Fairmont Gold Manager

4 weeks ago

Washington, United States AccorHotels Full time

Fairmont Gold Manager
The Fairmont Gold Manager is responsible for managing and administrating all Fairmont Gold operations in conjunction with the hotel and in accordance with all Accor / Fairmont corporate standards. The Fairmont Gold Manager is to ensure the highest levels of Guest Service while maintaining hotel profitability in a positive, innovative working environment.
Responsible for all aspects of Guest Service and Guest Satisfaction that are generated and maintained in the Fairmont Gold Department.
Ensure that all Fairmont Gold Standards of Service and Operational Procedures are adhered. Monitor maintenance and development of the physical Fairmont Gold product.
Work with the Revenue Manager, Reservations Manager, Inventory Manager, Sales Manager and Front Office Management to ensure strategies are in place to maximize Fairmont Gold revenue and inventory opportunities. This should include out of order rooms, sell outs, preventative maintenance and special room projects.
Provide exceptional Concierge information to our guests about local and area attractions, restaurants, theatres, special events, tickets, confirmations and other available services. Les Clefs d’Or member or meeting attendance is supported.
Strong and effective communication with all other departments, in particular Front Office, Housekeeping and Culinary / Stewarding. Attend Department Communication Meetings representing Fairmont Gold. Supervise all contributing colleagues and departments who provide service to Fairmont Gold to ensure that Fairmont Gold service standards are provided.
Build out and bring to live Fairmont Gold / Suite butler program.
Provides guidance and motivation to the Fairmont Gold Team. Establishes and communicates on a daily basis with the Fairmont Gold Team. A strong commitment to colleague satisfaction.
Conduct employee performance evaluations on a timely basis, including corrective action and coaching. Directly influences the future effectiveness of the hotel through involvement in recruitment, hiring, training and motivation of Fairmont Gold colleagues.
Propose and facilitate creative and innovative guest experience enhancements.
Responsible for scheduling according to the staffing guide and reconciling payroll.
Assignments in other Managerial positions during the closure of Fairmont Gold or as required. Required to cover manager on duty shifts at times.
Work environment and knowledgeable on all safety and emergency procedures.
Together with rooms team contribute to budget, forecast documents, profit and loss meetings, ordering/purchasing and invoices.
Run the Fairmont Gold department like its own hotel within a hotel with full revenue, labour, expense and profit responsibilities.
Qualifications
A minimum of 5 years’ experience is required, 4 Diamond Hotel Concierge or Front Office experience. A minimum of 5 years supervisory / leadership experience is required.
Proven leadership and employee relation skills.
Proven commitment to Guest Service and exceeding guest expectations.
Excellent organizational, written/verbal communication and interpersonal skills.
A comprehension of hotel revenue management strategies and accounting processes.
Computer proficiency is required.
Degree or Diploma in Hospitality Management is an asset.
A working knowledge of a second language and its application in the hotel and hospitality operation is an asset.
Active member of Les Clefs D’Or is an asset.

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