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Front Desk Receptionist

3 months ago

Grants Pass, United States pregnancy care center of grants pass Full time $30,057 - $31,888
Life is better when people bring their talents and gifts together to serve others. Your expertise in scheduling, customer service, and organization will equip the ministry for further and more excellent service to our community. Your smile and enthusiasm will make a difference for our patients, clients, donors, and staff. You will know you are making a difference in the lives of others, and you will know your work matters.
At Pregnancy Care Center of Grants Pass you will have:
  • 32 hours per week, Monday through Thursday schedule.
  • Competitive salary.
  • PTO.
  • Wellness benefit.
  • Work near your home.
  • Continuing training and Professional Development.
  • Family atmosphere, a strong team that supports one another.
  • Team events for employees.
  • Promotion and career growth opportunities.

Pregnancy Care Center of Grants Pass provides medical services, education, and resources that give value to human life while offering hope and restoration. Established in 1988, PCC operates as a trusted, community-funded, faith-based, non-profit accredited medical clinic in southern Oregon. Services are provided free of charge to all, regardless of age, gender, marital status, race, sexual orientation, disability, or religious belief.

If you are interested in applying, please submit both a resume and a cover letter briefly explaining why you would like to work at Pregnancy Care Center and how your experience makes you a good fit for this position.

Objective of the Position: 
  • Ensures all aspects of the front office are in compliance with the standards set forth by the organization pertaining to quality care and service.

Reports to:
  • Office Manager.

Supervises:
  • No supervisory responsibilities.

Qualifications: Applicant Must:
  • Demonstrates a personal relationship with Jesus Christ as Savior and Lord.
  • Exhibit strong commitment and dedication to the pro-life position and sexual purity.
  • Agree with and be willing to uphold the Statement of Values and policies of the center.
  • Possess excellent customer service abilities, with good interpersonal communication skills.
  • Be able to perform routine clerical duties and multi-task, with attention to detail.
  • Have a working knowledge of Microsoft Office and database software.
  • Maintain current CPR certification.
  • Maintain confidentiality of all corporate, financial, and patient/client information; comply with HIPAA guidelines

Responsibilities:Reception:
  • Responsible for scheduling patients/clients for all appointments within the organization; making reminder calls and scheduling text message reminders.
  • Answer phones, screen phone calls, and schedule staff appointments.
  • Work with leadership to continually improve service at the front desk.
  • Greet patients/clients in a timely manner; ensure all applicable paperwork is completed by patient/client.
  • Maintain PCC email account.
  • Maintain a professional, neat facility at all times including lobby, bathrooms, break room, garbage, outdoor space, etc.
  • Maintain confidentiality of all corporate, financial, and patient/client information; comply with HIPAA guidelines

General Operations:
  • Maintain and report on general office supply inventory levels; back up office manager in conducting online orders of office, medical, and other supplies as needed.
  • Assist with data entry and filing for all departments as needed.
  • Perform opening or closing duties, as necessary.
  • Attend regular and special staff meetings.
  • Data entry of Patient Satisfaction Surveys.
  • Work with Office Manager to maintain the center schedule and communicate schedules with leadership.
  • Act as the “Medical Records Coordinator” in following all policies and procedures to ensure confidentiality and proper access and handling of medical records.
  • Assist Office Manager in communicating with volunteers and sending thank you cards.
  • Back up Office Manager in compiling center-wide statistics (monthly, quarterly, annually).
  • Assist all departments in other tasks as needed.