Operations Manager

4 weeks ago

Stockbridge, United States D4C Dental Brands Full time
Dentistry for Children is seeking an Operations Manager in Stockbridge

Previous Dental Operations Management experience in a large DSO is required.

JOB SUMMARY:
The Operations Manager is responsible for meeting financial performance and revenue growth goals while managing the practice's operations and ensuring an excellent patient experience. Establishes systems and processes that result in patient satisfaction, patient retention, case acceptance, employee engagement, provider engagement, and financial performance. Responsible for practice operations systems and supporting all functioning areas, including front and back office administrative support. This support is crucial to the delivery of the Company’s mission of helping children achieve a lifetime of great oral health.

 EDUCATION/CREDENTIALS:
  • Bachelor’s Degree in Business or related field, or equivalent work experience.

JOB-RELATED EXPERIENCE:
  • Minimum 5 years of progressive leadership and functional practice management experience in a DSO.
  • Excellent communication, problem-solving, and leadership skills.
  • Coursework or on-the-job training in dentistry, business, or training.
  • Strong healthcare management/customer service management and leadership skills are a plus.
  • Experience leading a team, mentoring and coaching subordinates.

JOB-RELATED SKILLS/COMPETENCIES:
  • Ability to make good decisions within the assigned scope of authority. Exceptional critical thinking skills.
  • Ability to effectively supervise, lead, develop, and coach staff. 
  • Ability to control expenses. Strong business acumen.
  • Ability to support and effectively collaborate with other departments to achieve results.
  • Ability to plan, prioritize, and coordinate activities, services, schedules, or programs.
  • Ability to plan, assess, communicate, and develop employee performance.  

WORKING CONDITIONS/PHYSICAL DEMANDS:
  • Office Environment
 
MAJOR DUTIES AND RESPONSIBILITIES:
  • Manages office staff, and provides problem-solving, decision-making, planning, delegation, and conflict management when needed.
  • Build and maintain a positive office culture.
  • In coordination with RDO and Human Resources, select and orientate office staff.
  • Evaluate staff performance and submit performance reviews, Ensure 100% of staff complete required learning modules on time.
  • Conduct practice staff meetings regularly. 
  • Works with employees to facilitate complaints/concerns and resolve them as needed.
  • Responsible for onboarding and training for new employees.
  • Implement office policies that establish the best approaches that result in the achievement of performance goals, including patient satisfaction, access, employee engagement, provider engagement, financial performance, and successful growth.
  • Meets or exceeds annual NPS targets through implementation and sets action plans as needed.
  • Provide needed information to other departments, (i.e. Human Resources, Marketing, Finance, etc.) to support compliance with established policies.
  • Ensure that needed information and documentation is provided to support revenue cycle activities.
  • Act as an interdepartmental liaison between the practice and other departments and entities.
  • Responsible for reporting any safety-related incident in a timely fashion, including workers comp, through the appropriate tool; attends all safety-related training programs; monitors work environment for possible safety issues and ensures others are also safely performing work.
  • Stays current and complies with state and federal regulations/statutes and company policies that impact the employee's area of responsibility.
  • Monitors and ensures all certifications and/or licenses are up-to-date and valid prior to expiration dates.
  • Completes all company mandatory modules and required job-specific training in the specified time frame.

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