Guest Service Agent

7 months ago

Olathe, United States KMG Hotels Full time $15 - $16
Guest Service Agent / Marriott Courtyard Olathe - $15.50 + WITH EXPERIENCE

Courtyard by Marriott Kansas City Olathe All shifts needed full and part-time positions. Responsible for providing superior service to all guests in accordance with the rules regulations, policies, and procedures set forth by the company and brand.

Principal Responsibilities:
  • Professionally greets, registers, obtains pertinent information, and establishes credit prior to assigning rooms to guests.
  • Identifies the needs of each guest and provides relevant information regarding the hotel services and amenities. Responds to all guest requests in a timely manner.
  • Takes reservations from incoming callers while providing superior service and inputs all information into the hotel management system. Updates and cancels reservations in the system as requested by the guest.

Job Duties:
  • Problem Solving- Identifies and resolves problems in a timely manner. Develops alternative solutions, and uses reason at all times.
  • Customer Service – Manages difficult or emotional customer situations. Responds promptly to customer needs, requests for service, and assistance. Delivers requested items to guests as needed including incoming faxes, mail, valet laundry, etc.
  • Teamwork – Contributes to building a positive team spirit. Treats others with respect and consideration regardless of their status or position. Communicate with the housekeeping department about room status and availability.
  • Organizational Support – Follows policies and procedures.
  • Quality - Looks for ways to improve and promote quality while demonstrating accuracy and thoroughness. Applies feedback to improve performance. Monitors own work to ensure quality.
  • Quantity – Meets productivity standards, completes work in a timely manner, prioritizes and plans work activities, and uses time efficiently.
  • Adaptability – Able to deal with frequent change, delays, or unexpected events, changing approach or method to best fit a situation.
  • Compliance – Responsible for cash drawer content and transactions during the shifts. Ensures accuracy of daily deposits. Maintains accurate records including cash logs, registration cards, reservation cards, wake-up call sheets, shuttle logs, property walks, and all other logs as required.
  • Assists with Starbucks’s Coffee counter during peak times or mid-day service.
  • Safety and Security – Observes safety and security procedures; reports potentially unsafe conditions; Uses equipment and materials properly. Maintains confidentiality. Maintain a current room status report in case of an emergency.
  • Initiative - Asks for and offers help when needed.
  • Dependability – Follows instructions, responds to management direction; completes tasks on time, or notifies the appropriate person with an alternate plan. Is consistently at work and on time.

Qualifications:
  • A High School diploma or equivalent is preferred.
  • Hospitality and/or customer service experience is preferred.
  • The ability to develop an understanding of concepts, practices, pre-established guidelines, and procedures used by the company in relation to guest service is necessary.
  • Computer skills preferred.

Physical Demands:
  • The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
  • Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • While performing the duties of this job, the employee is regularly required to stand, walk, sit, use hands to finger, handle or feel, reach with hands and arms, climb or balance, and talk or hear.
  • The employee is frequently required to stoop kneel, crouch, or crawl and taste or smell. The employee must regularly lift and or move up to 25lbs, occasionally lift or move up to 50lbs.
  • Specific vision abilities required by this job include peripheral vision and depth perception.

The Courtyard by Marriott Kansas City Olathe is an Equal Opportunity Employer.

To apply, simply reply to this posting.

About KMG Hotels:

KMG HOTELS was founded in 2000 and owned by Jay Koshiya and Sanjay Koshiya. Jay Koshiya is the current Chief Executive Officer, & President. Mr. Sanjay Koshiya is current Vice President & Chief Operating Officer of the company. Today, KMG owns and operates twenty one hotels, representing various franchises like Marriott, Hilton, Inter Continental Hotels Group & Choice Hotels International. KMG has opened six Marriott Premium select service hotels in the last eighteen months and has a number of exciting development projects in the pipeline. KMG Hotels is a company committed to growth by exceeding the expectations of our associates, guests and partners. We strive to create an environment where all associates are valued and respected, and where doing it the “right way” takes precedence over doing it the “easy way.” We aspire to be the industry leader in proactively setting standards of excellence in acquisitions, development, ownership and management. Our growth is built on honest business practices, a strong commitment to our associates, progressive sales practices and a dedication to providing well maintained hotels. Hard work, commitment and the spiritual strength of the KMG family have been the building blocks of the KMG Hotels brand. As a premier lodging company that now employs over 800 plus associates, KMG Hotels provides increasing financial strength and stability to our stakeholders—namely our guests, associates and owners.

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