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Client Service Representative

2 months ago

West Henrietta, United States Paychex Full time $16 - $21
Under a significant level of guidance and direction, provides customer service for one Paychex product. Uses prescribed guidelines to ensure good customer relations are maintained and customer claims and complaints are resolved fairly, effectively, and in accordance with Paychex policies and procedures.

Discover Your Passion and Develop Your Expertise.This is a solution-based service environment with an emphasis on partnership and accountability. Service Professionals at Paychex are passionate about customers’ needs and wants.We offer more than jobs, we offer careers. We provide the training, development, benefits, and culture that you deserve so you can focus on reaching your fullest potential.
In this role, you will:
  • Support inbound call queue handling client calls to process payroll, enter payroll and tax information and answer questions for clients in multiple states.
  • Learn and maintain knowledge of the payroll processing system, wage and tax laws to develop a trusted relationship with our clients.
  • Provide online support, troubleshooting and handle escalations.
  • Take initiative to elevate the client experience, quickly resolve situations and focus on one call resolution.

This role is a strong fit if you have:
  • 2-5 years customer service in a fast-paced environment.
  • Ability to multi-task and handle high volume workload.

In the spirit of pay transparency, we are excited to share that the starting base pay range for this position is $16.00 - $20.81 hourly. Please keep in mind that this range is the base pay only and does not consider other components that make up the total rewards package for the position. If you are hired at Paychex, your overall compensation will be determined based on factors such as geographic location, skills, education, and/or experience which may result in total compensation outside of this range.