Customer Service General Office

4 weeks ago


Highland Park, United States Bulldog Security and Communications Full time
Job DescriptionJob Description

We are seeking a self starter with a minimum of 3 years of customer service, sales or technical support experience in the electronic security industry (alarm company). This multi-tasking customer service professional will help customers by providing product, service, technical or monitoring assistance in order to resolve issues or relay information to our field technicians to expedite service and repairs.

Responsibilities:

  • Handle customer service inquiries, troubleshoot and analyze customer issues in order resolve product and service issues
  • Provide information about security industry products and services
  • Help maintain and improve day to day operations and processes of a security installation and service company
  • Help manage field service and installation techs with ongoing installations and service calls
  • Perform and improve all general office functions
  •  
  • Qualifications:
  • Minimum 3 years of electronic security industry (alarm company) experience in customer service, sales, or other related fields
  • Ability to professionally interface with with clients, distributors and our team in order to improve our processes & profitability
  • Ability to prioritize and multitask in a fast-paced environment
  • Positive and professional demeanor
  • Excellent written and verbal communication skills
Company DescriptionBulldog Security is a leader in the Northshore when it comes to different security needs of our Cliental. We service customers from the Northshore to downtown Chicago. We have been based out of Highland Park For the last 28 years. Bulldog is a full-service company offering services like new installs to upgrading outdated systems to the newest systems on the market. We are a small company in size so our employees aren’t just a number to us. Our work is centered around quality and customer service that we want to put our name on. All of our Technicians have been with company 5+ years.Company DescriptionBulldog Security is a leader in the Northshore when it comes to different security needs of our Cliental. We service customers from the Northshore to downtown Chicago. We have been based out of Highland Park For the last 28 years. Bulldog is a full-service company offering services like new installs to upgrading outdated systems to the newest systems on the market. We are a small company in size so our employees aren’t just a number to us. Our work is centered around quality and customer service that we want to put our name on. All of our Technicians have been with company 5+ years.

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