Director of Member Experience

5 days ago

Canton, United States Concert Golf Partners Full time $65,000
About the job in Canton, Massachusetts

As the Director of Member Experience, you will be responsible for developing, implementing, and promoting programs and events for members at the Club. Additionally, you will manage and oversee the rollout of creative and innovative educational and recreational activities while delivering exceptional experience to all age groups, focusing on Youth. You will hire, train, manage and supervise department staff; ensure delivery of services; manage and monitor department budget; ensure regulatory and safety practices are adhered to; communicate and work closely with department heads and their related teams and perform other duties as assigned.

Key Responsibilities:
  • Program & Event Development: Create, implement, and promote a variety of programs and events for members of all ages. Focus on providing engaging educational and recreational activities, with special attention to youth programming.
  • Innovative Programming: Lead the development and execution of creative, innovative activities that align with the Club’s mission, ensuring events are engaging, enjoyable, and inclusive for all age groups.
  • Team Leadership & Supervision: Hire, train, and manage a team of youth staff. Provide guidance, mentorship, and support to ensure exceptional service and smooth event operations.
  • Staff Coverage: Be responsible for ensuring adequate coverage for youth programs in the event of staff call-outs.
  • Budget Management: Develop, manage, and monitor the budget for the lifestyle department. Ensure all programs and events are cost-effective while maintaining a high level of quality and member satisfaction.
  • Safety & Compliance: Ensure all activities adhere to safety protocols and regulatory requirements. Conduct regular assessments to maintain safe environments for all participants, particularly for youth programming.
  • Cross-Department Collaboration: Work closely with department heads (Food & Beverage, Golf, Tennis, Aquatics) to integrate their services into lifestyle programming. Collaborate to create seamless, coordinated events that enhance the overall member experience.
  • Event Promotion & Communication: Effectively communicate with members and guests to promote upcoming events and activities. Collaborate with the marketing team to create promotional materials and strategies to maximize event participation.
  • Program Evaluation: Continuously assess the effectiveness of programs and events through member feedback and performance metrics. Make adjustments as needed to improve programming and ensure overall member satisfaction.
  • Administrative Support: Manage administrative tasks related to scheduling, registrations, event coordination, and reporting. Track program attendance, performance, and budget expenditures.
  • Additional Duties: Perform other duties as assigned to support the success of lifestyle programming and the overall operation of the Club.

EDUCATION/EXPERIENCE/SKILLS:
  • Bachelor’s Degree in education, recreation or sports management preferred.
  • Minimum of four (4) years related work experience in events or lifestyle setting.
  • Must possess CPR and First Aid certification.
  • Experience in educational program development and implementation.
  • Must have knowledge of age-appropriate activities and enjoy working with all age groups.
  • Proficient in Outlook, internet applications, knowledge of MS Word, Excel, and PowerPoint applications.
  • Ability to establish and maintain effective relationships with members, guests, clients, and employees.
  • Knowledge of and ability to perform required role in emergency situations.
  • Strong organizational skills required.
  • Must work in a safe, prudent, and organized manner.
  • Must possess excellent communication skills including strong verbal, written and positive interpersonal skills.
  • Ability to interact effectively with members, guests, and staff of diverse backgrounds, cultures, and education levels.
  • Demonstrated results-oriented and capable of working with minimal direction.
  • Excellent team player with ability to work hands-on in a fast-paced environment.

PHYSICAL AND MENTAL DEMANDS:
  • Requires ability to safely lift items up to 30 pounds.
  • Continuous walking and standing.
  • Frequent lifting, bending, stooping, pulling and repetitive actions.
  • Be physically able to reach, bend, and stoop.
  • Be able to work in a standing position for long periods of time.
  • Must be able to convey information and ideas clearly.
  • Must be able to evaluate and select among alternative courses of action quickly and accurately.
  • Must maintain composure and objectivity under pressure.
  • Must be effective in listening to, understanding, and clarifying the concerns and issues raised by members, guests, and team members.
  • Ability to project voice and get attention of and cooperation from youngsters.

