JFK Premium Airport Lounge Supervisor

3 months ago

Queens, United States Sodexo Full time $24 - $26
Front of House Supervisor at American Express Centurion Lounge at Charlotte-Douglas International Airport

Job Details:
  • Lounge Supervisor at American Express Centurion Lounge at JFK T4.
  • $24 - $26/hr.
  • Previous leadership experience is required.

Join and grow in our team at Sodexo / American Express.

We are now hiring for a Front of House Supervisor to work in the American Express Centurion Lounge at the JFK Terminal 4. Shift hours may range from 4 am to 11 pm. Must be available for nights, weekends, and holidays as needed. Previous leadership experience is required.

We offer the following benefits:
  • Company Paid Parking.
  • Family Meal while on Duty.
  • Health, Dental, and Vision (at 90 days).
  • 401(k) Plan.
  • Paid Time Off (PTO).
  • Free Uniform.
  • Flexible Schedule.
  • Opportunities for Growth and Development.
  • Paid Training.
  • Shoe Allowance.

Job Overview:

The Supervisor Food may work in any type of food location on client premises. This individual provides oversight at the direction of management on site to coordinate routine work activities of workers and/or service employees engaged in food operations or services at either larger complex facilities or locations in the areas of commercial, health care, schools, universities, or other establishments. This individual will provide support to management in the daily oversight of key functions and employees during the normal course of business. The general responsibilities of the position include those listed below, but Sodexo may identify other responsibilities of the position. These responsibilities may differ among accounts, depending on business necessities and client requirements.

General Responsibilities:
  • Understands and follows all policies and procedures.
  • Assists in ensuring a safe working environment throughout the facility for all employees.
  • Assists in monitoring employee productivity and provides suggestions for increased service or productivity.
  • Responsible for the oversight of day-to-day activities of subordinates and assigned responsibility for specific work or functional activities as directed by on-site management.
  • Responsible for orientation and training of employees.
  • Performs day-to-day assignments in addition to oversight duties.
  • Works with customers to ensure satisfaction in such areas as quality, service, and problem resolution.
  • Promote the development of the food service team.
  • Attends all allergy and foodborne illness in-service training.
  • Complies with all Sodexo HACCP policies and procedures.
  • Reports all accidents and injuries on time.
  • Complies with all company safety and risk management policies and procedures.
  • Participates in regular safety meetings, safety training, and hazard assessments.
  • Attends training programs (classroom and virtual) as designated.
  • May perform other duties and responsibilities as assigned.

Qualifications & Requirements:
  • Knowledge of proper and safe use of applicable custodial equipment.
  • Willingness to be open to learning and growing.
  • Appropriate maturity of judgment and behavior.
  • Maintains high standards for work areas and appearance.
  • Attends work and shows up for a scheduled shift on time with satisfactory regularity in light of Sodexo's time and attendance policy and/or client operating hours.
  • Ability to work a flexible schedule.
  • Must comply with any dress code requirements.
  • Must be able to work nights, weekends, and some holidays.

Experience/Knowledge:
  • High School diploma, GED, or equivalent experience.
  • 2 years of Supervisory experience.

Skills/Aptitude:
  • Ability to learn and use established techniques for the efficient and compliant completion of duties.
  • Ability to present self in a highly professional manner to others and understand that honesty and ethics are essential.
  • Ability to maintain a positive attitude.
  • Ability to communicate with co-workers and other departments with professionalism and respect.
  • Ability to maintain a professional relationship with all coworkers, vendor representatives, supervisors, managers, customers, and client representatives.
  • Ability to provide clear directions and respond accordingly to employees.
  • Must have basic phone and computer skills (email, texting, etc.).
  • Basic Microsoft Excel understanding (use of spreadsheets)
  • Good attention to detail.
  • Ability to work well under pressure.
  • Adequate/reasonable oral and written communication skills.
  • Ability to work well alone and in a team.
  • Ability to use all relevant electronic and communication devices.
  • Knowledge of and proficiency in all OSHA and local requirements related to all assigned work.

Physical Requirements:
  • Close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus, with or without corrective lenses.
  • Significant walking or other means of mobility.
  • Ability to work in a standing position for long periods (up to 8 hours).
  • Ability to reach, bend, stoop, push and/or pull, and frequently lift to 35 pounds and occasionally lift/move 40 pounds.

Working Conditions (may add additional conditions specific to defined work location):
  • Generally in an indoor setting; however, may participate in outside activities and events.
  • Varying schedule to include evenings, holidays, weekends, and extended hours as business dictates.
  • The noise level in the work environment is usually moderate to loud.
  • Wears protective clothing and/or Personal Protective Equipment required by the work environment or governmental regulations.
  • Will be exposed to various cleaning chemicals.

The AMEX Centurion Lounge is a luxury lounge, offering passengers premium food and beverage in an upscale environment.

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