Helpdesk Technician

3 weeks ago

Burlington, United States Integrated Power Services Full time
Who We Are:  IPS opened its doors in 2007 to become the industry's leading service provider, offering single-source electromechanical and power management solutions to enhance the reliability of critical infrastructure. Today, IPS has the industry's largest network of remanufacturing locations, distribution centers, and field service offices across North America and the United Kingdom, serving over 30,000 customer locations across a wide range of end uses, including power generation, utilities, water and wastewater, petrochemicals, air separation, oil and gas, metals, mining, paper, aggregates, cement, hospitals, universities, commercial buildings, and data centers. 
IPS offers excellent career growth opportunities and is expanding its talented workforce to meet rising demand. By joining IPS, you'll learn from industry experts and discover your potential while being part of a team committed to our shared values: Safety, Integrity, Teamwork, Accountability, Customer Focus, and Entrepreneurial Spirit.  Key Responsibilities and Expectations: The Helpdesk Technician will be responsible for installation/configuration, operation, and maintenance of systems hardware and software. Support will be provided in person at the main office, and using remote connections, email, and phone for remote sites. 
  • Network administration of the WAN, LAN, and Wi-Fi in coordination with our Infrastructure Administrator to include but not limited to updates, backups, installation of new devices and troubleshooting of existing
  • Proactive monitoring and service of all servers/desktops, applications, and services to ensure high availability
  • Assist with implementation, development and support of our Enterprise Resource Planning (ERP) System and any third-party applications (i.e. Avalara, Vantiv)
  • Collect and analyze business requirements and work with team to provide solutions
  • Troubleshoot, diagnose and resolve issues for locations across the United States and Canada
 Qualifications and Competencies: 
  • Bachelor’s degree in a computer related field preferred – i.e. Computer Science, Management Information Systems, Computer Information Systems
  • Structured Query Language (SQL) preferred
  • Working knowledge of Enterprise Resource Planning (ERP) Systems
  • Experience in the setup/use of computers in a professional setting as well as the Office 365™ (Outlook, Excel, Word, etc.); Microsoft Teams experience
  • Must be an individual who has self-confidence and will work well in a team-oriented environment as well as independently
  • Must be organized and able to manage time effectively
  • Must be comfortable interacting with others in person and on the telephone
 Benefits:  
  • Paid Time Off (PTO)
  • 401k Employer Match
  • Bonus Incentives 
  • Tuition Reimbursement Program 
  • Medical, Dental and Vision plans
  • Employee Assistance Program (EAP) 
  • And more
 IPS is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or veteran status. Any offer of employment is contingent upon the successful completion of a background investigation. As a federal contractor, our company is committed to maintaining a safe and drug-free workplace. Candidates for this position are required to complete a pre-employment drug screen successfully. The drug screening process will include testing for substances that may impair one's ability to perform the job safely and effectively.

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