Cashier/Customer Service

1 week ago

Charlottesville, United States Kroger Full time $14
Essential Job Functions:
  • Cashier/Checker is responsible for being visible and actively greeting, engaging and assisting customers.
  • Cashiers process customer transactions through the check lane quickly, accurately, and efficiently.
  • Checkers understand the Point of Sale (POS) system, and handle various tenders such as Cash, Checks, Credit, Debit, SNAP EBT, Offline SNAP EBT, WIC, Rain checks, complex loyalty offers, coupons and checkout procedures according to company policy.
  • Checker needs to understand and adhere to the company's limits on cash shortages and/or overages and work honestly and effectively to control loss.
  • Cashier needs to understand and adhere to guidelines on restricted sale items (Alcohol, Tobacco, DVDs)
  • Report pricing discrepancies to the Scan Coordinator.
  • Follow established policies and procedures (where applicable) for postage stamps, gift cards, and coupons.
  • Stay current with present, future, seasonal and special ads.
  • Adhere to all food safety regulations and guidelines.
  • Reinforce safety programs by complying with safety procedures and identify unsafe conditions, accidents, or issues and notify store management.
  • Practice preventive maintenance by properly inspecting equipment and notify appropriate department or store manager of any items in need of repair.
  • Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store.
  • Adhere to all local, state and federal laws, and company guidelines.
  • Must be able to perform the essential functions of this position with or without reasonable accommodation.
Minimum Position Qualifications:
  • Customer service experience.
  • Ability to handle stressful situations.
  • Effective communication skills.
  • Knowledge of basic math. (counting, addition, and subtraction)
Desired Previous Job Experience:
  • Customer service experience.
  • Prior experience as a Bagger or Courtesy Clerk.

Position Summary:Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages our customers to return. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety of others.

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