FCRA Consumer Quality Control Manager

1 week ago

Glen Allen, United States Citizens Full time

Description

As the FCRA Consumer Quality Control Manager, you will be responsible for the day-to-day activities of your supported operational business units. You will assist with the development and implementation of business plans, operational policies, procedures and systems which support their departments long-term, strategic objectives as well as ensuring that staff are in compliance with these and other business policies. Creating and maintaining a customer focused, risk averse operating model for areas of responsibility. You will conduct problem solving and oversee the most complex and business critical projects with little or no direction. You will also be responsible for identifying, sizing and executing against strategic objectives that are critical to improving cost, efficiency or customer experience improvements.

Primary responsibilities include

+ Manage day-to-day operational execution, and contribute to strategic planning within area of expertise.

+ Ensure that all process and procedures are executed completely, timely and accurately within your area of business and that these are resolved within requested timeframes.

+ Leverage available data on productivity and quality to ensure that appropriate corrective actions and improvement initiatives are executed to improve results.

+ Responsible for all elements of risk management and how it impacts your daily responsibilities.

+ Understand and comply with regulatory requirements that impact your work including state and federal laws.

+ Complete required Regulatory and HR compliance training each quarter by established deadlines as well as ensure all team requirements are met. Escalate any risk issues to management timely.

+ Ensure that colleague development activities are defined and executed. This would include providing performance feedback and leveraging management information to identify performance opportunities.

+ Develop colleagues for further career progression and provide stretch opportunities through special projects and initiatives.

+ Manage high-level business strategy, coordinating business architecture, making general assessments of new business opportunities and analyzing trends and drivers within business areas and locations to optimize medium term strategy. Provides support on process re-engineering, information management, technical implementation and business strategy.

+ Supports senior management in their efforts to grow the business and are accountable for the communication of strategic business decisions.

Qualifications, Education, Certifications and/or Other Professional Credentials

+ 4-6 years of credit bureau reporting experience

+ Experience with FCRA disputes across the various servicing platforms

+ Understanding and working knowledge of Fiserv, ALS, TSYS, MSP, and Debt Manager servicing platforms

+ Thorough understanding of the CDIAs Credit Reporting Resource Guide (CRRG), as well as the ability to apply the Metro 2 requirements/standards across all banking products as applicable.

+ Thorough understanding of all federal and state regulatory requirements related to the Fair Credit Reporting Act and Data Furnishing.

+ Ability to independently lead in depth FCRA discussions across the various product lines

+ Experience in bankruptcy and charge off

+ Demonstrated past job history stability

+ Strong proven written/verbal communication skills

+ Demonstrated success to work independently and effectively under tight deadlines.

+ Excellent analytical abilities and problem solving skills

+ Ability while processing daily tasks to consider process improvements simultaneously

+ Strong ability to multi-task; utilize effective organizational skills and effective time management skills

+ Intermediate to advanced level experience successfully utilizing Microsoft Office Suites including Word, Outlook, Excel

Hours & Work Schedule

+ Hours per Week: 40

+ Work Schedule: M-F 8:00 - 5:00

+ Hybrid role in Johnston, RI or Glen Allen, VA

Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance.

Equal Employment Opportunity

At Citizens, we are committed to fostering an inclusive culture that enables colleagues to bring their best selves to work every day. Employment decisions are based solely on experience, performance, and ability. Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression (including transgender individuals who are transitioning, have transitioned, or are perceived to be transitioning to the gender with which they identify), genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleagues or a dependents reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws.

Equal Employment and Opportunity Employer

Citizens is a brand name of Citizens Bank, N.A. and each of its respective affiliates.

Why Work for Us

At Citizens, you'll find a customer-centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth

Background Check

Any offer of employment is conditioned upon the candidate successfully passing a background check, which may include initial credit, motor vehicle record, public record, prior employment verification, and criminal background checks. Results of the background check are individually reviewed based upon legal requirements imposed by our regulators and with consideration of the nature and gravity of the background history and the job offered. Any offer of employment will include further information.

