Service Manager

1 month ago


Stamford, United States Volkswagen of Stamford Full time

Volkswagen of Stamford is looking for a highly motivated Service Manager to manage our auto service, repair shop operation. We are a family owned & operated, high volume dealership. Large workspace with multiple bays, top-notch equipment and support, excellent pay and benefits including Medical, Dental, Vision, Paid Time Off and 401K

Job Requirements:

  • Previous experience as a service advisor and/or technician, as well as an extensive technical background with 10 years or more of dealership experience.
  • Excellent communication skills to assist customers, employees and vendors.
  • Ability to maintain profitability of the dealership service operation while controlling expenses and maintaining customer satisfaction.
  • Committed to staying on top of dealership and Company standards and complying with government regulations.
  • Experience with dealership management systems; CDK preferred.
  • Professional certification from the National Institute for Automotive Service Excellence (ASE) is a plus.
Responsibilities include:
  • Managing Service Department operations with maximum customer focus and efficient, high-quality repairs while supervising a team of skilled Technicians and Service Consultants.
  • Communicating with customers and staff to resolve issues that relate to service to enure customer satisfaction
  • Managing warranty administration & mentoring and training Service Consultants and Technicians
  • Monitoring and managing dealership service communications
  • Assist in the hiring process and performance management of Service Advisors and Technicians
WHAT WE OFFER

Depending on your employment status, you may be eligible to receive the following:
  • Medical, Vision and Dental
  • 401K Plan plus company match
  • Competitive wages
  • Paid time off and vacation
  • Growth opportunities
  • Paid Training
  • Employee vehicle purchase plans
  • Family owned and operated
  • Long term job security
  • Health and wellness
  • Air-conditioned shop
  • State-of-the-art, brand new facility with air-conditioned and cutting edge technology
  • Shop equipped with the newest technology and equipment
  • Uniforms provided
  • Discounts on products and services
  • Work environment OSHA certified to current Air Quality Standards
  • Highly productive shop
  • Career advancement opportunities, promote from within
  • ASE and state inspection certification reimbursement and all training expenses paid to further your career
  • Continued education, manufacturer hands on and web based training
  • Clean and professional work environment


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