Service Director
1 week ago
Moore Subaru/Cadillac of Richmond is seeking an experienced, energetic Service Director to lead our team. We are very excited to have begun construction on our new state-of-the-art facility. This opportunity has the potential to be the highest paid Service Director position in Greater Richmond market earning $200,000 plus. Candidate must have dealership experience as they will be responsible for two brands and display an eagerness to get out from behind the desk and assist our Advisors and Techs while helping grow their careers along with assuring our customers have a top-level service experience. The person for this job will be responsible for a 32-bay shop and 8+ advisors and as such we are looking for someone with a documented history of success in a service managerial role.
We offer a Relocation package to assist out of state candidates
Job Responsibilities and Requirements:
- Maintain profit and efficiency goals set by General Manager
- Ability to maintain CSI/NPS and retention per manufacturer
- Conduct daily one-on-one meetings with each Service Writer to identify strengths and potential service issues
- Monitor automotive repair/maintenance to prevent operational delays
- Staff and Support Service Writer teams relative to production requirements
- Ensure all staff up to date on certification training
- Assure proper repair-order flow/maximize productivity
- Monitor/control all warranty activity to ensure compliance with policies and procedures
- Adhere to dealership policy on client vehicle care and operation
- Conduct performance evaluations with service lane staff
WHAT WE EXPECT:
5+ years of service management experience
New car dealership service experience required
CANDIDATE MUST PASS BACKGROUND CHECK AND DRUG SCREEN
Stable job history
Verifiable current job success
WHAT YOU CAN EXPECT:
Superior benefits program including affordable health insurance rates
Work/Life balance
An industry leading 10% match on our 401K program
A state-of-the-art location arriving in 2026
License/Certification:
- Driver's License (Required)
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