Clinical Coordinator

2 months ago

Raleigh, United States New Leaf Behavioral Health Full time
Job Position Type: Healthcare Administrative Position (Clinical Coordinator)

New Leaf Behavioral Health provides mental health services for all ages, with a mission to provide quality care that is both affordable and accessible to many in our community who wouldn't have other options for help.

Company Overview:
  • We emphasize an inclusive approach to healthcare that includes options for those with insurance, as well as, for the uninsured and underinsured.
  • We seek a creative and talented individual to join our team in an administrative capacity.

Hours:
  • Monday-Friday: 7:45am-4:45pm with 1 hour for lunch.

A typical day in this position may require the following skills or qualities:
  • A polished professional demeanor.
  • Enjoying working on a team, and possessing a positive attitude.
  • Excellent verbal and written communication skills.
  • The ability to multitask and anticipate/resolve issues.
  • Very strong organization and planning skills.
  • Answering phones in a professional/courteous manner.
  • Scheduling appointments.
  • Efficient and accurate data entry skills.
  • Proficient in using Microsoft Word and Excel software programs.
  • Excellent proofreading skills with attention to detail and quality.
  • Preparing emails, letters, and documents.
  • Receiving and properly documenting payments and disbursements.
  • Internet research abilities.
  • Knowledge of bookkeeping software.

Administrative Functions of this Position:
  • Follow office protocols, policies, and procedures to maintain the proper functioning of the office.
  • Provide excellent customer service to clients and referring providers, resolving any issues that may arise.
  • Maintain and ensure the confidentiality of sensitive health information, as prescribed by federal and state law.
  • Provide support to the physical and financial administration of the office.
  • Bookkeeping entries (familiarity with Quickbooks Online preferred).
  • Communicate organization needs.
  • Oversee procedures to ensure the office runs seamlessly.
  • Troubleshoot a variety of issues as they arise.
  • Maintain files and databases for tracking progress on projects and organizational goals.
  • Report to and work with directors in meeting set goals.
  • Coordinate duties with other office staff members as needed.

Desired Skills & Experience:
  • Bachelor's degree or equivalent administrative work experience.
  • At least 1 year of work experience in an administrative, customer-facing position; medical office experience preferred.
  • Self-starter mentality.
  • Strong organizational skills and the ability to efficiently manage multiple projects: willing to jump into different roles--with a smile--when required.
  • Excellent interpersonal and communication skills, and demonstrated a high level of confidentiality, independent judgment, phone etiquette, tact, and diplomacy.
  • Knowledge of general office practices, procedures, and equipment.
  • Ability to prioritize tasks and work independently.
  • Excellent grammar and punctuation.
  • A confident and tenacious personality that loves practicing gratitude and has eased for smiles and great humor.
  • Comfortable with technology, including phone systems, Windows operating systems, Office productivity suite, web technology, and computer hardware.
  • The ability to speak Spanish language a plus.
Position Benefits:
  • Health Insurance Benefits, including medical, dental & vision
  • Paid Time Off
  • 401k with employer match


About New Leaf Behavioral Health:

New Leaf Behavioral Health is a 501(c)3 non-profit community mental health organization founded to ensure that people in our community have access to affordable and effective mental health services. New Leaf Behavioral Health was founded to fill an absence of services for many in the area, including those without insurance, to create an innovative approach to help meet the needs present in the community.

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