Inn Front Desk Supervisor

2 weeks ago

Asheville, United States The Biltmore Company Full time

** Inn Front Desk Supervisor - Full Time**

**Job Category****:** Lodging **Requisition Number****:** INNFR007982 Showing 1 location **Job Details**

**Description**

The starting pay range for this position begins at $19.06/hour and is based on the level of qualifications and relevant experience above the minimum requirements. Full Time: a position averaging 35+ hours per week.

The Front Desk Supervisor will provide leadership for agents and lobby staff and requires an individual interested in providing world class customer service and professionalism. Supervisors will motivate, coach and develop associates using a consistent, approachable demeanor; handle escalated guest service recovery issues; and will provide general administrative assistance and support to staff and leadership. In addition, Supervisors will coordinate scheduling and breaks and perform opening/closing duties, and provide general assistance and support for leadership, the department, and the company.

**Essential Job Duties**

1. Conduct pre-shift meetings with agents and PBX operators; oversee meal breaks.

2. Accommodate room changes expediently and communicate with housekeeping.

3. Review and oversee front desk agent task and checklists daily.

4. Handle check-ins/check outs and other ticketing/reservations requests in a timely, professional manner.

5. Input information into property management system and maintain guest records accurately and precisely, paying close attention to details and comments; combine reservations as needed.

6. Process all messages/faxes for guests; file with proper registration and log procedures.

7. Operate the time lox key and estate ticketing systems as needed.

8. Pre-key groups that are hard blocked and non-moveable.

9. Monitor guest registration cards and bucket check with in-house lists.

10. Handles escalated guest service inquiries/issues.

**Requirements**

1. High school diploma required. Additional education, training and/or certification(s) preferred.

2. At least two (2) years of related hospitality experience, including some hotel front desk experience. Equivalent combination of education/experience may be considered. Ideal candidate will have worked in upscale hotel/resort/attraction setting.

3. Demonstrated commitment to delivering world class internal/external guest service, and proven leadership skills; must be able to motivate staff/team.

4. Outstanding interpersonal and written/verbal communication skills; must be able to interact professionally with a wide variety of guests. Second language a plus.

5. Proficiency with Word, Excel, and Outlook; can quickly learn Biltmore's systems, products, and procedures, and has general knowledge of Asheville/WNC.

6. Proactive and exercises good judgment; can creatively problem solve/troubleshoot; must be able to handle variety of guest service situations consistent with standards.

7. Excellent organizational skills; can prioritize and multi-task, and adapt as needed.

**Physical Requirements** :

1. Incumbent will be on their feet for extended periods of time.

2. Incumbent should be able to lift the maximum of 35-50 lbs occasionally.

3. Incumbent must be able to communicate clearly.

4. Must be at least 18 years old and have a valid NC Driver's license.

**Additional Responsibilities:**

1. General assistance and support for leadership, the department, and company.

2. Maintain complete knowledge at all times of:

A. Scheduled daily activities

B. All estate activities, especially at Antler Hill Village/Biltmore House

C. All hotel services/hours of operation

D. All hotel policies and procedures

E. Current groups and VIPs arriving and their billing procedures

F. Daily group functions

G. Daily house count and expected arrivals

H. Features and services provided by the hotel and estate

I. Pre-block VIPs, repeat guests, and special occasion rooms

J. All room rates and special packages

3. Maintain a house bank in accordance with established cash handling procedures.

4. Maintain guest confidentiality.

**Qualifications**

**Skills**

**Behaviors**

**:**

**Motivations**

**:**

**Education**

**Experience**

**Licenses & Certifications**

  • Inn Front Desk Supervisor

    2 weeks ago

    Asheville, United States CareerBuilder Full time

    ** Inn Front Desk Supervisor - Full Time** **Job Category****:** Lodging **Requisition Number****:** INNFR007982 Showing 1 location **Job Details** **Description** The starting pay range for this position begins at $19.06/hour and is based on the level of qualifications and relevant experience above the minimum requirements. Full Time: a position averaging...

