Dynamic PC Support Techician

4 days ago


West Hatfield, United States Worldwide TechServices Full time

Worldwide TechServices is a global leader in delivering technology services and solutions to the world's most demanding clients. Headquartered in Billerica, MA; we provide infrastructure services and professional services to the world's leading technology providers, outsourcers, large and small businesses and consumers.

The Dynamic PC Support is a position that performs tasks related to the repair of a variety of client products. Performs basic and moderately complex troubleshooting activities for desktops and laptops. May support Desk Side applications and infrastructure. Interacts directly with clients to address technical issues and respond to them timely and accurately.

Responsibilities

  • Provide customer support for designated equipment
  • Answer client questions in a professional manner
  • Accept and deliver all service calls assigned within the established service level agreement for each client
  • Meet established customer service satisfaction criteria as outlined in established guidelines and policies
  • Complete all administrative tasks associated with each call as documented in established policies and guidelines
  • Complete real-time reporting of all calls as documented in established policies and guidelines
  • Follow various established policies, guidelines, and documents relating to the successful delivery of service for each client
  • Ensure control of assets and inventory through prompt turnaround of parts and equipment as required by client service agreements
  • Report all activity in an accurate and timely manner
  • Understand all Safety policies and guidelines and work within the guidelines of policies daily
  • Additional requirements may exist if offer of employment is extended
  • Other duties may be assigned to meet business needs
Qualifications

Education and Experience:
  • Typically requires technical school certification or equivalent and 0-2 years of relevant experience
  • Previous customer service experience is a plus
Certifications and/or Qualifications:
  • Maintain all required OEM Certifications as directed by Management
  • Knowledge of relevant software and hardware
  • Valid Driver's License and reliable transportation with valid registration and adequate insurance
Skills:
  • Ability to communicate regarding technical issues with clients
  • Ability to drive to client locations
  • Ability to drive long distances, and occasional overnight assignments within other geographies
  • Ability to lift and or move various computer equipment up to 50 lbs
  • Must own a basic repair tool kit


  • Hatfield, United States TEKsystems Full time

    Job DescriptionJob DescriptionDuration6 Month(s) contract to hire23/hourTop Skills Details1)Active Directory2)Experience working with an application deployment tool like SCCM or Ghost.3)Experience working with a ticketing system (Remedy, Service Now, BMC) They use Remedy4)Experience doing break/fix while also being able to troubleshoot hardware/software...

  • IT Support Specialist

    4 weeks ago


    West Hartford, Connecticut, United States Apex Systems Full time

    Job TitleInformation Technology Support SpecialistAbout the JobWe are seeking a highly skilled IT Support Specialist to join our team at Apex Systems. The successful candidate will provide technical support and assistance to our clients, ensuring the smooth operation of their computer systems and networks.Key ResponsibilitiesProvide Level 1 and 2 technical...


  • West Point, United States Cygnus Professionals Inc. Full time

    Title : Desktop Support Location : West Point VA (onsite)Duration: Contract REQUIREMENTS:· Strong hands on experience needed on end user support for Windows PC and Mac related issues· Ability to assign and work on incident tickets through Service Now.· Ability to support meeting rooms including the TV's, polycom and other audio/Video conferencing...


  • Hatfield, United States Clemens Food Group Full time

    Join Our Team as a Food Safety and Quality Assurance Specialist! Are you detail-oriented and passionate about ensuring food safety? Do you have strong computer skills and enjoy working in a collaborative environment? We have the perfect opportunity for you! Why This Role is Exciting: Make a Real Impact: Your work will ensure that our products meet the...


  • West Valley City, United States SysMind Tech Full time

    Role & Responsibilities: Provide onsite support as per site categorization to provide operational and technical support • Troubleshoot & Resolve Incidents and Problems associated with EUC Equipment and Software, and provide break/fix support, advice, and assistance to Authorized Users • Basic IT hardware trouble shooting skills with Windows XP/7/10 OS...


  • Hatfield, United States Clemens Food Group Full time

    Join Our Team as a Food Safety Quality Assurance Technician! About the Role: The Food Safety Quality Assurance Technician is essential to our organization, ensuring our food safety programs are executed with precision. You'll be part of a collaborative, cross-functional team that works closely with operations, sales, and warehouse departments to solve...


  • Hatfield, United States Clemens Food Group Full time

    Take Your Career to the Next Level as a Food Safety Quality Assurance TechnicianJoin a team where your expertise ensures safety, quality, and excellence in every product we create.What You'll DoAs a Food Safety Quality Assurance Technician, you'll be at the forefront of maintaining the highest food safety standards in a fast-paced, team-driven environment....


