Absence Management Specialist

Absence Management Specialist

Dublin, OH

The Community Choice Financial® Family of Brands is seeking an Absence Management Specialist. This role is vital to providing the highest level of support and partnership to the entire organization.  As a subject matter you will assist our Team Member’s with navigating The Company’s Leave of Absence Policies, Disability, and Leave Related Accommodations.  As a subject matter expert on leave of absence, to include Family Medical Leave Act (FMLA), Pregnant Fairness Workers Act, American with Disabilities Act, military leave laws, and state-specific regulations, you will serve as critical support to Team Members by educating them on the documents needed to support their leave of absence and acting as a first point of contact for their related questions and regularly interact with our TPA throughout the lifecycle of their leave claims.  You will also assist Company supervisors to ensure understanding of leave policies to help prevent any discrimination, retaliation, or other compliance issues. 

• Oversee and administer leave requests including the Family and Medical Leave Act (FMLA), military leave laws including USERRA, state and local leave laws. (Including our Company Personal/Pandemic Leave). 
• Administer accommodation leaves under the Americans with Disabilities Act, the Pregnant Workers Fairness Act, and other state and local leave laws, including the management of the interactive process.
• Communicate with all employees regarding eligibility, their needs for leave and/or modified work schedules, answering benefits-related questions, and researching resolution of claims while ensuring that confidentiality, federal, and state regulations are met.
• Partner with HR Partners and management team in each area on any leave of absence cases that need attention.
• Partner with Payroll Partners to ensure that employee paychecks are properly adjusted for leave and paid time off circumstances. 
• Advise managers and employees on the interaction of leave laws with paid time off.
• Ensures that employees are aware of their responsibilities and of any documentation and notice required to qualify for and to take leave.
• Perform biweekly, monthly, and quarterly audits.
• Prepares metrics and reports for HR Leadership.
• Prepares verbal and written communications related to approval and denials of leave of absences.   
• Development of new and revised processes, procedures, and form templates related to leave of absences, as needed.
• Physical demands for this position frequently include: the ability to remain in a stationary position, move about freely inside and occasionally outside of the office, and the operation of mechanical controls, such as a keyboard.
• This is a full-time role that requires in-person attendance during normal business hours.  

• High School Diploma or GED
• 2 years of human resources/benefits experience
• Strong written and verbal communication skills
• Strong professionalism in order to successfully interact with employees and management at all levels
• Ability to maintain confidentiality and be familiar with HIPAA and other regulations pertaining to confidential health information.
• Ability to establish working relationships with employees, management, and vendors.
• Strong time management, prioritizing, and organizational skills
• Ability to meet tight deadlines while maintaining project professionalism both internally and externally
• Must be proficient in Microsoft Office Suite

Preferred Qualifications

• Associate’s Degree
• Bachelor’s Degree in Business, HR, or related field

Our Benefits Include* 

• A comprehensive new hire training program designed to help set you up for success 

• Access to a robust learning management system, full of e-learning modules and training programs to help boost your professional and personal development 

• Professional Development and Mentor Programs plus Ongoing Training Resources 

• Multiple coverage levels for Medical, Dental, & Vision 

• Group Health & Wellness Program, plus special savings on retail items, travel, entertainment, and more  

• Traditional 401(k) and Roth 401(k) with Company match 

• Options for Flexible Spending Accounts and Health Savings Accounts 

• Basic and AD&D Life Insurance  

• Optional pet insurance 

• Voluntary benefits, including short-term and long-term disability insurance, accident, critical illness, and hospital confinement insurance  

• Paid Time Off (Accrue 12 days per calendar year plus 1 additional day for each year of service after the first year of employment) 

• Performance-based career advancement 

*Based on current benefit offering, which is subject to change with or without notice. Certain benefits are subject to the terms and conditions of the governing plan documents which should be consulted for additional details and eligibility requirements.  

Our Commitment to Diversity, Inclusion & Belonging 

Diversity at the Community Choice Financial® Family of Brands is one of the driving forces behind our Company’s success and we are committed to hiring, developing, and retaining talent of various backgrounds who demonstrate our shared values. We have worked to create a welcoming and inclusive environment where Team Members can collaborate freely to help spark innovation, drive creativity, advance their skillset, and move their career forward. Our commitment to diversity isn’t just about the work we accomplish; it’s about fostering a sense of belonging where talented Team Members can bring their whole selves to work to help maximize their full potential. 

Our Workplace Awards and Recognition 

We are honored to be recognized as a Military Friendly Employer for 2021, 2022, and 2023, a Best Company to Work for by InHerSight, and have received designation as a Top Employer for Hispanic and Latinos by HLPA in 2022 and 2023. 

About Us 

Community Choice Financial Family of Brands ("CCF") is a leading retailer of financial services to unbanked and underbanked consumers. CFF is the parent company to eleven brands including TitleMax®, TitleBucks®, InstaLoan® Check Into Cash®, Cash 1®, Check Smart®, Easy Money®, Rapid Cash®, and Speedy Cash®. With more than 1,700 retail storefronts and several online products available in 20+ states, CCF is steadfast in our commitment to help people across the country get access to the short-term financial services they need when they need it the most.  

*Store hours, schedules, and/or the minimum number of hours required for this position may be subject to change by brand entity and at the sole discretion of the Company. Speak with your recruiter for the most up-to-date hourly requirements.  

The information contained herein is not intended to be an all-inclusive list of the duties and responsibilities of the job, nor is it intended to be an all-inclusive list of the skills and abilities required to do the job. The Company may, at its discretion, revise the job description at any time, and additional functions and requirements may be assigned by supervisors as deemed appropriate.  Requirements, skills and abilities included have been determined to illustrate the minimal standards required to successfully perform the position.  

Important: The Community Choice Financial® Family of Brands will never ask you for banking or other payment information at any point during the interview or hiring process, nor will we conduct an interview via text message. Any official email correspondence will come from the domains @ccfi.com, @titlemax.com or @titlemax.biz. In-store positions are in-person only, remote options not available.  

The Community Choice Financial® Family of Brands is committed to providing an inclusive workplace free of discrimination based on race, color, religion, sex, age, national origin, military status, disability, pregnancy, sexual orientation, gender identity or expression, genetic information or any other characteristic protected by applicable law. Candidates of all background are encouraged to apply. CCFI Companies, LLC is an equal opportunity employer.