Guest Service Agent

7 months ago


Bensalem, United States Candlewood Suites Bensalem-Philadelphia Area Part time $13 - $16
The Guest Services Agent (GSA) is responsible for consistently delivering results that contribute to the mission and overall success of the hotel by accomplishing performance objectives covering the front desk and is support for the Front Desk Supervisor. The GSA serves as the point person with regard to the Front Desk technology systems and in-house guest relations during their shift. The GSA is the first point of contact and therefore represents the brand as all guests enter the hotel.

DUTIES AND RESPONSIBILITIES:
  • Deliver on the promise of IHG Service in all interactions with guests and clients according to the IHG standards.
  • Register guests, issue room keys, and provide information on hotel services and room location. Answer phones in a prompt and courteous manner.
  • Accurately process all cash and credit card transactions in accordance with established procedures including but not limited to posting all charges, completing cashier and other reports, preparing deposit, and counting/ securing assigned bank.
  • Responsible to maintain the security of cash, credit card transactions, and guest information.
  • May routinely book guest reservations for individuals and/or groups that are requested either by phone or from within the hotel; process cancellations, revisions, and information updates on changes.  Up-sell rooms where possible to maximize revenue.
  • Follow the overall seasonal demand reservation strategy as communicated by the hotel management team with regard to room type and length of stay pricing.
  • Promote teamwork and quality service through daily communication and coordination with other shifts and departmental management.
  • Service the shop and the pour by ensuring guests receive the service and products offered by the hotel. Follow all local laws with regard to alcoholic beverage sales.
  • Ensure guest special requests are fulfilled and the proper delivery of guest services is delivered.
  • Folding laundry.
  • Issue, control, and release guest safe-deposit boxes.
  • Comply with federal, state, and local laws regarding health, safety, and alcohol services.
  • Perform other duties as assigned.

QUALIFICATIONS AND REQUIREMENTS:
  • High School diploma or equivalent required.
  • One year of previous hotel experience or retail customer service preferred.
  • Previous background from the extended stay industry preferred.
  • Ability to speak, read, and write fluent English; other languages beneficial.
  • Professional verbal and written communication skills.
  • Mathematical skills, including basic math, budgeting, profit/loss concepts, percentages, and variances preferred.
  • Problem-solving, reasoning, motivating, organizational, and training abilities preferred.
  • Experience with Microsoft Office and Opera systems preferred.
  • Valid driver’s license required.
  • Frequently standing up, bending, climbing, kneeling, and moving about the facility.
  • Carrying, lifting, or pulling items weighing up to 50 pounds.
  • Frequently handling objects and equipment.
  • Standing for extended periods of time.
  • Will be required to work mornings, evening, weekends, and holidays.


  • Bensalem, Pennsylvania, United States Parx Casino Full time

    Nighttime Guest Services ManagerEstimated Annual Salary: $50,000 - $70,000We are seeking a skilled and experienced Nighttime Guest Services Manager to join our team at Parx Casino. As a Nighttime Guest Services Manager, you will be responsible for overseeing the front desk operations during the overnight shift, ensuring a seamless and enjoyable experience...


  • Bensalem, Pennsylvania, United States TGIF Full time

    As a Restaurant Guest Service Representative at TGIF, you'll play a key role in ensuring that our guests have an exceptional dining experience. Your responsibilities will include greeting guests warmly, using visual cues to seat them in the desired area, and informing them of current promotions.We offer a competitive salary of $15/hour, with opportunities...


  • Bensalem, Pennsylvania, United States Parx Casino Full time

    About the Position:Casino Floor Agents serve as the face of Parx Casino, providing personalized service to guests and contributing to a seamless and enjoyable experience.Main Responsibilities:Proactively engage with guests, offering assistance and resolving issues in a timely and professional manner.Maintain a high level of product knowledge, staying...


  • Bensalem, Pennsylvania, United States Candlewood Suites Bensalem-Philadelphia Area Full time

    At Candlewood Suites Bensalem-Philadelphia Area, we are seeking a highly skilled and experienced PT Night Auditor to join our team. This is a full-time position that requires working mornings, evenings, weekends, and holidays.About the JobThe successful candidate will be responsible for delivering exceptional customer service to our guests, ensuring a...

  • Night Auditor

    7 months ago


    Bensalem, United States Candlewood Suites Bensalem-Philadelphia Area Part time $16 - $18

    JOB OVERVIEW:The Night Auditor/Guest Services Agent (GSA) is responsible for consistently delivering results that contribute to the mission and overall success of the hotel by accomplishing performance objectives covering the front desk.  The auditor serves as the point person about the Front Desk technology systems and in-house guest relations during their...

  • Service Team Member

    3 weeks ago


    Bensalem, Pennsylvania, United States TGIF Full time

    We're seeking Service Team Members to join our team at TGIF. As a member of our service team, you'll play a crucial role in ensuring our guests have an exceptional dining experience. Your responsibilities will include greeting guests, taking orders, and serving food and drinks. You'll also be responsible for maintaining a clean and organized workspace,...


