Customer Service Representative

2 weeks ago


Bensalem, Pennsylvania, United States Candlewood Suites Bensalem-Philadelphia Area Full time

At Candlewood Suites Bensalem-Philadelphia Area, we are seeking a highly skilled and experienced PT Night Auditor to join our team. This is a full-time position that requires working mornings, evenings, weekends, and holidays.

About the Job

The successful candidate will be responsible for delivering exceptional customer service to our guests, ensuring a seamless experience throughout their stay. This includes registering guests, issuing room keys, providing information on hotel services and room location, and accurately processing all cash and credit card transactions by established procedures.

As a PT Night Auditor, you will also be responsible for maintaining the security of cash, credit card transactions, and guest information, as well as performing other duties as assigned.

Key Responsibilities
  • Deliver on the promise of IHG Service in all interactions with guests and clients according to the IHG standards.
  • Register guests, issue room keys, and provide information on hotel services and room location.
  • Accurately process all cash and credit card transactions by established procedures.
  • Maintain the security of cash, credit card transactions, and guest information.
  • Routinely book guest reservations for individuals and/or groups, process cancellations, revisions, and information updates on changes.
  • Promote teamwork and quality service through daily communication and coordination with other shifts and departmental management.
Requirements and Qualifications

To be considered for this role, you must have a High School diploma or equivalent required, one year of previous hotel experience or retail customer service preferred, and a valid driver's license. Additionally, you should be able to speak, read, and write fluent English, and possess professional verbal and written communication skills.

You will also need to have mathematical skills, including basic math, budgeting, profit/loss concepts, percentages, and variances, as well as problem-solving, reasoning, motivating, organizational, and training abilities.

Estimated Salary Range

$45,000 - $60,000 per year, based on experience and qualifications.

Candidates who meet the requirements and qualifications will be contacted for further consideration.



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