10/31/2024

  • FCRA Consumer Quality Control Manager

    2 weeks ago

    Glen Allen, United States Citizens Full time

    Description As the FCRA Consumer Quality Control Manager, you will be responsible for the day-to-day activities of your supported operational business units. You will assist with the development and implementation of business plans, operational policies, procedures and systems which support their departments long-term, strategic objectives as well as...

  • Consumer Digital Marketing Manager

    2 weeks ago

    Glen Allen, United States Hamilton Beach Full time

    At Hamilton Beach Brands, Inc., a leading designer, marketer and distributor of small household and commercial appliances, our culture is one of hard work, ethical behavior, and teamwork. We roll up our sleeves and work hard to create products that have been pleasing customers for over 100 years. We offer a comprehensive compensation and benefits package...

  • Digital Marketing Manager for Consumer Brands

    3 weeks ago

    Glen Allen, Virginia, United States Hamilton Beach Full time

    Job DescriptionThis position is for a Digital Marketing Manager with a focus on consumer brands. The role develops and implements digital marketing content and campaign strategies that attract consumers to brand websites and retailer sales channels, promoting awareness, consideration, and purchase of branded products and services.Key ResponsibilitiesDevelops...

  • Consumer Loan Sales Specialist

    2 months ago

    Glen Allen, Virginia, United States OneMain Financial Full time

    Job Title: Consumer Loan Sales SpecialistAt OneMain, we empower customers by providing access to friendly, fast, and affordable financing for life's expenses. As a Consumer Loan Sales Specialist, you will learn the lending and servicing business, allowing you to grow your career.Key Responsibilities:Deliver results related to individual and branch sales...

  • Consumer Loan Sales Specialist

    4 weeks ago

    Glen Allen, Virginia, United States OneMain Financial Full time

    Empower Customers with Access to Friendly, Fast, and Affordable FinancingAt OneMain Financial, we're committed to providing our customers with the financial solutions they need to achieve their goals. As a Consumer Loan Sales Specialist, you'll play a critical role in empowering our customers by listening to their needs and providing them with access to...

  • Pest Control Technician

    2 weeks ago

    Glen Burnie, United States Ehrlich Pest Control Full time

    Benefits Start Day 1 for Full-Time Colleagues - No Waiting Period! For more information about our benefits, see below! We are proud to be a member of the Rentokil family of companies, the global leader in Pest Control and other services across more than 90 countries. We pride ourselves on being a trusted partner to many of the world's leading brands and...

  • Pest Control Technician

    16 hours ago

    Glen Burnie, United States Ehrlich Pest Control Full time

    Benefits Start Day 1 for Full-Time Colleagues - No Waiting Period! For more information about our benefits, see below! We are proud to be a member of the Rentokil family of companies, the global leader in Pest Control and other services across more than 90 countries. We pride ourselves on being a trusted partner to many of the world's leading brands and...

  • Controller

    2 weeks ago

    Glen Allen, United States Robert Half Full time

    Job DescriptionJob DescriptionWe are offering an exciting opportunity in the industry of accounting and finance, seeking a Controller to join our team in Glen Allen, Virginia. This role involves directing and coordinating accounting operations, managing financial processes, and working on special projects. Responsibilities:• Direct and coordinate the work...

  • Consumer Loan Sales Specialist

    1 month ago

    Glen Allen, United States OneMain Financial Full time

    At OneMain, Consumer Loan Sales Specialists empower customers - listening to their needs and providing access to friendly, fast, and affordable financing for life's expenses. Consumer Loan Sales Specialist will learn the lending and servicing business at OneMain allowing them to grow their career. In the Role Deliver results related to individual and...

  • Senior Quality Engineer

    3 days ago

    Glen Allen, United States Hamilton Beach Brands Inc Full time

    Senior Quality Engineer / Quality Engineer (based on experience)At Hamilton Beach Brands, Inc., a leading designer, marketer and distributor of small household and commercial appliances, our culture is one of hard work, ethical behavior and teamwork. We roll up our sleeves and work hard to create products that have been pleasing customers for over 100...