  • Front Desk

    3 days ago

    Asheville, United States Arch Amenities Group Full time

    Job DescriptionArch Amenities Group, the world's leading spa, fitness and leisure firm, is seeking a Front Desk Associate to work at the Inn On The Biltmore Estate. The Spa is located on the third floor of the Inn on the esteemed Biltmore Estate. The Front Desk Associate is responsible for greeting guests and members and must be well versed in the facility...

  • Front Desk Rep

    2 weeks ago

    Asheville, United States Red Roof Full time

    ** Front Desk Rep - Full-Time** **Job Category****:** Inns - Hourly **Requisition Number****:** FRONT002873 Showing 1 location **Job Details** **Description** * Someone to help our guests! Show off your city and be the tour guide for the guests send them to your local favorites. * Make an impact on your guests by making each experience unique and tailored to...

  • Weekend Front Desk Associate

    3 days ago

    Asheville, United States Gold's Gym International, Inc. Full time

    Enthusiastically greets each members and guests promptly using the proper greeting for time of day to create a friendly positive entrance and departure to and from the gym. - Provides security and control to the front door and retail area of the faci Operations Supervisor, Front Desk Associate, Front Desk, Associate, Weekend, Restaurant

  • Front Desk Rep

    2 weeks ago

    Asheville, United States Red Roof Full time

    ** Front Desk Rep - Full-Time, Second Shift** **Job Category****:** Inns - Hourly **Requisition Number****:** FRONT002714 Showing 1 location **Job Details** **Description** * Someone to help our guests! Show off your city and be the tour guide for the guests send them to your local favorites. * Make an impact on your guests by making each experience unique...

  • Early Morning Front Desk Associate

    3 days ago

    Asheville, United States Gold's Gym International, Inc. Full time

    Enthusiastically greets each members and guests promptly using the proper greeting for time of day to create a friendly positive entrance and departure to and from the gym. - Provides security and control to the front door and retail area of the faci Operations Supervisor, Front Desk Associate, Associate, Front Desk, Restaurant, Hotel

  • Front Desk Agent 390

    7 days ago

    Asheville, United States Intellis Full time

    Front Desk Agent Job Details Job Location 390 - Cambria Hotel - Asheville, NC Description **POSITION SUMMARY: The Front Desk Agent at the Cambria Hotel Downtown Asheville are responsible for the guest registration process and communication of hotel services and promotions.** **ESSENTIAL DUTIES AND RESPONSIBILITIES include, but are not limited to, the...

  • WEEKEND FRONT DESK ASSOCIATE

    2 days ago

    Asheville, NC 28814, USA, United States Gold's Gym International, Inc. Full time

    Enthusiastically greets each members and guests promptly using the proper greeting for time of day to create a friendly positive entrance and departure to and from the gym. - Provides security and control to the front door and retail area of the faci Operations Supervisor, Front Desk Associate, Front Desk, Associate, Weekend, Restaurant

  • Front Desk Agent

    3 days ago

    Asheville, United States Omni Hotels & Resorts Full time

    Eligible for Upsell Incentive - - Front Desk Agents are responsible for providing a five-star welcome and departure experience to each guest, as well as, serving as ambassadors throughout the guest's stay. Front Desk Agents make the first impression Front Desk, Agent, Omni, Hotel

  • Front Desk Full Time

    3 days ago

    Asheville, United States Earth Fare Full time

    Responsible for providing exceptional customer service to patients and medical facility. The main duty of this position is checking in / out patients, in-coming calls, collection of payments, and scheduling. Essential Duties and Responsibilities: Inc Front Desk, Customer Service, Skills, Grocery, Business Services, Patient

  • Front Desk Agent

    3 weeks ago

    Asheville, United States IR Management LLC Full time

    Job DescriptionJob DescriptionDescription:AT INDIGO ROAD...Our goal is to be the best job you'll ever have in the hospitality industry. No joke, it’s what we truly aim for. We believe that by taking care of you, you'll best take care of our guests. It's working. In addition to generous benefits and job openings across 30+ locations, we have...

