Customer Service Representative

3 days ago


Goodlettsville, United States Universal Heating & Cooling, Inc. Full time $15 - $19
Who you are.....as a CSR you are part of our sales/service support team and your passion for providing exceptional customer service contributes to our world class high level of customer satisfaction.  Acting as the first line of response to our customers, you will communicate in an open, helpful and engaging tone and focus on finding the right solution with each customer.

You will connect with our customers to address questions and resolve issues through multiple channels such as Phone, chat, email and text.  You will be receiving incoming calls for scheduling routine maintenance service, demand service calls for no heat or cooling issues, estimate for replacement of HVAC systems, ductwork, gas pipe, etc.

Your requirements needed:
  • Computer skills.
  • Great, positive attitude.
  • Reliable and trustworthy.
  • Great work ethic.
  • Warm & friendly phone voice.
  • Organized.
  • Focused, multi task oriented.

Your responsibilities will include:
  • Booking different call types with accurate customer information.
  • Communicating with co-workers the various job appointments and customers needs.
  • Operating computer - based dispatch systems.
  • Tracking part orders.
  • Following up with customers to schedule part repairs.
  • Other various job tasks assigned as needed. 

Your benefits will include:
  • Working with a family oriented team.
  • Paid Vacation time.
  • Paid Holidays.
  • Thriving, friendly workplace to enjoy each day.

Schedule:
  • Monday - Friday.
  • 7:00 am to 4:00 pm.
Please, interested candidates only.  We will conduct a phone interview first and then you may be selected for an in person interview.  

About Universal Heating & Cooling, Inc.:

5 Star Google review company that delivers excellent customer service, friendly working environment where everyone works as a team.



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