Hotel Gift Shop Sales Associate

1 day ago


Eagle Pass, Texas, United States Kickapoo Lucky Eagle Casino Full time
Job Summary

This is a full-time position responsible for assisting customers, selling merchandise, handling cash and credit card sales accurately, keeping the shop clean and attractive, and ensuring safety and sanitation standards are maintained.

Key Responsibilities
  • Ensure compliance with applicable laws and regulations, as well as Kickapoo Lucky Eagle Casino policies and procedures.
  • Provide exceptional guest service by listening and responding to customer concerns and questions.
  • Promote sales using suggestive selling techniques.
  • Ensure the shop is kept clean and displays are attractively merchandised to promote sales.
  • Accurately handle cash, credit card, and player point transactions.
  • Train new staff to ensure standard operating procedures are communicated and adhered to.
  • May be required to assist at the front desk as needed to provide guest service.
  • Maintain a constant communication line with the gift shop manager to address shop-related problems, customer service requests, and fast-moving items.
  • Must be able to work all shifts or varying schedules to support business needs.
  • Demonstrate and promote KLECH core values and MAD skills.
  • Manage and maintain the security of confidential information entrusted to this position.
  • Attend and satisfactorily complete all required training as assigned.
  • Monitor compliance with Federal currency transaction reporting requirements, Title 31 requirements, and IRS Currency Transaction Reports and property established Anti-Money Laundering policies.
Requirements
  • Strong customer service skills.
  • Prior experience in a cash handling position.
  • 6 months of retail/sales related experience is preferred.
  • Mathematic proficiency is required to handle cash.
  • Ability to stand, walk, bend, reach, and move continuously for long periods.
  • Good communication skills.
  • Strong communication skills in English, both written and oral. Spanish or other language skills a plus.
Work Environment
  • Normal office setting and casino floor.
  • Frequent walking and standing in a smoke-filled environment and frequent contact with the general public.
  • Temperature-controlled environment with varying noise levels.
  • Extended hours and irregular shifts may be required, including nights, weekends, and holidays.
  • Must be able to perform under pressure and work long hours under stressful conditions.


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