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E-Commerce Specialist

3 months ago

Dallas, United States Daltile Full time
Dal-Tile is currently seeking an exceptional e-commerce specialist to join our TEAM  As an e-Commerce Specialist, you will create and implement strategies that make online transactions possible. You will organize, develop, and execute new item launches, and manage item catalogs through web-based portals with key e-commerce accounts. 

Providing a variety of duties related to item setup, user management and user support, basic configuration, and process documentation, as well as working to maintain data integrity. This position would interact and participate with all businesses. 

Primary Objective:You will play a pivotal role in optimizing our online business operations and delivering exceptional customer service. As an e-commerce specialist, you’ll maintain all our sales touchpoints — website portals, online marketplaces, and aggregators — and oversee online sales, review content, problem-solve issues that limit consumers' views online, and optimize the overall customer experience.

Major Function and Scope:
  • Write and edit product content that will be published on e-commerce websites/portals.
  • Set standards, systems, and best practices for new product listings, content creation, distribution, and maintenance.
  • Work closely with different teams (product management, graphics, sales) to provide updated content that will be shared across e-commerce platforms.
  • Provide support in other areas of SEO, Keyword Research, and Website UX. 
  • Identify SEO best practices regarding inventory, pre-orders, and pricing policies.
  • Monitor changes in product sales by using web analytics and Excel spreadsheets (pivot tables, lookups, etc) to stay organized.
  • Ability to multitask and meet deadlines while maintaining attention to detail
  • Maintain and improve data integrity by regularly monitoring and resolving data inaccuracies within the system
  • Identify opportunities for process improvement within systems

Experience and Knowledge Required:
  • e-commerce experience with key accounts. (Ex: Amazon & Wayfair) 
  • 5+ years of experience in customer support
  • Dal-Tile inner company experience a plus
  • Proficient in MS Office Applications
  • Strong communication skills - written, verbal, and presentation


Competencies:
  • Strong communication, presentation, and speaking skills. In particular, must have the ability to communicate with both internal and external customers, as well as leaders within Dal-Tile effectively.
  • Strong customer service skills
  • Time management, ability to multitask, and propensity to handle urgent interruptions with poise and professionalism.
  • Aptitude for learning new technology
  • Attention to detail
  • Strong analytical, strategic thinking, and problem-solving skills


Other Pertinent Job Information:
While performing the duties of this job, the employee is regularly required to stand, use hands, and reach with hands and arms. The employee is required to walk, stoop, kneel, crouch, or crawl. The employee may sit, climb, balance, talk, or hear. Specific vision abilities required by this position include close vision, peripheral vision, and the ability to adjust focus. Reasonable accommodations may be made to enable individuals with disabilities.

We offer competitive salaries and a comprehensive benefits package, career opportunities, and an environment of creativity and growth. Examples include Company Match on 401k, Employee Purchase Discount, and Tuition Reimbursement.

Mohawk Industries, Inc. is an Equal Opportunity Employer including disability/veteran committed to an inclusive workplace and a proud Drugs Dont Work participant.

About Daltile:

Dal-Tile is the largest manufacturer and marketer of ceramic, porcelain, glass and metal tile as well as natural stone, large format slab and countertop products used in residential and commercial spaces across North America.Under its three powerhouse brands — Daltile, Marazzi and American Olean — Dal-Tile leads the industry in both design and product innovation, and is committed to incorporating environmentally-friendly materials, processes, and products throughout its organization.Dal-Tile has more than 9,500 employees in North America and sells its products through a network of more than 300 company-owned sales service centers, stone slabyards and design studios that service a robust network of trade customers. Dal-Tile products are also sold through independent flooring retailers, independent distributors and leading home center retailers nationwide.Founded in 1947 and headquartered in Dallas, Dal-Tile is a division of Mohawk Industries, the leading global flooring manufacturer that creates products to enhance residential and commercial spaces around the world.For more information on Dal-Tile and Mohawk Industries, please visit mohawkind.com. For product information, visit daltile.com, marazziusa.com, and americanolean.com.