Operations Sr. Manager

3 weeks ago

Nashville, United States Cigna Full time
Job Description

The job profile for this position is Senior Manager, which is a Band 4 Management Career Track Role.

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We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think the open position, you see is right for you, we encourage you to apply Our people make all the difference in our success.

Role Details

As an enabler of Enterprise Strategic Priority for Medicare Advantage Growth, the DMOM program will drive a competitive administrative cost structure while delivering consistent, compliant operational performance. This will be accomplished through the implementation of a new operating model - transformation across people, process, and technology.

The Business Testing manager is responsible for developing and executing testing to ensure results align to expectations. Responsibility will include the development of test automation, a new functionality to be leveraged within the program and post-program operations to ensure a high quality of system performance.

This individual will work with business, technology, and solution teams to develop and execute Business Testing strategy for core business capabilities. This individual must possess strong understanding of business processes and capabilities, both functional and end-to-end, and prioritize testing of critical business processes and capabilities. This individual will be responsible for directing the work of User Acceptance Testers and providing coaching as needed.

Primary Responsibilities
  • Coordinate with Business SME to understand all aspects of business needs in Provider & Claims domain
  • Coordinate with QA/QE team on the capability test plans, scope for releases and provide frequent feedback, including recommendations for improvements, evaluation of problems and potential solutions
  • Work with Test data and Test environment teams on all technical aspects of deployment for UAT environment readiness for testing
  • Provide leadership and guidance and coordinate necessary access for the team on tools/platforms to enable UAT testing
  • Gain a deep working knowledge of Medicare business, IT landscape, and coordinate collaboration of the UAT team
  • Create UAT execution projections
  • Drive automation first approach for all UAT testing in collaboration with UAT Automation Engineers
  • Review and Contribute to the development and maintenance of a library of test cases that are designed to ensure that software, data, content and configurations meets business requirements.
  • Lead UAT Defect triage meeting
  • Develop and execute test scripts, test conditions, input test data, and expected results for User Acceptance Testing
  • Prepare Production checkout plan, data and scenarios working with business SME and end users
  • Identify and document defects, issues, risks and dependencies
  • Work with product owners to define acceptance criteria
  • Coordinate with Product Owner, Technical Leads, Product Managers and QA on readiness for release and timeline
  • Measure and report test coverage across all applicable coverage dimensions
  • Ensure appropriate testing tasks are scheduled during release, iteration planning
  • Actively collaborate with developers and business stakeholders to clarify requirements, especially in terms of testability, consistency, and completeness
  • Participate proactively in daily standup meetings, story grooming sessions, team retrospectives and suggest improvements
  • Coordinate production checkouts and engage end users and training team for production checkouts.
  • Deliver internal UAT results to ensure high quality before releasing a solution and collaborate with end user for exploratory UAT cycles
  • Establish standard processes for managing end user feedback, triaging issues and routing to and from product and engineering.
  • Provide recommendations for Go/ No Go release decisions based on sound UAT testing inclusive of functional and regression testing
  • Requirements Include:
  • Bachelor's Degree required
  • Previous Medicare experience in Claims, Provider, Billing, Membership, and Fulfillment functions
  • Deep understanding of SDLC processes, agile development and QA / UAT practices
  • At least 4 years of experience managing testing / UAT teams, developing UAT/Test strategy, test plans and test cases
  • Experience managing Onshore and offshore teams
  • Experience leading and managing UAT / Testing for Large transformation complex programs and organizations
  • Experience in Quality Assurance and UAT Testing
  • Knowledgeable with high complexity, high volume transaction healthcare claim environment
  • Preferred experience working for a program involving a highly matrix organization within a heavily integrated environment
  • High degree of technical knowledge and testing and validation skills are required.
  • Strong knowledge of data model/database design concepts and working knowledge of SQL
  • Experience with successfully managing UAT planning and execution including transition / migration period for end users
  • Experience working with multiple groups, both internally and externally - clients, engineering and product management teams
  • Excellent attention to detail, with strong analytical and problem-solving skills
  • Excellent written and oral communication skills
  • Professional and credible in front of customers
  • Ability to work with shifting priorities to meet project requirements; self-motivated
  • Knowledge of Agile principles
  • Budget, cost and profitability management skills
  • Knowledge of resource management tools
  • Strategic Thinking: Ability to juggle multiple goals and deadlines in the context of the big picture
  • Team Leadership & Development: Ability to mentor, coach and effectively transfer expertise to others
  • Facilitation, Negotiation & Problem Resolution Skills: Ability to build a strong network and relationships at executive levels with technology and solutions, customers and vendor groups Qualifications (i.e., preferred education, experience, attributes)
  • 20-25% of travel may be necessary
Core Competencies
  • Influential Leadership
  • Enterprise Mindset
  • Driving Change
  • Managing Vision and Purpose
  • Negotiation
  • Customer Centric Thinking
  • Professional Savvy


If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

About The Cigna Group

Doing something meaningful starts with a simple decision, a commitment to changing lives. At The Cigna Group, we're dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients. Join us in driving growth and improving lives.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process, please email: SeeYourself@cigna.com for support. Do not email SeeYourself@cigna.com for an update on your application or to provide your resume as you will not receive a response.

The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.

Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.

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