Customer Service Banking Specialist-Onsite

4 weeks ago

West Columbia, United States Teleperformance USA Full time
Category : Customer Service/Support

About TP

Teleperformance is a global, digital business services company. We deliver the most advanced, digitally powered business services to help the world’s best brands streamline their business in meaningful and sustainable ways.

With more than 500,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment.

Benefits of working with TP include:

  • Paid Training
  • $17hr
  • Full Benefits (Medical, Dental, Vision, 401k and more)
  • Paid Time Off
  • Employee wellness and engagement programs 

Teleperformance and You

Through a balanced high-tech and high-touch approach blended with deep industry and geographic expertise, we make people's lives simpler, faster, and safer. We help companies adapt quickly to changing needs, and are inspired to deliver only the best in all that we do. You will become a key contributor in making that happen.

As the eyes and ears for our team fielding customer inquiries and finding innovative ways to respond, you will work in a collaborative and engaging environment. You will have the chance to interact with people from all walks of life, and no two days will be the same. As you continue to grow and challenge yourself, you will discover your potential can take you anywhere you want to go.

Did you know that our Chief Client Officer started her career at Teleperformance as an agent and advanced to the pinnacle of the company? At Teleperformance, the sky is the limit

This position will be based on-site at our Columbia, South Carolina location.

Your Responsibilities

As a Customer Service Banking Specialist, your main responsibility is to find innovative ways to respond to varying questions, issues, and concerns. 

  • Connect with customers via phone/email/chat/and or social media to resolve their questions or concerns
  • Calmly attempt to resolve and de-escalate any issues
  • Escalate interactions when necessary and appropriate
  • Respond to requests for assistance and/or possible processing payments
  • Track all call related information for auditing and reporting purposes
  • Provide feedback on call issues
  • Upsell if required

We’re looking for fearless people – people who are inspired to deliver only the best in all that we do.

  • High School Diploma or equivalent
  • IT/Network certifications/degrees preferred
  • 18 years of age or older
  • Proven call center experience
  • Typing 25 WPM
  • Proficient in PC operation and navigation
  • Entry-level network troubleshooting
    • Ability to set up home Wi-Fi network
    • Ability to set up and configure a router or switch
    • Core proficiency with a laptop or desktop computer
  • Able to work independently
  • Have excellent communications skills, both oral and written
  • Ability to work in a constantly changing and fast paced environment
  • Ability to stay composed and objective
  • Strong listening skills

Be Part of Our TP Family

It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day.We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance.We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging.We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued.

  • Customer Service Banking Specialist-Onsite

    2 weeks ago

    Columbia, SC, United States Teleperformance USA Full time

    Category : Customer Service/SupportAbout TPTeleperformance is a global, digital business services company. We deliverthe most advanced, digitally poweredbusiness services to help the worldsbest brands streamline their business inmeaningful and sustainable ways.With more than 500,000 inspired and passionate people speaking more than 300 languages, our global...

  • Customer Service Banking Specialist-Onsite

    4 weeks ago

    Columbia, South Carolina, 29211, Richland County, SC, United States Teleperformance USA Full time

    Category : Customer Service/Support About TP Teleperformance is a global, digital business services company. We deliver the most advanced, digitally powered business services to help the world’s best brands streamline their business in meaningful and sustainable ways.With more than 500,000 inspired and passionate people speaking more than 300 languages,...

  • Customer Service Banking Specialist-Onsite

    4 weeks ago

    Columbia, SC, United States Teleperformance USA Full time

    Category : Customer Service/Support About TP Teleperformance is a global, digital business services company. We deliver the most advanced, digitally powered business services to help the world’s best brands streamline their business in meaningful and sustainable ways.With more than 500,000 inspired and passionate people speaking more than 300...

  • Customer Support Analyst

    8 hours ago

    West Columbia, United States DP Professionals Full time

    DPP is seeking a Customer Support Analyst for an opportunity with our client in the banking industry in Columbia, SC. Work arrangement: Onsite W2 position; 6 months Responsibilities: Receives, investigates and responds to customer inquiries regarding complex products, services and issues via all channels through which customers are served. Will...

  • Customer Solutions Specialist

    10 hours ago

    West Columbia, United States Wk Solutions Inc. Full time

    Do you enjoy working with people? Are you looking for an opportunity to challenge yourself and learn new skills? If you answered yes to these questions then you may just be the person our firm is looking for! We are actively searching for a dedicated customer solutions specialist to add to our diverse team of professionals.Our company works as the 'middle...

  • Customer Support Analyst

    1 day ago

    Columbia, United States DP Professionals Inc Full time

    DPP is seeking a Customer Support Analyst for an opportunity with our client in the banking industry in Columbia, SC.Work arrangement: Onsite W2 position; 6 monthsResponsibilities: Receives, investigates and responds to customer inquiries regarding complex products, services and issues via all channels through which customers are served. Will train on new...

  • Customer Service Specialist

    3 weeks ago

    West Valley City, United States The Judge Group Full time

    The Judge Group is an international leader in business technology consulting, talent solutions, and learning and development. One of our top financial services clients is looking for a Customer Service Specialist. Job Title: Customer Service Specialist Location: Salt Lake City, UT Work Environment: Onsite 30 days during training, then hybrid...

