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Order Entry Specialist

2 months ago

Chicago, United States JMI Resource Full time $20 - $23
We are seeking a detail-oriented and highly organized Order Entry Specialist to join our team. This candidate will leverage their in-depth knowledge of products and processes to handle more complex orders, including contracts, 3rd party bill orders, and showroom/tradeshow orders. They will also identify and escalate common issues, offering suggestions for improving the order submission and entry process.

Key Responsibilities:
  • Enter new purchase orders with accuracy.
  • Process XML, EDI, SIF, and PDF orders.
  • Coordinate with the Customer Care team to ensure specialty accounts are entered correctly.
  • Enter Parts-Express orders (including cost).
  • Process high-dollar and specialized orders such as GSA/Contracts and Evolve.
  • Collaborate with the OE lead to proof orders before releasing them from hold.
  • Initiate the addendum process for changes.
  • Conduct final quality assurance checks before order release.
  • Release orders into production and revise or cancel POs before release (on hold/QA check).
  • Communicate with the Secondary Review Team regarding credit holds.
  • Coordinate with the Proforma Team for CIA/deposit issues.
  • File documents according to local guidelines.
  • Provide training and assistance to other Order Entry Representatives.
  • Complete additional duties as assigned.

Requirements:
  • Strong communication skills (email, fax, and verbal).
  • Ability to read, analyze, and interpret business periodicals, professional journals, technical procedures, or government regulations.
  • Skilled in writing reports, business correspondence, and procedure manuals.
  • Proficient in presenting information to managers, clients, and customers.
  • Strong mathematical skills for calculating discounts, commissions, and more.
  • Ability to define problems, collect data, and draw conclusions.
  • Experience with Microsoft Office programs (Excel, Word, etc.).

Education & Experience:
  • High school diploma or GED required.
  • 3–6 years of related experience or training preferred.
  • Military equivalent experience welcomed.