  • Front Desk Agent

    2 weeks ago

    Asheville, United States The Indigo Road Hospitality Group Full time

    AT INDIGO ROAD... Our goal is to be the best job you'll ever have in the hospitality industry. No joke, it's what we truly aim for. We believe that by taking care of you, you'll best take care of our guests. It's working. In addition to generous benefits and job openings across 30+ locations, we have internal growth opportunities for everyone who wants it....

  • Front Desk Agent

    2 days ago

    Asheville, United States Omni Hotels Full time

    Omni Hotels - JobID: 108879 [Guest Service / Concierge] As a Front Desk Agent at Omni Hotels, you'll: Check guests in and out; Ensure proper credit is received, special requests are noted and fulfilled and accurate information is established; Promote and sell special hotel programs; Be knowledgeable of ongoing discounts, packages and promotions; Interact...

  • Guest Service Associate Hotel Front Desk

    7 days ago

    Asheville, United States The Radical Full time

    Description We're looking for a positive and professional hotel front desk agent to deliver an exceptional experience to every guest at our hotel. You'll welcome guests, manage their information, distribute their keys and room assignments, and answer any general inquiries to ensure they have an excellent stay with us. The ideal candidate has brilliant...

  • FRONT DESK FULL TIME

    4 days ago

    Asheville, NC 28814, USA, United States Earth Fare, Inc. Full time

    Responsible for providing exceptional customer service to patients and medical facility. The main duty of this position is checking in / out patients, in-coming calls, collection of payments, and scheduling. Essential Duties and Responsibilities: Inc Front Desk, Customer Service, Skills, Grocery, Business Services, Patient

  • Inn Room Service Coordinator

    3 days ago

    Asheville, United States Biltmore Company Full time

    Job DescriptionRoom Service Coordinators courteously and efficiently answer Room Service phones, take and input guests' orders; ensure receipt of orders by Servers and settle checks in the P.O.S. system according to Inn specifications; and process payment of all checks in accordance with Accounting requirements and maintain accountability for all financial...

  • Medical Office Front Desk Registration/Reception

    2 weeks ago

    Asheville, United States ASHEVILLE MEDICINE & PEDIATRIC Full time

    Job DescriptionJob DescriptionPerform a variety of front desk activities to assist practice to provide quality care, answering phones with the ability to access patient needs in a quick manner, making and confirming appointments and ensure all forms are completed by patient and ready for visits. Performs pre-visit planning to predict needs of patients before...

  • Inn AM Dining Room Server

    8 hours ago

    Asheville, United States The Biltmore Company Full time

    ** Inn AM Dining Room Server - Flex** **Job Category****:** Lodging Food Beverage **Requisition Number****:** INNAM07053 Showing 1 location **Job Details** **Description** Flex Status: A position working an average of 20-29 hours per week (between 1000 - 1559 hours/year). The Server is responsible for coordinating entire table service for guests and...

  • Housekeeper - Part-Time

    3 weeks ago

    Asheville, United States Red Roof Full time

    ** Housekeeper - Part-Time - Apply today!!** **Job Category****:** Inns - Hourly **Requisition Number****:** HOUSE02083 Showing 1 location **Job Details** **Description** Being one of our Housekeepers allows you work independently while still making our guests experiences incredible. The objective of cleaning isnt just to clean, but to create an environment...

  • Housekeeper - Part-Time

    3 days ago

    Asheville, United States Red Roof Full time

    ** Housekeeper - Part-Time - Apply today!!** **Job Category****:** Inns - Hourly **Requisition Number****:** HOUSE02083 Showing 1 location **Job Details** **Description** Being one of our Housekeepers allows you work independently while still making our guests experiences incredible. The objective of cleaning isnt just to clean, but to create an environment...