Housekeeping Supervisor

2 months ago


Anchorage, United States Hilton Garden Inn Anchorage Full time
Responsibilities:
  • Supervise, schedule, and train Housekeeping staff emphasizing guest relations skills.
  • Establish and ensure compliance with Standard Operating Procedures, and departmental policies and liaison with other managers as appropriate.
  • Respond to guest requests, inquiries, and complaints with accurate information and with a positive attitude to ensure guest satisfaction.
  • Supervise the appropriate selection of rooms, based on guest needs, and instructions as per the Director of Housekeeping.
  • Maintain Housekeeping supplies.
  • Conducts property inspections at the start of each shift, beginning with the main lobby, guest corridors and elevator landings, and public space.
  • Provide constant and consistent communications with other Housekeeping staff and other departments as needed.
  • Ability to work well under pressure patiently and tactfully and diplomacy to effectively resolve guest complaints.
  • Answer/dispatch calls as received within the Housekeeping office.
  • Delegate requests, either from guests or other employees.
  • Contact other departments directly for urgent repairs.
  • Prepare all daily work assignment sheets for room attendants.
  • Coordinates and monitors Room Attendants, Public Area, and Inspectress.
  • Updates Inspectress and Room Attendants assignment sheets.
  • May require assistance with assigning and distributing uniforms to employees.
  • Perform daily key and cell phone control and inventory of all keys and cell phones signed to the Housekeeping department upon arrival and departure of shifts.
  • Assist in another area of the department as needed.
  • Other duties as assigned.

Benefits:
  • 401(k)
  • Dental Insurance
  • Employee discount
  • Flexible schedule
  • Flexible spending account
  • Health insurance
  • Life insurance
  • Paid time off
  • Vision insurance

Schedule:
  • 8-hour shift
  • Day shift
  • Holidays
  • Monday to Friday
  • Night shift
  • Weekend availability

Ability to commute/relocate:
  • Anchorage, AK 99503: Reliably commute or plan to relocate before starting work (Required)

Experience:
  • Cleaning: 1 year (Preferred)

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