Director of Member Experience

3 days ago

Tampa, United States Concert Golf Partners Full time $60,000
About the job in Tampa, FL

As the Director of Member Experience, you will be responsible for developing, implementing, and promoting programs and events for members of all ages at the Club. The Director of Member Experience will focus on Youth Activities. The Director of Member Experience will oversee all programming and events for children, including leading summer camps. The role includes planning events for all ages in advance so other departments can execute them effectively, while also developing and delivering creative, innovative activities that align with the Club’s mission, ensuring all events are engaging, enjoyable, and inclusive for all age groups. 

Key Responsibilities:
  • Program & Event Development: Create, implement, and promote a variety of programs and events for members of all ages. Focus on providing engaging educational and recreational activities, with special attention to youth programming.
  • Innovative Programming: Lead the development and execution of creative, innovative activities that align with the Club’s mission, ensuring events are engaging, enjoyable, and inclusive for all age groups.
  • Team Leadership & Supervision: Hire, train, and manage a team of youth staff. Provide guidance, mentorship, and support to ensure exceptional service and smooth event operations.
  • Staff Coverage: Be responsible for ensuring adequate coverage for youth programs in the event of staff call-outs.
  • Budget Management: Develop, manage, and monitor the budget for the lifestyle department. Ensure all programs and events are cost-effective while maintaining a high level of quality and member satisfaction.
  • Safety & Compliance: Ensure all activities adhere to safety protocols and regulatory requirements. Conduct regular assessments to maintain safe environments for all participants, particularly for youth programming.
  • Cross-Department Collaboration: Work closely with department heads (Food & Beverage, Golf, Tennis, Aquatics) to integrate their services into lifestyle programming. Collaborate to create seamless, coordinated events that enhance the overall member experience.
  • Event Promotion & Communication: Effectively communicate with members and guests to promote upcoming events and activities. Collaborate with the marketing team to create promotional materials and strategies to maximize event participation.
  • Program Evaluation: Continuously assess the effectiveness of programs and events through member feedback and performance metrics. Make adjustments as needed to improve programming and ensure overall member satisfaction.
  • Administrative Support: Manage administrative tasks related to scheduling, registrations, event coordination, and reporting. Track program attendance, performance, and budget expenditures.
  • Additional Duties: Perform other duties as assigned to support the success of lifestyle programming and the overall operation of the Club.

EDUCATION/EXPERIENCE/SKILLS:
  • Bachelor’s Degree in education, recreation, or sports management preferred.
  • Minimum of four (4) years related work experience in child care, and/or events/lifestyle setting.
  • Must possess CPR and First Aid certification.
  • Experience in educational program development and implementation.
  • Must have knowledge of age-appropriate activities and enjoy working with all age groups.
  • Proficient in Outlook, internet applications, and knowledge of MS Word, Excel, and PowerPoint applications.
  • Ability to establish and maintain effective relationships with members, guests, clients, and employees.
  • Knowledge of and ability to perform required role in emergency situations.
  • Strong organizational skills are required.
  • Must work in a safe, prudent, and organized manner.
  • Must possess excellent communication skills including strong verbal, written, and positive interpersonal skills.
  • Ability to interact effectively with members, guests, and staff of diverse backgrounds, cultures, and education levels.
  • Demonstrated results-oriented and capable of working with minimal direction.
  • Excellent team player with the ability to work hands-on in a fast-paced environment.

PHYSICAL AND MENTAL DEMANDS:
  • Requires the ability to safely lift items up to 30 pounds.
  • Continuous walking and standing.
  • Frequent lifting, bending, stooping, pulling, and repetitive actions.
  • Be physically able to reach, bend, and stoop.
  • Be able to work in a standing position for long periods of time.
  • Must be able to convey information and ideas clearly.
  • Must be able to evaluate and select among alternative courses of action quickly and accurately.
  • Must maintain composure and objectivity under pressure.
  • Must be effective in listening to, understanding, and clarifying the concerns and issues raised by members, guests, and team members.
  • Ability to project voice and get the attention and cooperation of youngsters.

