Case Manager

Position Overview:

• The case manager will provide support and service linkages to tenants who reside within the residence. 
• They will conduct intake assessments, develop service plans, coordinate services, record case notes according to the New York City Office of mental health standards, and ensure quality of care
•  The support plan will focus on the strengths and needs of the target population and the children in the household.

Essential AccountabilitiesProvide direct care services to tenants, including planning and implementation of goals and training, which will develop and enhance activities of daily living skills.  These include but are not limited to:

•  Budgeting
• Grooming
• Nutritional planning
• Use of public transportation/travel training
•  Use of community resources/community integration
• Shopping/menu planning
• Housekeeping
• Sexual development/socialization skills
•  Physical health maintenance
• Assertiveness/self-advocacy training
• Establish, foster, and maintain cooperative relationships with community agencies, schools, and medical facilities.

Responsibilities:

• Monitor tenant’s progress.  Tasks essential to those duties include but are not limited to:  seeing, hearing, and observing tenants; performing manual tasks, reading and writing (documentation, lifting, climbing, and descending stairs; traveling, boarding, and utilizing public transportation (bus, subway) use of telephone to make and receive calls.
• Responsible for coordinating evacuation and ensure tenants' safety in emergency situations (i.e., fires, fire drills).  Tasks essential to these duties include the ability to exit in emergencies, which may require the ability to climb and descend fire escapes and assist others in doing the same.
• Assist tenants in planning and coordination of recreational/social activities.  This may sometimes require escorting tenants to these activities and/or participating in moderate physical activities as part of this task.
• Responsible for the maintenance and updating of all tenant files monthly.
• Attend all area case manager meetings.
• Responsible for the opening and all follow-ups necessary for new apartments.
• Responsible for reporting and documentation of all incidents to immediate supervisor and/or the Deputy Director of MHS within 24 hours.
• Responsible for crisis intervention, providing incident reports and follow-up as required.
• Participate in tenant meetings and conduct all 30-day follow-ups on discharged tenants.
• Must be able to transport self to various sites.
• Required to participate and attend meetings/trainings at various sites that require following different travel routes to the worksite.
• Ability to count, add, subtract, and manage money.
• Communicate information with all staff and supervisor(s) verbally and in writing to give instructions, provide feedback, and adjust work practices.
• The ability to complete the following training offered and perform the techniques taught in each area: CPR, First Aid, Child Safety, Risk Assessment and Protocols, Harm Reduction, Housing First Service Approaches, which includes basic knowledge of safe injection, safe sex practices, addiction treatment and recovery, naloxone, the stages of change mode, trauma and relapse prevention, street drugs, and their effects, symptoms of overdose and withdrawal.

Other Responsibilities:

• Participate in activities of other staff members in their absence or during periods of staff shortage.
• Represent the agency at meetings or trainings not otherwise specified.
• Ability to work a flexible schedule as work schedule and locations are subject to change.
• Drive facility vehicle when needed (escort, field trips, etc.).
• This does not limit the assignment of duties or exclude the performance of other duties not mentioned as assigned by supervisor.
• Maintain confidentiality at all times

QUALIFICATIONS

• Education: A high school diploma/associate's degree in a related field is required. Bachelor's degree preferred in social work, psychology, or counseling.
• Experience: Minimum of 2 years of experience in case management, social services, or a related field is required. Experience working with diverse populations, including individuals with disabilities, mental health challenges, or substance abuse issues, is highly desirable.
• Knowledge: Strong understanding of case management principles, social service systems, and relevant regulations and policies is essential. Familiarity with evidence-based practices, interventions, and community resources is preferred.
• Communication Skills: Excellent verbal and written communication skills are necessary to effectively interact with clients, families, colleagues, and other stakeholders. Ability to listen actively, convey information clearly and empathetically, and document information accurately is crucial.
• Problem-Solving Skills: Demonstrated ability to assess client needs, develop individualized service plans, and identify appropriate resources and interventions to address challenges. Strong problem-solving and critical thinking skills are required.
• Collaboration: Proven track record of working collaboratively with interdisciplinary teams, community agencies, and other service providers. Ability to advocate for clients' needs and coordinate services effectively.
• Cultural Competence: Cultural competence and sensitivity to work effectively with diverse populations. Understanding and respecting clients' cultural backgrounds, beliefs, and values are essential.
• Computer Skills: Proficiency in using computer software for documentation, case management, and data entry is required. Familiarity with electronic health records (EHR) systems or case management software is preferred.
• Certifications: Possession of relevant certifications, such as Certified Case Manager (CCM) or Certified Social Work Case Manager (CSWCM), is a plus.
• Candidates interested in applying for the Case Manager position should meet these qualifications and commit to supporting needy individuals and promoting their well-being.

About WellLife Network:

ABOUT US: Since 1980, WellLife Network, has been meeting the growing challenges of individuals with intellectual/developmental disabilities and mental illness. Our multidisciplinary approach and centralized referral process help to ensure that each person we serve receives the appropriate range of services and level of care, with an individual treatment plan, coordinated by highly competent and supportive case management professionals. In its early years, WellLife Network operated and maintained community residential facilities for people with developmental disabilities and mental illness, and provided programs of care, service, habilitation, rehabilitation, and social and recreational activities, in a home-like environment. Partnerships Make It Happen For almost four decades, WellLife Network has changed, evolved, and expanded, while remaining true to its mission of meeting the diverse needs of New York communities, businesses, and society and assisting those we serve to achieve greater personal and economic independence. WellLife Network has a long and valued tradition of working in partnership with the government, the business community, private philanthropy, and our colleagues in the nonprofit sector to offer proactive responses to society’s social and economic challenges. Since its founding, the WellLife Network culture has been marked by program growth and organizational development. A Network of Services - A Culture of Caring and Best Practices Today, with an annual operating budget of $100 million, a workforce of 1,800 staff, interns, and volunteers, and an affiliate subsidiary company, WellLife Network delivers critical services in the areas of behavioral health, intellectual/developmental disabilities, housing, co-occurring substance abuse behaviors, family support, vocational training, and care management. These services meet the pressing needs of more than 25,000 individuals and families annually, some 2,000 New Yorkers every single day. A culture of caring, best practices models, a spirit of innovation, and a commitment to measuring results and producing high returns on investment drive our work. A key element to our successful growth is our focus on technology, financial viability, and quality assurance – critical infrastructure supports that enable WellLife Network to deliver services with cost-efficiency, effectiveness, transparency, and accountability in a manner that mirrors the standards of high-performing business enterprises.

---