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Customer Service Representative

1 month ago

Goodlettsville, Tennessee, United States Universal Heating & Cooling, Inc. Full time
Job Description

As a Customer Service Representative at Universal Heating & Cooling, Inc., you will play a vital role in providing exceptional customer service and support to our clients. Your passion for helping others and delivering world-class service will contribute to our company's high level of customer satisfaction.

Responsibilities
  • Communicate with customers through various channels, including phone, chat, email, and text.
  • Connect with customers to address questions and resolve issues related to heating and cooling services.
  • Book and schedule appointments with accurate customer information.
  • Operate computer-based dispatch systems to track part orders and customer needs.
  • Follow up with customers to schedule part repairs and other job tasks as needed.
Requirements
  • Computer skills and ability to learn new systems.
  • Positive attitude, reliability, and trustworthiness.
  • Great work ethic and organized approach to tasks.
  • Friendly phone voice and ability to communicate effectively with customers.
Benefits
  • Work with a family-oriented team and enjoy a friendly working environment.
  • Paid vacation time and holidays.
  • Opportunity to grow and develop your skills in a thriving company.

Schedule: Monday - Friday, 7:00 am - 4:00 pm.

About Universal Heating & Cooling, Inc.: We are a 5-star Google review company dedicated to delivering excellent customer service and a friendly working environment where everyone works together as a team.