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Lead Physical Security Technician

3 months ago

Tampa, United States Parallel Full time $64,464 - $77,316
Everyone is welcome here. Each of us is unique, and that’s what makes us amazing. We believe in inclusiveness and celebrating each person’s individuality, because there’s power in bringing people with different points of view and life experiences together. That’s why we provide equal employment opportunities (EEO). All applicants are considered regardless of race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, or sexual orientation.So, bring yourself and your best ideas; when we feel safe and comfortable being ourselves, there’s no limit to what we can achieve.

IN A NUTSHELL…

The Physical Security Lead Technician will work as a part of a team configuring, maintaining and troubleshooting of enterprise level security system access control, video systems, and servers. The Technician must be able to independently install, program, troubleshoot and perform maintenance on electronic devices, power supplies and all security and network components. They will collaborate with the Team to schedule and dispatch to customer sites for install, break/fix requests, preventative maintenance as well as small move, add, and change work. Responsible for documentation & reporting of findings & solutions for each service job performed.

In addition, the Technician must be able to learn the company’s device monitoring/management methodologies. They must have excellent communication skills, both verbal and written, and be able to work closely with subcontractors and customers. This position requires a valid driver’s license and passing pre-employment drug and background checks.

Parallel is one of the largest multi-state cannabis companies in the world, owning and operating in three markets; Florida (Surterra Wellness), Massachusetts (NETA) and Texas (Goodblend). If you enjoy companies that are growing, moving fast, and constantly challenging themselves to achieve more, then Parallel is for you. We work hard, lean on each other, and are passionate about a pretty ambitious vision … pioneering a new paradigm of what well-being can be for all people, everywhere. For more information, visit www.liveparallel.com.

WHAT YOU WILL BE DOING:
  • Serving as technician for various security technology systems to include programming support for core functions and programming modifications for system performance improvement.
  • Supporting infrastructure incidents at locations utilizing the security systems.
  • Providing technical liaison assistance with Information Technology professionals and technology system vendors for server maintenance and proper integration of security systems with overall company IT infrastructure.
  • Manage physical security system support to meet service level agreements.
  • Providing technical support to sites to resolve day-to-day issues related to security technology systems.
  • Analyze physical security system performance and recommend improvements.
  • Resolve complex system issues for physical security systems and networks.
  • Troubleshoot system performance issues and implement corrective actions.
  • Perform preventive maintenance actions including system back-ups, error log reviews, database size and integrity checks.
  • Experience with Genetec Security and Bosch Intrusion systems a plus.
  • Monitoring system performance and data integrity through the use of regular audits and providing feedback to primary users and integrators.
  • Assisting with planning and managing changes to established Security and Information Technology standards during upgrades and maintenance windows.
  • Assisting in the installation and implementation of security solutions for facilities.
  • Providing testing of new security technology system installations prior to final acceptance.
  • Supporting and overseeing new installation of security technology systems as it relates to ensuring compliance with standards, and support for local system integrators.
  • Providing training to onsite employees regarding security systems as needed.
  • Assists in creating, managing, and granting permissions for access control badges and the process for all Parallel employees including printing, data collection, and information logging.
  • Perform all duties with minimal direct supervision.
  • Traveling up to 30% of time to Parallel facilities in all markets if necessary to replace and repair security equipment.
  • Understanding of Networking and low voltage fundamentals.
  • Thoroughly complete all necessary paperwork relating to job tickets.
  • Maintain the condition and cleanliness of any company vehicle used.
  • May temporarily serve and handle manager role and duties in the absence of the Physical Security. Manager and when directed by the IT Director..
  • Performing other duties as assigned.

EXPERIENCE AND SKILLS YOU’LL BRING:
  • Bachelor’s degree and/or 3-5+ years of experience in a similar role.
  • Minimum of 1 year of supervisory experience.
  • Excellent verbal and written communication skills.
  • Superb detail-orientation and organizational skills with a keen ability to understand network evaluation criteria and be exact in assessments.
  • Prior process documentation and project management skills.
  • Ability to effectively interact with internal and external stakeholders at all levels.
  • Age 21 or over.
  • High School Diploma or equivalent.
  • Valid Government-Issued Photo ID.

PHYSICAL REQUIREMENTS:
  • While performing the duties of this job, the employee is regularly required to stand, climb, walk, sit, push, pull, squat, crawl, and stoop.
  • The employee is regularly required to use hands to finger, handle, feel objects, and type on keyboard; reach with hands and arms; talk and hear.
  • Specific vision abilities required by the job include close vision, distance vision, depth perception, and the ability to adjust focus.
  • The use of power tools will be required to effectively perform this position. The employee must occasionally lift and/or move up to 50 pounds.

YOU WILL BE SUCCESSFUL IF YOU…
  • Are self-motivated; micro-managing isn’t fun for anyone.
  • Roll your sleeves up and do the work; strategy is important, but so is getting stuff done.
  • Can work fast and be flexible; our industry is always changing.
  • Play nice with others; we collaborate with each other a lot.
  • Think creatively; sometimes, the “traditional” solution isn’t the best one.

WHAT YOU GET:
  • Employee discount.
  • Consistent, reliable benefits; Full medical/vision/dental, 401k with possibility of a company match, access to company-sponsored well-being programs.
  • Balance and flexibility; paid time off, paid parental leave, flexible work arrangements.
  • Tuition Reimbursement Programs.
  • Pet Insurance.
  • Chance to make a difference; Employee Relief Fund, community volunteerism through our Parallel. Cares program.

PARALLEL IS UNITED BY OUR VISION, Mission, & Values:
  • Our Vision - why we exist - is to pioneer well-being and improve the quality of life for humanity through the benefits of cannabinoids.
  • Our Mission - how we will do this - is to build a leading, global well-being company through the best talent, our values, trusted and recognized brands, science and technology-based innovation, and a relentless focus on execution and continuous improvement.
  • Our Values - Integrity | Collaboration | Alignment | Intentionality | Accountability | Agility.

We are an Equal Opportunity Employer. We embrace and encourage our employees’ differences in age, color, disability, ethnicity, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socioeconomic status, veteran status, and other characteristics that make our employees unique.

About Parallel:

Parallel is one of the largest privately-held, vertically-integrated, multi-state cannabis operators in the U.S. with active operations in five high-growth cannabis markets. In each market we are known by distinct retail brand names:  - Florida: Surterra Wellness - Massachusetts: NETA  - Texas: goodblend  - Pennsylvania: goodblend  - Nevada: The Apothecary Shoppe Parallel is building a leading well-being company and are looking for the best, most diverse talent to join our team. We have a high-performance, inclusive, and employee-focused culture, that focuses just as much on how we do things as on what we do. We strive for the highest compliance to our laws and regulations, while finding the most efficient and innovation solutions that will benefit how we continue to serve our customers.