Deputy General Manager
2 weeks ago
At Gather & Gather, we are known as one of the UK & Irelands most distinctive workplace catering experts. We are passionate about great food and great coffee and putting our employees and customers at the heart of everything that we do. We are currently recruiting for a Manager at Sky Watermark.
Rate of pay: £29,000 per annum
Working pattern: 40 hours per week, Monday - Friday
Overall responsibility for the operation in the absence of the General Manager. Involved in developing in-house sales and able to understand and manage in accordance with finance and budget requirements within the specific site of CH&CO. Responsible with the GM or as directed by the GM for ensuring the service is delivered in line with the client requirements and the CH&CO brand.
Key Responsibilities
Food and Service Development:
• Ensure that the client expectations of food and food service are consistently delivered in line with the CH&CO brand.
• Brief all staff regarding food and service standards to ensure that all services provided are of the highest standards.
• Continually monitor the service and food provided in the site, give feedback to the chefs/service team and ensure the food and service is of the highest quality.
• Proactively make suggestions to GM regarding innovation in food and food service to develop the business at the relevant site.
Managing/Developing a Team:
• Ensure all staff carry out tasks in accordance with company health, hygiene, quality and safety standards as set out in the appropriate CH&CO manual.
• Provide effective day-to-day performance management to all Front of House staff at the site.
• As directed by the GM, provide induction, initial skills and on-the-job training for all Front of House staff to ensure the service is delivered in line with client expectations and CH&CO standards.
• Report staff absence, timekeeping, sickness to GM and where necessary provide the information to the relevant department in CH&CO.
• Provide feedback and coaching to any member of staff ensuring that all team members are aware of CH&CO standards and requirements and carry out their jobs to the best of their ability in a timely and efficient manner.
Sales:
• Work with the GM to maximise sales at the relevant site.
• To represent the relevant site as necessary at meetings within CH&CO.
Health & Safety:
• To keep up to date with all COSHH and HACCP procedures and methods.
• Ensure all employees adhere to uniform standards.
• To report any equipment and/or building fabric faults and any hygiene, health and safety hazard to the relevant parties on site and in CH&CO.
Occasional Responsibilities:
• Take responsibility for personal development looking for opportunities to expand knowledge of industry trends in food and food service, leadership and management practices.
• To attend training courses and attend CH&CO meetings when necessary.
Relationship Management:
• Develop and sustain good working relationships with the client at the relevant site.
• In the absence of the GM, act as the first point of reference for all client comments and concerns and take any necessary action.
• Actively gain customer feedback and use the information to improve the offering at any given business.
What's in it for you?
Working with Gather & Gather has its perks People are at the heart of everything we do, so we've developed a range of benefits and development opportunities to keep you content.
Great operational training and development
Personal Development and Training opportunities – We are passionate about our team growing with us.
Private medical
Eye care
A great wellbeing strategy – including access to our Employee Assistance Programme, salary finance
Family friendly support
Regular social events and communication with our leaders
Season ticket loans
Professional subscriptions
Recognition schemes and people awards
Long service awards
Access to some great high street discount vouchers
Whilst working on the Sky contract there are also these additional benefits:
Free Sky TV package
Sky discounted broadband and phone rental
Daily meal allowance
Safe working environment @ Sky - Clear signage, social distancing procedures
Secondment /Fixed Term contract roles within Sky
Reward & Recognition Bonus/Vouchers/Hampers
Your Space Day
Happy Holidays – a gift from Sky Spaces team
#J-18808-Ljbffr
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