TYPICAL WORKING CONDITIONS:Work is performed in an indoor/outdoor setting, busy and noisy environment. Some varied weather conditions are expected with exposure to heat/humidity, or cool/cold weather. Varying schedule to include evenings, holidays, and extended hours as business dictates.

  • Member Experience Manager

    1 week ago

    Tampa, United States ClubCorp Full time

    Job DescriptionReady to join a dynamic company in the hospitality and service industry where people help drive the success of the business? Since its inception in 1957, Invited has operated with the central purpose of building relationships and enriching the lives of our members, guests and more than 17,000 employees. We are the largest owner and operator of...

  • Member Experience Manager

    2 weeks ago

    Tampa, United States Clubcorp Usa Incorporated Full time

    Job Description Ready to join a dynamic company in the hospitality and service industry where people help drive the success of the business? Since its inception in 1957, Invited has operated with the central purpose of building relationships and enriching the lives of our members, guests and more than 17,000 employees. We are the largest owner and operator...

  • Nurse Practitioner

    1 month ago

    Tampa, United States Medical Director Services PC Full time

    Medical Director Services PC - Nurse Practitioner / Physician Assistant Medical Director Services PC is seeking an experienced Nurse Practitioner / Physician Assistant for a skilled nursing facility in Tampa, FL. NEW GRADS WELCOME!! WE OFFER EXTENSIVE TRAINING!! DUTIES: Assuring delivery of quality care services to all patients in a respectful and...

  • Director of Student Affairs

    3 weeks ago

    Tampa, Florida, United States University of Tampa Full time

    Job SummaryWe are seeking an experienced Assistant Director, Student Support Services to lead our student support services department at the University of Tampa. In this role, you will be responsible for overseeing the daily operations of the department, developing and implementing programs to promote student success, and working closely with faculty and...

  • Medical Director Cardiologist Opportunity in Tampa

    3 weeks ago

    Tampa, Florida, United States ChenMed Family of Companies Full time

    Job OverviewWe are seeking a highly skilled and experienced Medical Director Cardiologist to join our team at ChenMed Family of Companies in Tampa. As a key member of our clinical operations team, you will play a critical role in providing direct patient care and assessments, primarily in the ambulatory healthcare center setting.About the RoleThis is an...

  • Director of Enrollment and Community Relations

    3 weeks ago

    Tampa, Florida, United States Primrose School of Cross Creek Full time

    Director of Enrollment and Community RelationsWe are seeking a highly motivated and organized individual to join our Leadership Team as Director of Enrollment and Community Relations at Primrose School of Cross Creek.About the RoleThis is a key position responsible for ensuring adherence to our mission of providing exceptional early childhood education and...

  • Sales Director

    3 weeks ago

    Tampa, Florida, United States Impact Floors of Texas Full time

    Job OverviewWe are seeking a highly experienced and skilled Sales Director to join our team at Impact Floors of Texas.Key Responsibilities:Develop and execute sales strategies to drive revenue growth within the market.Establish clear goals and targets for the sales team, as well as programs to motivate them.Maintain strong customer relationships and account...

  • Member Experience Advocate Call Center

    3 weeks ago

    Tampa, United States GTE Financial Full time

    Come join our GTE Financial team!We are looking for an individual who is a problem solver that is customer-focused for a Member Experience Advocate I. The Member Care Team is an empowered group of employees actively engaged in their growth and development, their department, their organization, and their community. The team takes ownership and accountability...

  • Member Experience Advocate Call Center

    1 week ago

    Tampa, United States GTE Financial Full time

    Come join our GTE Financial team!We are looking for an individual who is a problem solver that is customer-focused for a Member Experience Advocate I. The Member Care Team is an empowered group of employees actively engaged in their growth and development, their department, their organization, and their community. The team takes ownership and accountability...

  • Director of Programs

    2 weeks ago

    Tampa, FL, United States EPIP Full time

    Director of Programs & Member Engagement (FPN2) Posted on October 06, 2017 Florida Philanthropic Network understands the complexities of grantmaking in Florida’s unique and varied communities. Our FPN connects more than 700 Florida foundation leaders and grantmaking professionals, funder-focused programming, resources and research from the field....