TYPICAL WORKING CONDITIONS:Work is performed in an indoor/outdoor setting, busy and noisy environment. Some varied weather conditions are expected with exposure to heat/humidity, or cool/cold weather. Varying schedule to include evenings, holidays, and extended hours as business dictates.

  • Executive Director

    1 week ago

    Canton, United States Five Star Senior Living Full time

    Work With Purpose At Five Star Senior Living, our people are the critical link to those we serve, and it is their vitality, energy, and caring nature that allows us to fulfill our mission of enriching and inspiring the journey of life. In addition to nurturing and advancing the lives of our residents, our team members enjoy meaningful opportunities for...

  • Executive Director

    1 week ago

    Canton, United States Five Star Senior Living Full time

    Work With Purpose At Five Star Senior Living, our people are the critical link to those we serve, and it is their vitality, energy, and caring nature that allows us to fulfill our mission of enriching and inspiring the journey of life. In addition to nurturing and advancing the lives of our residents, our team members enjoy meaningful opportunities for...

  • Executive Director

    7 days ago

    Canton, United States Cameron Hall - Canton Full time

    Work With Purpose At Five Star Senior Living, our people are the critical link to those we serve, and it is their vitality, energy, and caring nature that allows us to fulfill our mission of enriching and inspiring the journey of life. In addition to nurturing and advancing the lives of our residents, our team members enjoy meaningful opportunities for...

  • Executive Director

    5 days ago

    Canton, United States Cameron Hall - Canton Full time

    Work With Purpose At Five Star Senior Living, our people are the critical link to those we serve, and it is their vitality, energy, and caring nature that allows us to fulfill our mission of enriching and inspiring the journey of life. In addition to nurturing and advancing the lives of our residents, our team members enjoy meaningful opportunities for...

  • Operations Director

    6 days ago

    Canton, Michigan, United States Domino's Pizza LLC Full time

    About Domino's Pizza LLCDomino's Pizza is a fast-paced and dynamic organization that values adaptability, self-motivation, and customer service. We are currently seeking an Operations Director who will lead our team in achieving exceptional results.Key ResponsibilitiesHiring and Training: Identify, select, and develop top talent to join our team of...

  • Director of Catering Sales

    3 months ago

    Canton, United States Blue Hill Country Club Full time $125,000 - $135,000

    Director of Catering SalesCanton, Massachusetts•Full-timeAbout the JobBlue Hill Country Club is seeking a qualified, highly motivated Director of Catering Sales!Salary range includes Base + Commission:The primary objective of this position is to help direct the Catering department to include planning, budgeting, forecasting, soliciting new business,...

  • Cashier Team Member

    2 weeks ago

    Canton, Ohio, United States Love's Travel Stops & Country Stores Full time

    About Love's Travel Stops & Country StoresLove's Travel Stops & Country Stores is a family-owned enterprise with over 60 years of experience in creating an environment where team members can thrive.We are a leading provider of travel stops and convenience stores with over 630 locations across 42 states, serving professional drivers, fleets, four-wheel...

  • Activities Director

    6 months ago

    Canton, United States Phoenix Senior Living Full time

    Description The Retreat at Canton is seeking a Activities Director (Program and Outreach Director) to join their team! The Program and Outreach Director reports directly to Executive Director. PURPOSE Activities Director The Program and Outreach Director is responsible for developing, leading and overseeing a resident centered activities and...

  • Director of Nursing

    3 weeks ago

    Canton, United States LeaderStat Full time

    Director of Nursing (DON) Skilled Nursing - Canton, OHDirector of Nursing needed for a skilled nursing facility in Canton, OH!!. The property maintains an excellent reputation in the community not only for care delivery, but also for the high level of customer service it provides to the clientele. Offering support from a tenured clinical staff, as well as a...

  • Executive Director, RN

    7 days ago

    Canton, United States Affinity Hospice Full time

    Overview: Affinity Hospice is actively looking for a branch Executive Director who is passionate about giving exceptional care to our hospice patients. We are one of the fastest growing, privately held hospice organizations in the country. We are passionate about patient and family care. We believe the care we provide truly matters. This is an excellent...

