Call Center Representative
2 weeks ago
As a CSR, you will provide world class customer service and sales support by responding to customers’ requests, courteously and professionally. The Customer Service Representative handles both inbound and outbound customer service-related calls, sets up call back services for current customer accounts, maintains current customer accounts, and documents all pertinent notes in each customer’s account.
How you will be rewarded as a Customer Service Representative
- Pay : $ 17.00 per Hour.
- Paid Time Off / 8 Paid Holidays.
- Medical, dental, vision plans available.
- Short term and long term dissability, 401k.
- Career opportunity and flexibility - opportunity to advance.
- Answering and managing inbound/outbound customer service-related calls.
- Engaging customers in conversation to qualify each call, determine customer service needs and provide information on Rocket’s products and services following call flow guidelines.
- Meeting or exceeding performance metrics and KPI's.
- Creating call back service accounts for current customers.
- Scheduling inspections and/or quality control visits for sales inspectors and technicians.
- Navigating multiple programs simultaneously, entering data in real time, placing orders, searching existing accounts, all while comfortably maintaining a friendly conversation.
- Documenting all customer calls accurately in PestPac and forwarding them to appropriate department.
- Entering lead information into PestPac accurately and scheduling appointments.
- Assisting Inside Sales team with inbound callers during high-volume peak calling hours.
- Resolving billing issues, offering resolutions, and applying credits/adjustments, when appropriate.
- High School diploma or equivalent.
- Must be 18 years or older.
- Ability to work on-site in Tampa Call Center.
- Must be able to pass a seven-year criminal background check.
- Must be able to pass company drug screen and/or substance abuse testing.
- Customer service and interpersonal skills required.
- Must have excellent written and verbal communication, with emphasis during telephone calls, follow-ups, and correspondence.
- Previous customer service and/or inside sales experience is preferred.
- Working knowledge of Microsoft Word, Excel and Outlook required.
- Reliable transportation to and from work.
- Ability to calculate basic math.
- Ability to use a multi-line telephone system, scanner, and printer.
- Ability to define problems, collect data, establish facts, and draw conclusions.
- Ability to interpret an extensive variety of information and deal with abstract and concrete variables.
Apply now and come Rocket with us
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