Energy Efficiency Program Support Manager

2 months ago

Newark, United States Randstad Sourceright Full time $101,600 - $130,000
HYBRID***Will require 2-3x onsite on a weekly basis

Job Summary:This role is a first level leader, as a working supervisor, that can oversee up to 5 associates in the lower nomenclatures performing a broad ranges of program implementation duties:
  • Oversee the performance of vendor(s), both office and field, that have been contracted to deliver program services
  • Manage employee performance, onboarding, training, and mentorship.
  • Ensure vendor and employee compliance with safety protocols and practices
  • Lead and participate in cross-functional teams, including other RES members, Customer Care, Contracting, Procurement, Legal, Marketing, IT etc, as required to deliver program services
  • Enhance program delivery/customer experience and resolve business/customer issues
  • Develop and maintain the processes for implementing energy efficiency projects and programs in accordance with requirements for BPU approved programs
  • Provide oversight for business controls, process improvement and compliance
  • Ensure accurate invoice processing
  • Identify and implement process improvements and automate where possible
  • Monitor program Key Performance Indicators to ensure program delivery meets business plan expectations
  • Prepare and present program and project status reports to senior management
  • Assist with special projects and ad hoc requests as necessary
  • This leader must foster an inclusive work environment and respect all aspects of diversity. Must demonstrate and value differences in others' strengths, perspectives, approaches, and personal choices
  • During storm restoration efforts, may be required to perform functions outside of routine duties and on a schedule that may be different from normal operations

Job Responsibilities:
  • Oversee the vendor including contract and performance of vendor(s), both office and field, that have been contracted to deliver program services; manage employee performance; ensure safety protocols and practices are followed.
  • Lead and participate in cross-functional teams, including other RES members, Customer Care, Contracting, Procurement, Legal, Marketing, IT etc, as required to deliver program services, enhance processes, program delivery/customer experience and resolve business issues.
  • Develop and maintain program processes. Provide oversight for business controls, process improvement and compliance.  Ensure accurate invoice processing.  Identify and implement process improvements and automate where possible.
  • Monitor program Key Performance Indicators to ensure program delivery meets business plan expectations and requlatory requirements; Prepare and present program and project status reports to senior management.

Job Specific Qualifications:Required:
  • B.S. Degree in Management, Engineering, Business, Finance or other relevant field or equivalent work experience plus 7 years of experience in the space of energy efficiency programs, construction, or related fields.  In lieu of a degree, 11 years of experience in the space of energy efficiency programs, construction, or related field.
  • Experience managing vendor performance, and leading cross-functional teams; Energy Efficiency or Electric Vehicle program experience
  • Management/leadership experience working with cross-functional teams
  • Valid US driver's license
Desired:
  • Certified Energy Manager (CEM) certification
  • MBA or Advanced Degree

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