  • Customer Service Banking Specialist

    1 week ago

    Columbia, United States Teleperformance USA Full time

    Category : Customer Service/Support About TP Teleperformance is a global, digital business services company. We deliver the most advanced, digitally powered business services to help the worlds best brands streamline their business in meaningful and sustainable ways. With more than 500,000 inspired and passionate people speaking more than 300 languages,...

  • Customer Support Specialist

    7 days ago

    Columbia, United States PeopleCaddie Full time

    Job Description: Customer Service (Help Desk) Analyst | | 6+ Months | Immediate Need | Columbia, SC (Onsite) | $20-25 per hour Company: Mid Size Bank Location: Columbia, SC (Onsite) Position: Customer Service Analyst (Help Desk) Compensation: $20-25 per hour Duration: 6+months Start: April 22nd (Monday) Duties and Responsibilities: Receives, investigates...

  • Bank Sales

    1 week ago

    West Columbia, United States First Citizens Bank. Full time

    OverviewAre you a people person? Be a First Citizens person. Join our branch team and make a difference.The Sales and Service Representative is responsible for processing transactions and other customer service requests in the branch. Facilitates customer awareness and education of bank capabilities, tools, and resources. Supports the sales efforts of a...

  • Banking Bilingual

    11 hours ago

    West Columbia, United States Teleperformance USA Full time

    Category : Customer Service/Support About TP Teleperformance is a global, digital business services company. We deliver the most advanced, digitally powered business services to help the world’s best brands streamline their business in meaningful and sustainable ways. With more than 410,000 inspired and passionate people speaking more than 300...

  • Customer Service Specialist

    1 day ago

    West Valley City, United States Collabera Full time

    Description Home Search Jobs Job Description Customer Service Specialist - Series 7 Contract to Hire: Salt Lake City, Utah, US Salary: $32.00 Per Hour Job Code: 349115 End Date: 2024-06-06 Days Left: 19 days, 3 hours left Apply Position Details: Position: Customer Service Specialist - Series 7 Industry: Banking/Financial Services Job duration: 06...

  • Bank Operations Specialist II

    7 days ago

    West Lebanon, United States Ledyard National Bank Full time

    Job DescriptionJob DescriptionThe Bank Operations Specialist II is responsible for the day-to-day servicing of customer accounts. This position will process both deposit and loan related items that are handled by the Operations. This position will be responsible for answering customer calls to resolve issues or answer any questions. This position will work...

  • Customer Service Specialist

    2 days ago

    Columbia, United States Cool Care Heating, Air, Plumbing & Refrigeration Full time

    Job DescriptionJob Description*** PLEASE DO NOT CALL OUR OFFICE DIRECTLY ***Cool Care Heating & Air is a family-owned heating and air conditioning company that has proudly served Columbia's residents and businesses for over 20 years! We have built our reputation on our dedication to doing whatever it takes to make our customers happy through honest and...

  • Customer Service Representative

    1 day ago

    West Columbia, United States Magnit Full time

    DESCRIPTION: Position Notes: Not SCA eligible. Training is 8:00 am - 4:30 pm Monday thru Friday, after training the shift will be 9:30 am - 6:00 pm. During the contract, trainees can be assigned any 8-hr. shift between 8:00 am - 8:00 pm. The assigned shift will be 8 hours between the hours of 8 am and 8 pm. Contract ONLY No Interviews Onsite training last...

  • Customer Service Advocate I

    7 days ago

    West Columbia, United States Pyramid Consulting Full time

    Immediate need for a talented Customer Service Advocate I. This is a 09+ months Contract opportunity with long-term potential and is located in Columbia, SC (Onsite). Please review the job description below and contact me ASAP if you are interested. Job ID: 24-22195 Pay Range: $15.50/hour. Employee benefits include, but are not limited to, health...

  • Store Customer Service Specialist

    14 hours ago

    West Fargo, United States Sherwin-Williams Full time

    This is position is essential to the success of our retail stores. Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. Customer Service Specialists are also expected to promptly resolve any customer concerns and...

  • Customer Service Associate

    2 weeks ago

    Columbia City, United States ECI Management Full time

    Job DescriptionJob DescriptionDo you enjoy working with people? Are you looking for an opportunity to challenge yourself and learn new skills? If you answered yes to these questions then you may just be the person our firm is looking for! We are actively searching for a dedicated customer solutions specialist to add to our diverse team of professionals.Our...

  • Member Care Specialist

    1 day ago

    West Columbia, United States Yorkcountychamber Full time

    Founders Federal Credit Union helps our members attain their financial goals. Our innovative services, convenient locations, and friendly employees are dedicated to our members and their financial future. Founders Federal Credit Union is strongly committed to providing the highest level of quality service to our members. We realize our outstanding, dedicated...

  • Financial Customer Service Specialist

    1 week ago

    Columbia, United States Teleperformance USA Full time

    Category : Customer Service/SupportAbout TPTeleperformance is a global, digital business services company. We deliver the most advanced, digitally powered business services to help the world's best brands streamline their business in meaningful and sustainable ways.With more than 500,000 inspired and passionate people speaking more than 300 languages, our...