Head Sugarista/Waxing Specialist/Esthetician

4 weeks ago

Austin, United States Sugaring NYC Full time $17
Head Sugarista/Waxing Specialist/Esthetician/Threader

Pay: Base $17/hr. + great tips + Membership/Product Commission+ other great incentives
Your books fill up quickly
Sugaring, Threading, V-Facials, Brow Laminations, Lash Lifts

Location:
13000 N FM 620 #106, Austin, TX 78750

Looking to be a part of a fun and amazing team? Are you customer service driven with a passion to provide the best overall client experience? Sugaring NYC is looking for you

Who we are:
We are an Organic Sugaring (waxing/hair removal) service that appeals to all skin types, especially sensitive skin. From hair removal to skin care products, we are always looking for organic solutions. Our company is nationally known with locations from Miami to Dallas. We are constantly expanding and always seeking positive persons to join our happiness project. We focus on an exceptional customer and employee experience.

SUGARING/THREADING/BROW LAMINATION, TINTING/FACIALS:
  • Many shifts are available from full-time to part-time, one weekend day (Saturday or Sunday) is required.
  • We are open 7 days per week Monday-Friday 9-9 pm Saturday and Sunday 9-7 pm.

How to Apply:
Please send us an email along with your full name, contact information, and resume in PDF format.
We look forward to learning about you

Job Duties:
The Head Sugarista is responsible for leading the team of sugaristas, ensuring high standards of service, cleanliness, and client satisfaction in the salon. They oversee the daily operations of the treatment rooms, provide training and mentorship to staff, and monitor product inventory. Additionally, the Head Sugarista ensures that all salon protocols are followed and that the salon maintains a welcoming and hygienic environment. This role also involves addressing client concerns, supporting scheduling, and assisting in maintaining a smooth flow of appointments.

The Head Sugarista also serves as the vital bridge between the sugaristas and upper management, earning the respect of the team through her daily involvement in service delivery and her role as the most skilled and experienced team leader. Unlike management, who may struggle to build rapport with the staff, the Head Sugarista is deeply integrated into the team's day-to-day work, giving her the authority and trust needed to lead effectively. She acts as the liaison between both sides, communicating clearly to ensure that the needs and concerns of the sugaristas are understood by management, while also relaying management’s expectations back to the team. This role is crucial in reducing unnecessary miscommunication, fostering a more cohesive work environment, and ensuring smooth salon operations.

Head Sugarista/Assistant Manager Responsibilities:
Supervision & Training of Sugaristas
  • Oversee daily work of sugaristas to ensure high-quality services and client satisfaction.
  • Provide training and mentorship for new sugaristas and ongoing development for existing staff.
  • Address and resolve any service-related concerns or customer complaints.

Store Cleanliness and Maintenance
  • Ensure the salon maintains the highest hygiene standards in treatment rooms and common areas.
  • Organize and delegate cleaning duties and routines among staff.
  • Perform routine inspections to ensure all equipment is in good working condition and meets safety standards.

Client Service and Retention
  • Maintain excellent client relationships, promoting return visits and membership packages.
  • Handle escalated client concerns in a professional and effective manner.

Inventory and Supply Monitoring
  • Keep track of day-to-day stock levels for treatment products and tools.
  • Report low stock or equipment issues to the manager for restocking.

Quality Control
  •  Ensure that all staff are following company protocols for sugaring and other services (e.g., spray tans, lash lifts).
  • Perform quality checks on treatments and services.

Staff Scheduling Support
  • Assist with organizing shift coverage and ensuring optimal staff availability.

Successful Head Sugaristas possess a combination of leadership skills, technical expertise, and strong customer service abilities. Here are the key traits that define an effective Head Sugarista:
Leadership and Mentorship
  • Strong Leadership Skills: They lead by example, setting high standards for service quality and professionalism.
  • Mentorship Abilities: They are patient and proactive in training and supporting their team, helping less experienced sugaristas improve their skills.

Expertise in Sugaring and Other Services
  • Technical Expertise: A deep understanding of the sugaring process and other salon services (e.g., spray tans, lash lifts) ensures they can provide top-notch service and teach others.
  • Commitment to Quality: They maintain consistent quality in their work, ensuring clients always receive exceptional care.

Communication Skills
  • Effective Communicator: They clearly convey expectations and feedback to staff, creating a positive and productive work environment.
  • Customer Relations: They are skilled in handling client inquiries and resolving any service issues, contributing to client satisfaction and retention.

Attention to Detail and Cleanliness
  • High Attention to Detail: Whether it’s ensuring perfect results during a treatment or maintaining salon cleanliness, successful Head Sugaristas are meticulous.
  • Cleanliness Focused: They enforce strict hygiene and sanitation standards, ensuring the salon is always a safe and welcoming environment.

Problem-Solving and Adaptability
  • Problem Solver: When challenges arise, they are quick to find solutions, whether it’s a staffing issue, a client concern, or an operational problem.
  • Adaptable: They can manage a fast-paced environment and handle shifting priorities with ease, making decisions that benefit the salon and team.

Organizational Skills
  • Organized: Managing inventory, assisting with scheduling, and keeping track of supplies are all part of their role, so strong organizational skills are key.
  • Time Management: They balance their own services with supervisory duties, ensuring the team stays on track and appointments run smoothly.

Client-Focused Mindset
  • Client-Centric: A successful Head Sugarista always puts the client experience first, ensuring that every visit to the salon is exceptional.
  • Service-Oriented: They go above and beyond to create a welcoming atmosphere and build strong relationships with clients.

Sugarista Performance Reviews
Conduct Quarterly Reviews:
  • The Head Sugarista is responsible for conducting quarterly performance reviews of all sugaristas.
  • These reviews will evaluate each sugarista on key responsibilities, including service quality, client care, cleanliness, upselling efforts, and teamwork.
  • The Head Sugarista will provide feedback and work with the franchise owner and sugaristas to address any areas of improvement, as well as highlight individual strengths.

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