Director of Operations

2 weeks ago

Medford, United States Resources for Human Development Full time $67,000
Resources for Human Development (RHD) is now hiring a Director of Operations to join our team

The Director of Operations works closely with the Service Line Director (SLD) and serves as their designee. In conjunction with the SLD, the Director of Operations oversees major quality and functional systems throughout the agency and participates in the development of policies and procedures governing the agency. The Director of Operations exercises independent judgment within a broad framework of rules, regulations, and policies to assure that RHD meets all standards and regulatory requirements. A commitment to the RHD values should be demonstrated as job duties are performed.

Responsibilities/Duties:

Quality Assurance:
  • Oversees weekly Medication System checks to include the review and filing of monthly medical delivery documentation and a full semi-annual review of client medical and confidential records.
  • Conducts system/documentation training for managers and provides regular feedback on documentation expectations.
  • Submits annual documentation to the State for the renewal of program MAP licenses.
  • Prepares biannual Emergency Evacuation Safety Plans (EESP's) and submits to the State for approval.
  • Coordinates quarterly full system reviews.
  • Monitors fire drills conducted in the programs.
  • Leads client investigations and assists with employee investigations where needed, keeping detailed records of investigation information, reporting to the State as requested.

Asset Management:
  • Establishes/monitors policies and procedures around the maintenance of vehicles and coordinates the purchase of new vehicles.
  • Reviews monthly reports from ARI on vehicle maintenance/fuel reports.
  • Works with Driving Safety Coordinator to ensure all accident-related matters are addressed.
  • Communicates on an ongoing basis with all Landlords.
  • Schedules yearly program equipment inspection and documentation (heaters, furnaces, smoke detectors, CO2 detectors and fire extinguishers).

Fund Management:
  • Chairs client fund committee, working to evaluate and establish policies and procedures.
  • Oversees the monthly review of client funds system.
  • Reviews program funding documentation to ensure the agency meets the regulatory requirements and expectations of funders.
  • Other duties as assigned.

Required Experience:
  • 5 years of supervisory experience managing programs and systems in nonprofit human services.

Required Education:
  • Bachelor's degree from an accredited college or university, Master's degree preferred.

Required Qualifications:
  • Familiarity with State regulations governing services to individuals with Intellectual and Developmental Disabilities.
  • Demonstrates strategic, analytical, and creative thinking.
  • Excellent communication skills (written and oral) with the ability to engage and work collaboratively with diverse groups of people.
  • Excellent listening skills to manage conflict and investigations.
  • Demonstrate skills in organizational management with the ability to coach and develop staff, create and lead high-performance teams, and set and achieve strategic objectives.
  • Ability to hold people accountable for outcomes in a clear, direct, respectful, and supportive manner.
  • Ability to work with a diverse population of clients and staff.
  • CPR/First Aid, MAP certification (training provided upon hire).
  • Preferred candidates have worked with individuals with Intellectual and Developmental Disabilities.

Program Summary:
RHD Boston provides residential, day and individual programs to support men and women with developmental disabilities in the Greater Boston area. We are committed to providing supports for individuals that enhance their independence and personal choice.

What You'll Love About RHD:
  • Investment in Growth: We offer programs and workshops to our staff that support furthering education and the development of leadership skills.
  • Dedication to Wellness: We value and prioritize our employees; mental, physical, and emotional health by providing FREE online fitness classes, nutrition services, counseling sessions and webinars on various health-related topics.
  • Commitment to Values: We are committed to the fundamental value of dignity and respect for all human beings, to the empowerment of our consumers and staff, and to the flexibility to meet the changing needs of all of our partners and those we serve.
  • FREE on-the-job training
  • Comprehensive health coverage, including medical, eye and dental for qualifying staff.
  • FREE $10,000 Life Insurance
  • Work/Life Balance with generous paid time off & holiday pay
  • Retirement 403b Plan
  • Supplemental Benefits are available.
  • Employee Discounts such as BJs Discount Membership offer, Sam's Club, Cell Phone Carrier
  • Discounts, Varying Entertainment Discounts and MET Home and Auto Discounts

Resources for Human Development is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, gender, gender identity, sexual orientation, national origin, genetic information, or veteran or disability status.

About Resources for Human Development:

RHD is a national, comprehensive human services organization. Our mission is to provide caring, effective, and innovative services that empower people of all abilities as they work to achieve the highest level of independence possible while building better lives for themselves, their families, and their communities. RHD currently supports programs in: Connecticut, Delaware, Florida, Iowa, Louisiana, Massachusetts, Missouri, Nebraska, New Jersey, North Carolina, Pennsylvania, South Dakota & Tennessee

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