Call Center Customer Service Associate

2 weeks ago

Tampa, United States Rocket Pest Control Full time
We are hiring Customer Service Associate for our Tampa Call Center located at 5840 West Cypress Street, Suite F, Tampa, FL 33607.

As a CSR, you will provide world class customer service and sales support by responding to customers’ requests, courteously and professionally. The Customer Service Representative handles both inbound and outbound customer service-related calls, sets up call back services for current customer accounts, maintains current customer accounts, and documents all pertinent notes in each customer’s account.

How you will be rewarded as a Customer Service Associate
  • Pay :  $ 17.00 per Hour.
  • Paid Time Off /  8 Paid Holidays.
  • Medical, dental, vision plans available.
  • Short term and long term disability, 401k.
  • Career opportunity and flexibility  - opportunity to advance.
What you will do on a daily basis as a Call Center Associate
  • Answering and managing inbound/outbound customer service-related calls.
  • Engaging customers in conversation to qualify each call, determine customer service needs and provide information on Rocket’s products and services following call flow guidelines.
  • Meeting or exceeding performance metrics and KPI's.
  • Creating call back service accounts for current customers.
  • Scheduling inspections and/or quality control visits for sales inspectors and technicians.
  • Navigating multiple programs simultaneously, entering data in real time, placing orders, searching existing accounts, all while comfortably maintaining a friendly conversation.
  • Documenting all customer calls accurately in PestPac and forwarding them to appropriate department.
  • Entering lead information into PestPac accurately and scheduling appointments.
  • Assisting Inside Sales team with inbound callers during high-volume peak calling hours.
  • Resolving billing issues, offering resolutions, and applying credits/adjustments, when appropriate.
What you will need to qualify as a Customer Service Associate 
  • High School diploma or equivalent.
  • Must be 18 years or older. 
  • Ability to work on-site in Tampa Call Center.
  • Must be able to pass a seven-year criminal background check.
  • Must be able to pass company drug screen and/or substance abuse testing.
  • Customer service and interpersonal skills required.
  • Must have excellent written and verbal communication, with emphasis during telephone calls, follow-ups, and correspondence.
  • Previous customer service and/or inside sales experience is preferred.
  • Working knowledge of Microsoft Word, Excel and Outlook required.
  • Reliable transportation to and from work.
  • Ability to calculate basic math.
  • Ability to use a multi-line telephone system, scanner, and printer.
  • Ability to define problems, collect data, establish facts, and draw conclusions.
  • Ability to interpret an extensive variety of information and deal with abstract and concrete variables.

Apply now and come Rocket with us 

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