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General Manager

1 month ago

Miami Beach, United States Kissaki Full time $85,000 - $110,000
Job DescriptionDepartment: Front of House: Management
Job Title: General Manager
Reports to: Director of Operations

General Description:
Responsible for leading the restaurant team in successfully running a Kissaki restaurant, managing the day-to-day restaurant operations, and maintaining Kissaki quality and standards in all areas.

Type of position: Full-time
Hours: 50-60 / week (Exempt)

General Description & REQUIREMENTS:
Operations:
  • Overseeing front-of-house operations to deliver an efficient and hospitable dining experience to all guests.
  • Act as role model for outstanding service; continuously work to elevate service standards, and personally embodies hospitality in daily actions.
  • Act as a cultural and brand ambassador for Kissaki in and outside of the restaurant.
  • Help guests make selections from food and beverage menus, suggest courses and pairings, explain any off-menu dishes, and answer all food preparation questions.
  • Manage hourly front-of-house employees in their daily responsibilities, providing clear, effective direction.
  • Ensure the dining room is set up and properly stocked before and during service.
  • Monitor employee schedules daily to ensure proper staffing levels for business volume.
  • Ensure unit hourly staffing is kept within daily/weekly/monthly operating budgets.
  • Ensures that all Kissaki drink and food recipes and procedures are followed, maintaining the highest quality and consistent product standards.
  • Ensure that weekly food and beverage inventories are taken.
  • Ensure all purchases are made according to budget guidelines.
  • Ensure all category costs of goods are within the approved budget.
  • Collaborate with back-of-house management to effectively troubleshoot mistakes and problems.
  • Conduct DOH walk-throughs multiple times per day to ensure DOH compliance; address all DOH violations immediately.
  • Promote and practice safe work habits through training, education, and day-to-day management.
  • Identify and resolve potential safety hazards and ensure accidents are documented following proper procedure.
  • Update opening and closing checklists as needed.
  • Oversee breakdown and cleaning of dining room at the end of the shift.
  • Update knowledge and skills by participating in ongoing educational opportunities.
  • Read daily service notes and address any areas of concern.
People Management:
  • Hire, train, manage, coach, counsel, and evaluate hourly members of the front-of-house team.
  • Create the weekly schedule for hourly FOH Staff.
  • Identify staffing needs and collaborate with the HR Department to post open positions.
  • Maintain a professional relationship with the team, adhering to all standards of conduct outlined in Kissaki’s Employee Handbook.
  • Consistently monitor, coach, and encourage management team and hourly service employees to meet Kissaki’s service and hospitality standards.
  • Establish regular communication with the front-of-house team including pre-shifts, meetings, training, etc.
  • Ensure all new hires are thoroughly trained on the expectations of the restaurant, steps of service, recipes, and presentation required for each dish.
  • Resolve hourly team member conflicts by following Kissaki’s complaint-handling procedures.
  • Prepare disciplinary write-ups, and terminations as needed; ensure HR approves all disciplinary actions, and ensure coaching conversations are always delivered with two managers present.
Essential Functions:
  • The ability to proficiently speak, understand, read, and write in English.
  • The ability to comprehend and follow written and verbal directions.
  • The ability to understand intermediate math.
  • The ability to use a computer system for emails, spreadsheets, invoicing, etc.
  • The ability to work independently or as part of a team.
  • The ability to lift at least 30 pounds on a regular basis.
  • The ability to bend, stoop, stand, and perform extensive walking for 8-10 hours a day.
  • The ability to adapt to a fast-paced and challenging work environment.
  • The ability to approach their work with a sense of ownership and work with a sense of urgency.
  • The ability to work nights, weekends, and holidays, and a variable schedule, per the needs of the business.
  • The ability to perform essential job functions under pressure and maintain professionalism when under stress.
  • The ability to consistently meet Kissaki’s hygiene and grooming standards, as outlined by the Employee Handbook.
  • The ability to adhere to the posted schedule and clock in/out at times.
  • The ability to adhere to all HR policies and guidelines.
  • The ability to lead, coach, inspire, and motivate a large team.
  • The ability to effectively delegate tasks and follow up.
  • The ability to skillfully train team members.
  • The ability to take initiative and resolve issues skillfully, appropriately, and in a timely manner.
  • The ability to manage multiple projects simultaneously and to prioritize and plan work activities, using time efficiently.

WORK EXPERIENCE REQUIREMENTS:
  • 2+ years’ experience as a Manager of a fine dining restaurant.
  • Experience using Restaurant 365 and Toast, preferred.
  • Experience with Japanese cuisine preferred.
  • Proficiency in Microsoft Suite (Excel, Word, Outlook) and Google Suite.


About Kissaki:

We strive to create a unique and innovative culinary experience grounded in Japanese tradition.In the pursuit of these experiences, we follow 3 Core Values:• Hone our Craft: we hone our skills as hospitality professionals and we use those skills – our craft - to create a consistent experience for our guests; plate by plate and location by location.• Seek out Balance: the Kissaki experience is comprised of the full spectrum of flavors, textures, and personal connections. We provide moments that are familiar and comforting, and those that are exciting and new; the balance exists where each part of the spectrum is shared with and received by the guest.• Strive for Success: we push ourselves daily in order to reach daily milestones; we create our own opportunities and we create our own success; we don’t wait for it to happen