Service Director

1 week ago


Richmond, United States Moore CadillacSubaru of Richmond Full time

Moore Subaru/Cadillac of Richmond is seeking an experienced, energetic Service Director to lead our team. We are very excited to have begun construction on our new state-of-the-art facility. This opportunity has the potential to be the highest paid Service Director position in Greater Richmond market earning $200,000 plus. Candidate must have dealership experience as they will be responsible for two brands and display an eagerness to get out from behind the desk and assist our Advisors and Techs while helping grow their careers along with assuring our customers have a top-level service experience. The person for this job will be responsible for a 32-bay shop and 8+ advisors and as such we are looking for someone with a documented history of success in a service managerial role.


We offer a Relocation package to assist out of state candidates


Job Responsibilities and Requirements:

  • Maintain profit and efficiency goals set by General Manager
  • Ability to maintain CSI/NPS and retention per manufacturer
  • Conduct daily one-on-one meetings with each Service Writer to identify strengths and potential service issues
  • Monitor automotive repair/maintenance to prevent operational delays
  • Staff and Support Service Writer teams relative to production requirements
  • Ensure all staff up to date on certification training
  • Assure proper repair-order flow/maximize productivity
  • Monitor/control all warranty activity to ensure compliance with policies and procedures
  • Adhere to dealership policy on client vehicle care and operation
  • Conduct performance evaluations with service lane staff


WHAT WE EXPECT:

5+ years of service management experience

New car dealership service experience required

CANDIDATE MUST PASS BACKGROUND CHECK AND DRUG SCREEN

Stable job history

Verifiable current job success


WHAT YOU CAN EXPECT:

Superior benefits program including affordable health insurance rates

Work/Life balance

An industry leading 10% match on our 401K program

A state-of-the-art location arriving in 2026


License/Certification:

  • Driver's License (Required)


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