Dispatcher

4 weeks ago

Plano, United States Premier Generators of Texas Full time $20 - $35
Premier Generators currently has an opening for a Dispatch Role in the Plano TX office to serve as the primary contact for all Field Technicians for Service, Maintenance and Installation work performed on a daily basis. Responsible for ensuring completion and resolution of all work orders in company database on a daily basis. The successful candidate will provide phone updates with field personnel; monitor, declare, report, and clear all outages, service calls and installations and taking appropriate actions to respond to customer inquiries or questions accordingly.
 
Essential functions of the position include, but are not limited to the following: 
  • Research and adjustment of work orders.
  • Maintain customer database by making correct and timely entries during and immediately following each customer contact.
  • Timely updates of actions and events in the field that may impact customers and/or Call Center Representatives.
  • Maintain the scheduling calendar.
  • Identify and expedite emergencies, reacting quickly under a diverse set of circumstances.
  • Perform callbacks when reorganizing service/installation schedules and verify when customer is not at home.
  • Provide courteous and helpful assistance to customers and prospective customers by maintaining current knowledge of company's general operating procedures and maintenance packages.
  • Routing and monitoring work orders to technicians to accommodate customer needs.
  • Produce regular reports for pending and completed work.
  • Perform other related duties and tasks as assigned or as become evident.
  • Scheduling and dispatching drivers, work crews, vehicles, or equipment to appropriate locations according to predetermined schedules, customer requests or immediate needs
  • Relaying information such as work orders or other messages to and from work crews, field inspectors, supervisors, or emergency personnel.
  • Using telephones, email, or text messages to contact employees or customers.
  • Speaking with supervisors or customers to resolve problems, requests for services or equipment.
  • Preparing daily work such as schedules.
  • Preparing work orders for crew or receiving work orders from work crews
  • Overseeing communications within company assigned territories.
  • Keeping and organizing work requests, customer requests, completed work requests, charges for work performed, expenses for services performed, inventory records and other information.
Required Skills/Experience:
  • Proficiency with Microsoft Office including PowerPoint and MS Publisher.
  • Previous experience in customer service role.
  • Superior telephone skills, organizational skills, and communication skills, both written and verbal.
  • Ability to work flexible and extended hours occasionally as needed.
  • Must be high energy, positive attitude and comfortable in team environment.
  • At least one year of Call Center/Help Desk/Dispatching experience.
  • Experience with Service Fusion or Service Titan system.
  • In-depth knowledge of Windows operating system.
  • One year of experience in dispatch operations, customer service and logistics.
  • High School or Equivalent 
Benefits:
  • Simple IRA plan
  • Dental insurance
  • Health insurance
  • Vision insurance
  • Paid time off
Schedule:
  • 8-hour shift
 Please list your personal email address for communication regarding this position.  Premier Generators retains the right to change this job description at any time. 

About Premier Generators of Texas:

Premier Generators is your go-to Generac generator dealer in Dallas, Texas, and the leading authority in new Generac home standby generator sales & installations. Partnered with the universally trusted Generac, we ensure optimal power solutions tailored to your needs. If you’re looking for the best generator service Texas offers, look no further. With our dedication to delivering the best power solutions tailored to your needs, our technicians stand apart, bringing factory-certified expertise for unparalleled service quality.

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