  • Risk Management Director

    3 weeks ago

    Glen Allen, Virginia, United States Truist Inc Full time

    Job SummaryWe are seeking a highly skilled Risk Management Lead to join our team at Truist Inc. As a key member of our leadership team, you will be responsible for driving branch performance through effective leadership, coaching, and management.Key ResponsibilitiesManage all aspects of assigned branch, including driving branch performance, ensuring...

  • Quality Manager

    2 weeks ago

    Allen, United States Littelfuse Full time

    Littelfuse is one of America's Best Mid-Sized Companies (Forbes) and has been named one of the Best Places to Work in Illinois (Best Companies Group) for 11 consecutive years. With its global headquarters in Chicago, Illinois, USA, Littelfuse is a leading, global manufacturer of electronic components serving more than 100,000 end customers across industrial,...

  • Mechanical Quality Control Specialist

    3 weeks ago

    Allen, Texas, United States Amphenol FSI Full time

    Job OverviewAmphenol Fiber Systems International (AFSI) is a leading manufacturer of fiber optic connectivity products and systems. We are seeking a skilled Mechanical Quality Control Inspector to join our team.The successful candidate will be responsible for verifying detailed machined parts meet engineering drawing requirements. This role requires a strong...

  • Quality Manager

    2 weeks ago

    Allen, United States Littelfuse Full time

    Littelfuse is one of America's Best Mid-Sized Companies (Forbes) and has been named one of the Best Places to Work in Illinois (Best Companies Group) for 11 consecutive years. With its global headquarters in Chicago, Illinois, USA, Littelfuse is a leading, global manufacturer of electronic components serving more than 100,000 end customers across industrial,...

  • Controller

    2 weeks ago

    Glen Allen, United States Curtis Lane Holdings LLC Full time

    Job DescriptionJob DescriptionDescription:Curtis Lane Equipment is an authorized Bobcat® dealer serving Delaware, Virginia, and North Carolina and we are growing. We offer sales, rental, parts, and service of all Bobcat machines as well as other brands. We are looking for an experienced Controller with a variety of financial/accounting expertise who...

  • Digital Marketing Manager

    4 weeks ago

    Glen Allen, Virginia, United States Hamilton Beach Full time

    Job Title: Consumer Digital Marketing ManagerThis is a unique opportunity to join our team at Hamilton Beach Brands, Inc. as a Consumer Digital Marketing Manager. In this role, you will be responsible for developing and implementing digital marketing strategies to drive consumer engagement and sales.Key Responsibilities:Develop and execute integrated digital...

  • Sr. Manager, Quality Assurance

    1 month ago

    allen, United States Quest Medical, Inc. Full time

    Summary: The Director Quality Assurance leads the Quality Operations and Quality Engineering teams to ensure exceptional product quality and regulatory compliance. This role involves strategic project management to balance multiple projects with competing priorities. Key responsibilities include developing Quality Control Plans, utilizing data to enhance...

  • Sr. Manager, Quality Assurance

    4 weeks ago

    allen, United States Quest Medical, Inc. Full time

    Summary: The Director Quality Assurance leads the Quality Operations and Quality Engineering teams to ensure exceptional product quality and regulatory compliance. This role involves strategic project management to balance multiple projects with competing priorities. Key responsibilities include developing Quality Control Plans, utilizing data to enhance...

  • Sr. Manager, Quality Assurance

    1 month ago

    Allen, United States Quest Medical, Inc. Full time

    Summary: The Director Quality Assurance leads the Quality Operations and Quality Engineering teams to ensure exceptional product quality and regulatory compliance. This role involves strategic project management to balance multiple projects with competing priorities. Key responsibilities include developing Quality Control Plans, utilizing data to enhance...

  • Sr. Manager, Quality Assurance

    2 weeks ago

    Allen, United States Quest Medical Full time

    Summary: The Director Quality Assurance leads the Quality Operations and Quality Engineering teams to ensure exceptional product quality and regulatory compliance. This role involves strategic project management to balance multiple projects with competing priorities. Key responsibilities include developing Quality Control Plans, utilizing data to enhance...