Customer Service General Office
4 weeks ago
We are seeking a self starter with a minimum of 3 years of customer service, sales or technical support experience in the electronic security industry (alarm company). This multi-tasking customer service professional will help customers by providing product, service, technical or monitoring assistance in order to resolve issues or relay information to our field technicians to expedite service and repairs.
Responsibilities:
- Handle customer service inquiries, troubleshoot and analyze customer issues in order resolve product and service issues
- Provide information about security industry products and services
- Help maintain and improve day to day operations and processes of a security installation and service company
- Help manage field service and installation techs with ongoing installations and service calls
- Perform and improve all general office functions
- Qualifications:
- Minimum 3 years of electronic security industry (alarm company) experience in customer service, sales, or other related fields
- Ability to professionally interface with with clients, distributors and our team in order to improve our processes & profitability
- Ability to prioritize and multitask in a fast-paced environment
- Positive and professional demeanor
- Excellent written and verbal communication skills
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