Director of Training

3 weeks ago

Richmond, United States Sandpiper Property Mgt Full time

The Director of Training will lead the development, implementation, and continuous improvement of associate training and development programs. This role ensures that the workforce is equipped with the skills necessary to perform their jobs effectively and grow within the company. The position focuses on fostering a culture of learning, improving associate engagement, and enhancing overall company performance.

Training Strategy & Development:

Develop and execute a comprehensive training strategy that aligns with company objectives.

Analyze training needs across departments and design programs to address those needs.

Stay current with industry trends to bring innovative training methods and technologies into the company.

Brand Training: In conjunction with Brand standards and Training to design, develop, and execute an SH compliance training program to leverage Company against the similar company size as we grow in size.

Sandpiper University: To enhance, direct and execute the Sandpiper University current weekly program. Strategic planning, more than weekly. To develop a Sandpiper University program that will elevate and develop levels of development and certifications.

Maintain detailed records of associate training and certifications.

Program Management:

Create, deliver, and manage a range of training programs including onboarding, leadership development, technical skills, compliance, and soft skills.

Ensure all training materials are up-to-date, relevant, and engaging.

Evaluate and implement training technologies, such as e-learning platforms and learning management systems to include the safety program of Webfire across the organization.

Lead and mentor a team of training professionals, including instructional designers and trainers.

Set clear objectives for the team and track progress.

Partner with department heads to identify key training priorities and create tailored learning experiences.

Work with HR to ensure training programs are aligned with associate development plans and succession planning.

Serve as a key advisor to senior leadership on training and development needs.

Measurement & Continuous Improvement:

Establish metrics and key performance indicators (KPIs) to measure the effectiveness of training programs.

Gather feedback from associates, supervisors, and stakeholders to continually improve training initiatives.

Stay within the training budget and identify cost-effective training solutions.

Compliance & Reporting:

Ensure all training meets industry standards and regulatory compliance, including safety and compliance training.

Qualifications:

3-5 years of experience preferably in hospitality, retail, food service or property management field but not required.

General understanding of common office procedures, risk management and safety procedures.

Basic understanding of recruitment, payroll functions, knowledge of Federal, State and Local laws.

Excellent communication skills necessary to communicate clearly with hotel teams and customers via phone and email.

Intermediate computer operation including but not limited to accessing data from the internet and Microsoft Office Suite.

Effective with organization, management of time, multi-tasking and attention to detail.

Relates well with other departments and guests.

Creative conflict management.

Willingness for collaboration.

Effective at working with others to help them achieve their goals.

E.O.E. M/F/D/M/V Drug Free Workplace

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