Customer Support Analyst

2 weeks ago

Columbia, United States DP Professionals Inc Full time
DPP is seeking a Customer Support Analyst for an opportunity with our client in the banking industry in Columbia, SC.

Work arrangement:

  • Onsite
  • W2 position; 6 months
Responsibilities:
  • Receives, investigates and responds to customer inquiries regarding complex products, services and issues via all channels through which customers are served.
  • Will train on new business applications and be prepared to support upcoming system implementations.
  • Maintains high levels of customer satisfaction, demonstrates commitment to quality, related to operational and technical support of complex products and/or processes of the Client Farm Credit Bank. Knowledge of major products and services and has the ability to apply this knowledge appropriately.
  • Learns existing business applications, how they interact with other applications and provides timely support to end users. Resolves customer/ Association partner inquiries and issues. Recommends appropriate solutions. Resolves complex or reoccurring issues.
  • Understanding of the issues related to the decision-making process; ability to analyze situations fully and accurately, and reach productive decisions.
  • Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.
  • Demonstrates support of teammates, second level staff, senior management, processes and procedures and assigned tasks to ensure the success of the Customer Support department and system deployments.
  • Ensures the customer s issue is fully resolved for all requests. Serves as a Core Support Services employee under the Bank s Short Term Emergency Plan (STEP) and is available to provide support when the Bank operates under this plan
  • Uses multiple system tools to search and troubleshoot questions and issues of systems and applications
  • Ability to manage multiple concurrent objectives, making effective judgments as to prioritizing and time allocation, as well as, being accountable for personal self-development to include maintaining knowledge for supported systems
Required knowledge, skills, and abilities:
  • Education and/or experience equivalent to an Associate Degree in Business or technical discipline, as well as, related experience or product knowledge to accomplish primary duties.
  • Experience in customer support/call center environment preferably dealing with PC and application software, mainframe and client server computer systems
  • Certified Help Desk Professional preferred.
  • HIPAA certified preferred.
  • Ability to communicate/interact effectively with customers, users, technical experts, and all levels of management
  • Strong customer service orientation; desire to embrace technology as a means of improving service
  • Proven organizational skills and demonstrated abilities to establish priorities, take initiative, work under time pressures and exercise sound business judgment
Interested? Learn more:
Click the apply button or contact our recruiter Kenny at to learn more about this position (#24-00258).

DPP offers a range of compensation and benefits packages to our employees and their eligible dependents. Call today to learn more about working with DPP.

Authorized US Worker - s and those authorized to work in the US are encouraged to apply. We are unable to sponsor at this time. EOE/AA/V/D

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