  • Director of Business Operations

    2 days ago

    Canton, Michigan, United States Domino's Pizza LLC Full time

    Job DescriptionWe are seeking a highly skilled Director of Business Operations to join our team at Domino's Pizza LLC. This is a full-time position that requires adaptability, self-motivation, and a passion for customer service.About the RoleThe successful candidate will be responsible for hiring and training new team members, implementing safety protocols...

  • Medical Director Opportunity for Hospitalist Physicians

    2 days ago

    Canton, Ohio, United States Sound Physicians Full time

    At Sound Physicians, we are seeking a skilled Medical Director to join our team of dedicated professionals. As a key member of our hospitalist practice, you will have the opportunity to lead and grow with a dynamic group of physicians and advanced practice providers.With a strong focus on patient care and satisfaction, our team is committed to delivering...

  • Server Team Member

    2 days ago

    Canton, Ohio, United States Buca di Beppo Full time

    Job OverviewAt Buca di Beppo, we're seeking a motivated Server Team Member to join our dining team. As a key member of our service staff, you will play a vital role in delivering exceptional customer experiences and ensuring the success of our restaurant.About the RoleThis is an exciting opportunity for individuals who are passionate about providing...

  • Regional Sales Director

    1 month ago

    Canton, United States Mobilelink Full time

    Job DetailsJob Location Canton, OH Job Category Sales Director Description Mobilelink is the largest National Cricket dealer, and we are still growing! If you are passionate about selling wireless, helping customers, and leading a team we are looking for you. We are seeking a strong leader for a new Senior/Regional Sales Director role. We are a dynamic,...

  • Regional Sales Director

    1 month ago

    Canton, United States Mobilelink Full time

    Job DetailsJob Location Canton, OH Job Category Sales Director Description Mobilelink is the largest National Cricket dealer, and we are still growing! If you are passionate about selling wireless, helping customers, and leading a team we are looking for you. We are seeking a strong leader for a new Senior/Regional Sales Director role. We are a dynamic,...

  • Director, Neurosciences Program

    4 months ago

    Canton, United States Northside Hospital Full time

    Overview The Director of Clinical Program for Neurosciences Services provides oversight for clinical program, collaborates with providers, and evaluates consistent level of care throughout the service and Northside Hospital system. The director of the clinical program determines focus of the clinical teams based off the most current evidenced based...

  • Wireless Infrastructure Project Director

    6 days ago

    Canton, Massachusetts, United States Timberline Communications Inc. Full time

    Job SummaryWe are seeking an experienced Wireless Infrastructure Project Director to lead large-scale projects for new site build and modifications to existing facilities.This role provides the primary interface between our company and customers, working with minimal direction and reviewed by senior management. The position is 80% office and 20% field.Key...

  • Director of Culinary Services

    6 days ago

    Canton, Ohio, United States Morrison Healthcare Full time

    At Morrison Healthcare, we are seeking an exceptional leader to join our team as a Sr. Director of Dining Services.About the RoleThis is a unique opportunity for a seasoned professional to oversee the day-to-day foodservice operations in an acute care setting. As a member of our management team, you will be responsible for managing and leading a team of...

  • Director of Nursing

    1 month ago

    Canton, United States ResCare Community Living Full time

    Our Company:ResCare Community LivingOverview:This position plans, directs, and coordinates health services for all assigned service sites. Provides oversight and direction for clinical services, and health & wellness for all clients in assigned area of responsibility. Responsible to supervise all nursing personnel, and ensure care and services are...

  • Food Service Team Member

    2 days ago

    Canton, Georgia, United States Cedarhurst Senior Living Full time

    About Cedarhurst Senior LivingCedarhurst Senior Living is a regional healthcare provider dedicated to delivering exceptional care and services to older adults. Our commitment to redefining the standard of senior living experience drives our team's passion for delivering outstanding results.Job SummaryWe are seeking an experienced Food Service Team Member -...