  • Bensalem, Pennsylvania, United States Ann Haviland - State Farm Agent Full time

    Job DescriptionAs a Financial Solutions Consultant at Ann Haviland - State Farm Agent, you will have the opportunity to work closely with our team to develop sales strategies and marketing initiatives that enhance our outreach and customer engagement. Your success will be measured by your ability to drive sales growth, build lasting relationships with...

  • Service Team Member

    2 weeks ago


    Bensalem, Pennsylvania, United States JK Hospitality, LLC dba Golden Corral Full time

    Golden Corral is seeking talented and motivated individuals to join our Front of House team! With an estimated salary of $15-$20 per hour, plus tipped wages, this role offers a competitive compensation package and opportunities for career growth.Our StoryWe are a leading hospitality company committed to delivering exceptional dining experiences for our...


  • Bensalem, Pennsylvania, United States Parx Casino Full time

    Job Title:Casino Floor AgentAbout the Role:As a Casino Floor Agent, you will play a crucial role in providing exceptional customer service to all gaming customers while creating an exciting and welcoming atmosphere on the casino floor.Main Responsibilities:Offer courteous and comprehensive service to all gaming customers, adhering to Company service and...


  • Bensalem, Pennsylvania, United States JK Hospitality, LLC dba Golden Corral Full time

    Job Description:We're looking for charismatic Food Service Ambassadors to enhance the dining experience at Golden Corral Bensalem.Key Tasks:Ensuring seamless transactions in a bustling restaurant settingMaintaining open communication with customers to meet their needsBenefits:Enjoy a competitive compensation package of $15.00 per hour plus $2.50 in tipped...


  • Bensalem, Pennsylvania, United States Parx Casino Full time

    **About the Role:**We are seeking a dedicated Residential Service Attendant to join our Parx Casino team. As a key member of our housekeeping staff, you will be responsible for providing exceptional service to our guests by maintaining the cleanliness and organization of our hotel rooms and common areas.Responsibilities:Clean and maintain hotel rooms and...


  • Bensalem, Pennsylvania, United States Ann Haviland - State Farm Agent Full time

    **Job Overview:**Ann Haviland - State Farm Agent is seeking a Business Development Representative to join our team. As a key member of our sales team, you will be responsible for identifying new business opportunities, building relationships with customers, and driving revenue growth through strategic partnerships.**Responsibilities:**Identify and pursue new...


  • Bensalem, Pennsylvania, United States JK Hospitality, LLC dba Golden Corral Full time

    Job OverviewWe are seeking a skilled Dining Service Team Member to join our team at Golden Corral, where we specialize in Food, Family & Fun. As a member of our team, you will be part of a dynamic and fun environment that prioritizes guest satisfaction and employee growth.


  • Bensalem, Pennsylvania, United States Crunch Fitness Full time

    Role Overview: At Crunch Fitness, we're on a mission to revolutionize the way people experience fitness. As a Front Desk Service Specialist, you'll be instrumental in driving this vision forward by crafting memorable encounters for our members and fostering a culture of excellence.Key Tasks:Deliver world-class customer service to all members and...


  • Bensalem, Pennsylvania, United States Parx Casino Full time

    Job Title: Casino Floor Service RepresentativeSalary: $42,000 - $58,000 per yearAbout the Job:Provide exceptional customer service to guests on the casino floor.Assist with cashiering duties, including exchanging cash or coupons for customers and maintaining accurate records.Communicate effectively with management regarding issues or...


  • Bensalem, United States Parx Casino Full time

    Job Description Provides courteous and comprehensive service to all gaming customers, while creating and contributing to a feeling of luck, excitement and anticipation on the casino floor. Adheres to all Company service and operating standards. Ensure compliance with all federal, state and local regulations. Provides fast and friendly gaming services...

  • Front Desk Ambassador

    3 weeks ago


    Bensalem, Pennsylvania, United States TGIF Full time

    Working at TGIF, you'll be part of a dynamic team that delivers exceptional guest experiences. As a Front Desk Ambassador, your role will involve greeting guests warmly and making them feel welcome. You'll use visual cues to seat guests in the bar or dining area, based on their preference. Your goal is to provide seamless service by informing guests about...


  • Bensalem, Pennsylvania, United States TGIF Full time

    **About TGIF:**TGIF is a restaurant that prides itself on delivering exceptional customer experiences. As a Restaurant Associate, you'll be at the forefront of this mission.**The Role:Greet incoming and departing guests warmly with a genuine smile and eye contact.Seat guests in either the bar or dining area based on their preference.Inform guests of current...

  • Host(ess)

    2 months ago


    Bensalem, United States TGIF Full time

    TGIF - 3301 STREET RD [Restaurant Associate / Greeter / Team Member] As a Host/Hostess at TGIF, you'll: Greet incoming and departing guests warmly with a genuine smile and eye contact; Use visual cues to seat guests in either the bar or dining area depending on their preference; Inform guest of current promotions and who will be serving them to ensure a...


  • Bensalem, United States Parx Casino Full time

    Job DescriptionResponsible for managing reservations, ensuring that guests have a positive experience. Welcome guests upon arrival and perform all duties associated with their check in/ check out to ensure excellent service standards are met.Manages online, phone and in-person room reservations.Welcome guests upon their arrival, checks them in, issues room...