  • West Dover, United States Vail Resorts Full time

    Create Your Experience of a Lifetime!Come work and play in the mountains! Whether it's your first-time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world.With 40+ resorts across 3 continents, you can...


  • West Dover, United States Vail Resorts Full time

    Create Your Experience of a Lifetime! Come work and play in the mountains! Whether it's your first-time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world. With 40+ resorts across 3 continents, you...


  • Hatfield, United States Clemens Food Group Full time

    Elevate Your Career as a Food Safety Quality Assurance Technician About the Role:As a Food Safety Quality Assurance Technician, you will play a critical role in ensuring the highest standards of food safety and quality. This position is ideal for professionals who are ready to bring their expertise and leadership to a dynamic environment. You'll work closely...


  • West Fargo, North Dakota, United States Doosan Bobcat Full time

    Job SummaryWe are seeking a highly motivated and independent Information Technology Co-op to join our team at Doosan Bobcat. As a key member of our IT department, you will provide internal PC support and management, installing software and updates, diagnosing hardware and software problems, and repairing PCs and peripheral equipment.Key...


  • Hatfield, United States Clemens Food Group Full time

    Join Our Day Shift Team at Hatfield Plant as an Electro Mechanical Technician! Are you looking for a fulfilling career where you can be a key player during the day? Our Hatfield Plant is searching for a dedicated Electro Mechanical Technician to join our day shift team. This is your opportunity to be at the forefront of our operations, working with...


  • Hatfield, United States Clemens Food Group Full time

    Join Our Day Shift Team at Hatfield Plant as an Electro Mechanical Technician! Are you looking for a fulfilling career where you can be a key player during the day? Our Hatfield Plant is searching for a dedicated Electro Mechanical Technician to join our day shift team. This is your opportunity to be at the forefront of our operations, working with...

  • Desktop Support

    3 months ago


    West Palm Beach, United States Vets Hired Full time

    About the job Desktop Support - West Palm Beach, Florida Qualifications: Previous working experience in Desktop Support is desired, however, training will be provided for all entry-level new hires Knowledge of PC Imaging Experience with change management and incident management Experience with using tools such as: ServiceNow, Bomgar, LapLink and Secure...

  • HR Business Partner

    4 weeks ago


    Hatfield, United States Clemens Food Group Full time

    Clemens Food Group is seeking a dynamic Bi-Lingual HR Business Partner (HRBP) to lead HR initiatives, aligned with corporate policies and current legislation, within our Hatfield, PA facility. This position is responsible for developing and implementing HR processes and providing targeted solutions to support our internal clients. As a strategic advisor, the...


  • Hatfield, United States Clemens Food Group Full time

    Job Opportunity: FSQA Program Coordinator Are you passionate about food safety and quality assurance? Join our team as an FSQA Program Coordinator and play a crucial role in managing CFG's FSQA programs and projects. Key Responsibilities: Oversee Master Document Register and update FSQA plans/documents. Manage internal specifications, quality audits, and...


  • Beckley, West Virginia, United States H&R Block Full time

    Job Description:Provides technical PC, peripheral, network and software break-fix, on-site, phone, chat and off-phone for retail tax offices worldwide enabling end users to operate efficiently and effectively. Utilizes software solutions, knowledge base, personal knowledge, and computer systems to resolve and track user incidents. Effectively opens and works...


  • Hatfield, United States Clemens Food Group Full time

    Build your career. Challenge the process. Collaborate and engage. We call it the Clemens Way. Be a part of our team and see your ideas in action! As a 1st Shift Harvest Production Supervisor at Clemens Food Group, you will lead and manage a production team in the clean-side operations of hog carcass production. Starting at 5:00 am, you will ensure the smooth...

  • Plant Supervisor

    3 weeks ago


    Hatfield, United States Clemens Food Group Full time

    Build your career. Challenge the process. Collaborate and engage. We call it the Clemens Way. Be a part of our team and see your ideas in action! Overview: As a Production Supervisor at Clemens Food Group, you will lead and manage a production team in Offal operations. Starting at 5:00 am, you will ensure the smooth execution of daily production activities,...

  • Marketing Manager

    2 months ago


    Hatfield, United States Clemens Food Group Full time

    Marketing Manager - Retail ChannelLocation: Hatfield, PA About Us:At Clemens Food Group our Marketing & Communications team is at the heart of building our brands across retail, foodservice, business-to-business, and national account channels. We are proud of our flagship brand, Hatfield, and other emerging brands like Premium Reserve and Farm Promise. As we...