Quality Manager

1 week ago

Allen, United States Littelfuse Full time

Littelfuse is one of America's Best Mid-Sized Companies (Forbes) and has been named one of the Best Places to Work in Illinois (Best Companies Group) for 11 consecutive years. With its global headquarters in Chicago, Illinois, USA, Littelfuse is a leading, global manufacturer of electronic components serving more than 100,000 end customers across industrial, transportation, and electronics end markets. We have more than 17,000 employees with operations in 15 countries. From semiconductors to sensors... switches to fuses and more... we produce billions of electronic components that help our customers empower a sustainable, connected, and safer world. In 2021, Littelfuse had net sales of $2.1 billion.Quality ManagerAn integral part of our $800M global Power Semiconductor business, this role will be responsible for all aspects of Quality for our epitaxial wafer fabrication site in Allen, TX. Scope of responsibilities include; (1) Quality Systems Management, (2) Manufacturing Quality, (3) Supplier Quality, (4) Customer Complaint Resolution, and (5) Team Management. The Plant Quality Manager's primary role will be to provide Leadership to achieve World Class Quality levels with the highest levels of Customer Satisfaction for Littelfuse SBU Epitaxial products.Responsibilities:Quality Management System - For quality and environmental management systems including conformance to established standards (i.e., ISO 9000 & IATF 16949). This also includes Customer and/or Certifying Body Audits.Quality Control - Setting standards and procedures, adopt error proof methodology to achieve the target of 0 defects.Customer Focus - Ensure that a proper customer complaint handling and tracking process is in place to manage customer complaints in an effective manner.Provide leadership and management for quality department - Develop quality department personnel by performance evaluation and appraisals, identifying internal and external training and performing reviews.Foster a Continuous Improvement Culture - Promote a continuous improvement culture through teamwork-based activitiesEducation/Experience:Bachelor's degree (STEM degree).A minimum of 3-5 years Quality Leadership experience. Epitaxial processing knowledge/experience a plus. ISO9001 Experience required, IATF 16949 desired with Automotive Core Tools.Green Belt certificationAble to properly manage and resolve quality escalation issues.Experience in managing customer complaint team investigations, ensuring responses are effective and efficient; ability to identify complaint trends and underlying chronic problems.Demonstrate strong understanding of fact-based decision-making and analytical processes related to quality management and process improvement.Demonstrate ability to influence others and work in a cross-functional team environment.Demonstrate ability to deal with conflict, able to effectively communicate ideas and positions and be an active listener.A full complement of PC skills (Microsoft Office Suite).Ability to work in multi-cultural environment across different time zones.Excellent written and verbal communication skills.Littelfuse strives to empower associate growth and development in a culture of ongoing collaboration and respect for diverse global perspectives and expertise. Our Core Values - Customer Focus, Respect, Agility and Collaboration - supports us on our mission to improve the safety, reliability, efficiency, and performance of our customers' products and systems.We are an equal opportunity employer that takes pride in giving every associate the means and courage to make a difference - everywhere, every day.We offer a competitive salary package and a variety of benefits, including Medical, Dental, Vision, Life, AD&D, Disability and Retirement benefits as well as development opportunities like internal Lean Six Sigma Certification. Position Reports to North America Regional Quality Manager

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