Patient Access Specialist

1 month ago

Butte, United States Southwest Montana Community Health Center Full time
Patient Access SpecialistFLSA Non-exempt, Full-time, Benefits-eligible $15.50/ hour and more for highly qualified candidates.

Must be able to pass a criminal background check.

Candidate review begins immediately, position open until filled.

Position Summary:
  • Under the general direction of the Patient Access Manager, the Patient Access Specialist (PAS) works in various areas of the clinic as an integral part of the clinic team. 
  • The PAS performs responsible and detailed clerical duties necessary to prepare patients for a visit and ensure smooth internal processing related to billing. 
  • The PAS will answer phone calls, check patients in and out, verify patient income and eligibility for our sliding fee;
  • Collect and post payments, and schedule appointments and reappointments when necessary. 
  • PAS greets patients, prepares medical charts, gathers third-party payment information, and collects and records payments at the time of service.
  • The PAS answers and triages incoming phone calls, as well as delivers messages to departments, clinicians, and providers. 
  • The PAS is also responsible for verifying insurance coverage, sliding-fee eligibility, and assisting with the system used for providing reminders to patients. 
  • This position may occasionally work on a weekend day with premium pay or travel to Anaconda in a company car to cover shifts during the week.

Position Requirements:Education:
  • High School diploma or equivalent required; some higher education preferred.

Experience:
  • Two years prior experience in an office or administrative role required.
  • Two years prior experience in a high-volume customer service setting required.
  • One year prior health care office experience is strongly preferred.
  • Prior experience with Epic preferred.
Physical Demands/Working Conditions:  Position is based in Butte but may require travel to Anaconda occasionally - company cars are available and as such a valid driver's license and clean driving record is required. General office/clinic conditions are pleasant; good, clean working conditions where accident and hazards are negligible.  Clear diction and acute hearing are necessary for effective communication with the staff and public. Work is scheduled and performed during clinic hours of M-F 8am-7pm and Sat-Sun 8-5.  Schedules may require weekends according to the needs of the clinic.  Differential is paid for hours worked on weekends. Work in varying degrees of temperature (heated or air conditioned). Work under extreme pressures.  With or without accommodation, position generally requires sitting for approximately 4-6 hours per day and walking for 2 hours per day, light to moderate work with 20 pounds maximum weight to lift and carry, reaching, bending, stooping, and handling objects with hands and/or fingers, talking and/or hearing, and seeing.  

About Southwest Montana Community Health Center:

Southwest Montana Community Health Center is a mission-driven, non-profit Federally Qualified Health Center (FQHC). FQHCs are community-based healthcare providers that receive funding from the Federal government to provide comprehensive primary care services in underserved areas. FQHCs provide care to all individuals, regardless of their ability to pay, and offer a sliding fee discount based on income. FQHCs must meet certain requirements to receive funding, such as providing services to medically underserved areas or populations, offering a comprehensive set of primary care services, and having a governing board that includes patients. Southwest Montana Community Health Center is a recognized National Committee for Quality Assurance (NCQA) Patient Centered Medical Home (PCMH). PCMH designation is gained by meeting certain standards set by the NCQA. These standards include providing comprehensive, coordinated care, using evidence-based practices, and engaging patients in their care. Community health centers that receive PCMH designation are recognized for providing high-quality, patient-centered care that improves health outcomes and reduces costs. PCMH is our model of primary care that emphasizes care coordination, communication, and patient engagement to improve the quality of care and patient outcomes. The PCMH model encourages providers to work as a team to coordinate and manage care for patients, provide timely access to care, and use evidence-based practices to improve outcomes. The PCMH model also emphasizes the importance of patient engagement, providing patients with the tools and resources they need to take an active role in their own health care. We opened our doors in 1986 under the name Butte-Silver Bow Primary Healthcare Clinic Inc. Our main clinic is in Butte, Montana, and we have locations in Dillon and Anaconda, Montana. We offer medical, dental, behavioral health, care management, pharmacy, and clinical pharmacy services to everyone. We accept most insurances and private-pay clients, as well as uninsured or underinsured clients. Our passion is to ensure that healthcare remains accessible and affordable to everyone. Our clinics care for more than 13,000 patients annually and employs more than 150 people in our various locations.

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