Guest Services Coordinator
4 weeks ago
Specific Duties, but not limited to the following:
- Field incoming phone calls from customers, contractors, tenants and others and direct these to the appropriate personnel.
- Great clients, answer questions, and direct to appropriate personnel.
- Monitor and replenish office supplies as needed, and maintain a clean and organized office environment.
- Manage the radio and dispatch machine calls as requested.
- Gather applicable information and enter all marina and service inquiries into the Customer Relationship Management (CRM) system.
- Utilize CRM system to ensure tracking of all required information and documents for incoming vessels.
- Maintain and develop relationships with existing customers, target customers, and sub-contractors.
- Maintain multiple databases for various tracking purposes.
- Produce various reports with data from multiple sources, ensuring accuracy and timely distribution to relevant teams.
- Assist as needed for administrative tasks.
Qualifications and Skills:
- Ability to thrive in a fast-paced environment, managing multiple tasks and deadlines efficiently.
- Proficiency in Microsoft Office programs, including Word, Excel, and Outlook, with the ability to create and manage spreadsheets, reports, and professional documents.
- Strong organizational skills and attention to detail.
Work Environment:This role is primarily based in the service office, though some tasks will require walking the yard on a daily basis. Job Type: Full-time.
Benefits:
- 401(k).
- 401(k) matching.
- Dental insurance.
- Employee assistance program.
- Health insurance.
- Life insurance.
- Paid time off.
- Vision insurance.
Schedule:
- 8-hour shift.
- Day shift.
- Monday to Friday.
- Overtime.
About Willis Custom Yachts:
“We are committed to being the premier custom sportfish builder and full-service repair facility in the United States through innovation, technology, and exceptional leadership while providing a rewarding work environment for all team members.”
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