Hotel Operations Manager

1 week ago

Asheville, United States Gecko Hospitality Full time $45,000 - $50,000
Lodging Connoisseur - Operations Manager - Boutique Motel
Location: Asheville, NC (near downtown)
For those seeking a diversion from the mainstream, retreat to the beautifully renovated boutique Motel.  Tucked into the shadow of the demure Mountainside, this distinctive property has a rich legacy of being independently owned in Asheville for over 50 years. Our beautiful boutique motel is situated near downtown Asheville, NC, offering guests a unique and personalized experience. We pride ourselves on delivering exceptional service, maintaining a welcoming atmosphere, and creating memorable stays for our guests. As we continue to grow, we are seeking a dedicated Lodging Connoisseur to lead our team and ensure our motel remains a top choice for travelers.
Responsibilities:
  • Manages all Front Desk, Housekeeping, and Maintenance Staff and Functions including but not limited to hiring, training and development, performance evaluations, and terminations.
  • Maintains and oversees the company's goals for all guest-room and hotel facility quality assurance and guest service reviews.
  • Maintains all Hotel and Company standard operating procedures for all departments and assists in developing/refining systems as needed.
  • Assists the Owner in the development of the hotel's annual budget. Reviews and acts to perform against the plan.
  • Maintains cost control systems for staffing, food, and hotel supply inventory.
  • Maintains breakfast service standards.
  • Maintains company's customer service standards.
  • Contributes to the profitability and guest satisfaction perception of all hotel departments.
  • Enforces all hotel and company policies and procedures.
  • Ensures quality services are rendered to meet guest needs and enhance guest relations.
  • Engage in routine (minimum weekly) owner communication/conference calls.
  • Schedules staff according to labor standards and forecasted occupancy.
  • Maintains productivity and labor cost goals.
  • Prepares daily assignment sheets/work for all housekeepers, front desk staff, and maintenance staff and instructs and supervises them accordingly.
  • Orders and receives supplies so as to maintain adequate inventory levels of all dry goods, perishable foods, beer, wine, and hotel supplies.
  • Conducts monthly department meetings.
  • Completes projects as determined by upper management/owners.
  • Other duties as assigned, of which the employee is capable of performing.
  • Fill in as needed (staff call-outs) or during unforeseen labor shortages.
  • Acts as lead manager on duty at all times and is able to instruct and handle all property-related tasks without supervision.

Benefits:
  • 2 weeks paid vacation after 6 months of service.
  • 3 weeks paid vacation after 3 years of service.
  • $2500 flexible spending account per year in lieu of health benefits.
  • $200 monthly gas allowance.
  • $150 monthly meal allowance.
  • Flexible Schedule - based on high-demand peak times.

Requirements:
  • Bachelor's degree in Hospitality Management or a related field, or equivalent experience.
  • A minimum of 3 years of management experience in the hospitality industry.
  • Demonstrated ability to lead and motivate a diverse team of employees.
  • Excellent interpersonal and communication skills, both verbal and written.
  • Proficiency in Microsoft Office Suite and property management software.
  • Flexibility to work varying schedules, including weekends and holidays as needed.
  • A passion for providing exceptional guest experiences and a commitment to continuous improvement.

If you are a dedicated, results-driven professional with a passion for hospitality, we invite you to apply for the position at our boutique motel. Join us in our mission to create unforgettable guest experiences and contribute to the vibrant Asheville community.

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