Front Desk Lead/Manager Receptionist
2 weeks ago
- Check-in animal patients.
- Answer phones.
- Gather and certify pet and owner information.
- Maintain records.
- Document client communications.
- Schedule appointments.
- Process payments.
- Perform other administrative tasks and provide support to our medical team as needed.
- Perform cleaning tasks as required.
- Lift 50 lbs., when needed.
VeterinaryLead Receptionist Requirements and Qualifications:
- High school diploma or equivalent. College or some college a plus.
- Experience in a veterinary setting. (At least one year). Volunteer experience will be considered.
- Dependable and punctual.
- Experience with Ezyvet is a plus.
- Customer service skills and experience.
- Basic math skills and computer literacy.
- Able to work at a fast pace.
- Comfortable working with animals.
- Able to manage a team of three to four staff memebers.
- Ensure the safety of clients, pets and their colleagues.
- Ensure shifts/staff covered when absences occur.
- Handle customer complaints, compliments, questions and concerns if escalated beyond staff capabilities by
phone or in person. Direct these complaints to the Practice Manager and/or Medical Director as needed. - Strong attedndance track record. Willing to come in early or stay late, as needed. (this is not often)
- Be supportive, positive, and encouraging with staff, clients and coworkers to create a professional work
environment
Grateful Heart Vet Hospital offers a competitive wage. Benefits include employer-paid health insurance- 100%, PTO, employer contribution retirement plan, veterinary care discounts, uniform benefits and paid holidays.
If you think you have what it takes to join our team, we look forward to meeting you.
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