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Dental Front Desk Staff

3 months ago

Winchester, United States Shenandoah Smiles Pediatric Dentistry Full time $15 - $18
Main Job Tasks, Duties and Responsibilities:
  • Greet patients.
  • Register new patients according to established office protocols.
  • Assist patients to complete all necessary forms and documentation.
  • Verify and update patient information.
  • Inform patients of dental office procedures and policy.
  • Move patients through appointments as scheduled.
  • Enter all relevant patient information into data system.
  • Maintain and manage patient records in compliance with privacy and security regulations.
  • Answer and manage incoming calls.
  • Respond and comply to requests for information.
  • Schedule patient appointments.
  • Confirm upcoming appointments and recalls according to office protocol.
  • Check daily appointment schedule.
  • Fill in cancellations and no-shows.
  • Organize referrals to other specialists.
  • Collect and receipt payments from patients at time of treatment.
  • Inform patients of financial treatment plan options.
  • Prepare and mail billing statements.
  • Sort and distribute incoming and outgoing post.
  • Maintain a professional reception area.
  • Safeguard patient privacy and confidentiality.

Education and Experience:
  • General education degree or high school diploma.
  • Knowledge of dental terminology, procedures and diagnosis.
  • Knowledge of computer and relevant software applications.
  • Knowledge of general administrative and clerical procedures.
  • Working knowledge of dental insurance.

Key Competencies and Skills:
  • Communication skills.
  • Information collection and management.
  • Planning and organizing.
  • Accuracy.
  • Customer service skills.
  • Team work.
  • Initiative.
  • Adaptability.
  • Confidentiality.