  • Membership Experience Associate

    3 weeks ago

    Tampa, Florida, United States Tampa Metropolitan Area YMCA Full time

    The Tampa Metropolitan Area YMCA seeks a skilled Membership Experience Associate to drive member satisfaction and retention. In this key role, you will be responsible for enhancing the overall member experience, fostering relationships, and ensuring seamless interactions between members, staff, and programs.Key Responsibilities:The Membership Experience...

  • Membership Experience Specialist

    3 weeks ago

    Tampa, Florida, United States Tampa Metropolitan Area YMCA Full time

    Job OverviewThe Tampa Metropolitan Area YMCA is seeking a highly motivated and customer-focused individual to serve as a Membership Experience Specialist. This role will be responsible for creating exceptional member experiences, driving membership growth, and promoting a positive and inclusive environment within the Y.**Estimated Salary:** $45,000 - $55,000...

  • Campus Operations Director

    3 weeks ago

    Tampa, Florida, United States Chartwells Higher Education Full time

    Company OverviewAt Chartwells Higher Education, we're revolutionizing the on-campus dining experience. With over 300 college and university locations across the country, we're investing in cutting-edge social spaces that foster meaningful relationships and interactions.We're a team of food-forward difference makers driven by our passion to feed hungry minds...

  • Executive Director's Forum

    3 weeks ago

    Tampa, United States Florida Association of Housing and Redevelopment Officials Full time

    Save the Date 2025 Executive Directors Forum We are busy planning the 2025 Executive Directors forum so stay tune for more details. For now mark your calendar for the dates and location. February 25-26, 2025 Hammock Beach Golf Resort & Spa 200 Ocean Drive Palm Coast, FL 32137 PHOTO/VIDEO DISCLAIMER: By registering for the 2025 FAHRO Executive Directors...

  • Executive Director's Forum

    3 weeks ago

    Tampa, United States Florida Association of Housing and Redevelopment Officials Full time

    Save the Date 2025 Executive Directors Forum We are busy planning the 2025 Executive Directors forum so stay tune for more details. For now mark your calendar for the dates and location. February 25-26, 2025 Hammock Beach Golf Resort & Spa 200 Ocean Drive Palm Coast, FL 32137 PHOTO/VIDEO DISCLAIMER: By registering for the 2025 FAHRO Executive Directors...

  • Director of Accounting Strategy

    5 days ago

    Tampa, Florida, United States Centri Business Consulting Full time

    Director of Accounting StrategyCentri Business Consulting is seeking a highly skilled Director of Accounting Strategy to join our team. As a key member of our financial services division, you will be responsible for developing and implementing accounting strategies that drive business growth and profitability.The ideal candidate will have a strong background...

  • Assistant Director, Student Support Services

    2 weeks ago

    Tampa, United States University of Tampa Full time

    Director, Support, Assistant, Student, Service, Technology, Education Learn More

  • Restaurant Operations Director

    3 weeks ago

    Tampa, Florida, United States Three Oaks Hospitality Full time

    Job Title: Restaurant Operations DirectorWe are seeking a highly motivated and experienced individual to fill the role of Restaurant Operations Director. As a key member of our leadership team, you will be responsible for overseeing the daily operations of our restaurant, ensuring exceptional customer service, and driving business growth.About Three Oaks...

  • Member Advisor II

    2 weeks ago

    Tampa, United States Tampa Metropolitan Area YMCA Full time

    Working in a team-oriented, high-volume, fast-paced, member-centric environment, the Member Advisor II is the first impression and sets the stage for an exceptional member and guest experience. While demonstrating a welcoming, genuine, hopeful, nurturing and determined approach, the advisor greets all members and guests, ensures proper check-in procedures...

  • Member Advisor II

    3 weeks ago

    Tampa, United States Tampa Metropolitan Area YMCA Full time

    Working in a team-oriented, high-volume, fast-paced, member-centric environment, the Member Advisor II is the first impression and sets the stage for an exceptional member and guest experience. While demonstrating a welcoming, genuine, hopeful, nurturing and determined approach, the advisor greets all members and guests, ensures proper check-in procedures...