Waxing Specialist Manager

About the Job

Company: Sugaring NYC Organic Waxing and Lash Studio
Job Title: Store Salon Manager / Waxing Specialist
Location: Frisco
Job Type: Full-Time

Pay:

• $30,000 base salary
• PTO Days
• Quarterly Bonuses
• Commissions
• Tips

We are seeking a Store Sugarista Manager to oversee a staff of 6-8 associates in a top-performing wax/sugaring center for both the Fort Worth and Flower Mound stores. Qualified applicants will be highly motivated self-starters looking to provide team leadership, guidance, support and in a performance-driven environment.
Duties and Responsibilities:

Job Duties:

• Performing services that meet the quality and time standards of our spa company and follow protocols.
• Provide education to guests on what services we offer; full body sugaring for men and women, lash lifting and tinting, brow tinting, brow lamination, and more.
• Communicating with guests throughout their experience with us to guide them and set expectations for service.
• Professional attitude with a drive to succeed as a team as well as an individual.
• Effective time management in a fast-paced industry.
• Sharing product knowledge with clients based on their needs and closing retail sales.
• Complete daily planner to promote goal achievement and track results.
• Promptly turning over the treatment room after servicing.
• Sanitation of treatment room between clients and each evening at closing.
• Promoting proper maintenance to clients.
• Follow communication guidelines and scripting to cultivate a positive work environment and seamless guest experience.
• Tailor each guest’s experience to their needs.
• General cleaning duties include, but are not limited to sweeping, mopping, dusting, vacuuming, window cleaning, sanitizing, laundry, etc.
• Understanding the company's mission to provide beauty services as organic, eco-friendly, and healthy as possible to our community.
• Actively participate in a team setting to further the success of each team member and as a studio overall.
• Attend quarterly staff meetings.
• Maintain TX state Esthetic license and cleanliness of room and equipment per state requirements.

Guest Experience:

• Ensures the center exceeds guests' expectations by delivering an inviting and memorable guest experience with every guest who walks in the door.
• Creates guest intimacy with each transaction, building brand loyalty and creating a guest for life. Promotes sharing the experience with friends.
• Trains Associates to establish trust and build guest confidence by becoming experts in package sales and products to reach their goals and produce desired results.
• Ensures that all guest transactions are handled in a friendly and efficient manner, leaving a positive lasting impression.

Marketing and Sales:

• The Store Manager is responsible for developing marketing and sales strategies to attract new clients and retain existing ones. This involves identifying potential clients and creating promotions and other initiatives to increase sales.
• Including going to local businesses to pass out flyers, collaborating with local businesses to do email blasts and/or give corporate discounts, posting on local Facebook groups, managing our social media accounts (uploading content), setting up popup shops with local businesses, engage corporate events/b2b, going to local women in business meetings, going to local chamber of commerce meetings, and other creative measures to increase sales.
• Ensure prior clients with no future appointments booked are followed up to rebook their appointments.

Sales Leadership:

• Produces results consistent with monthly goals. Manages productive center shifts to ensure the center meets and exceeds key performance objectives. Lead Associates to do the same by embracing, practicing, and coaching all guest experience behaviors.
• Takes ownership and accountability for creating a positive work environment that increases productivity and reduces turnover by sharing all best practices.
• Communicates business goals and priorities to maximize Associate performance, and increase sales opportunities and profitability.
• Celebrates positive Associate performance and partners with the District Operations Manager to identify performance opportunities for ongoing feedback and development. Administers Performance Improvement Plans when necessary, in a fair and consistent manner.
• Maintains presence through effective floor sales leadership, ensuring staff coverage in all areas of the center.
• Analyzes business reports, and creates and executes Action Plans, in partnership with the District Operations Manager, to improve any results.

Talent Management:

• Recruit, interview, select, hire, and retain the most qualified candidate using the Company’s Talent Filters as a guide.
• Retains a talent pool and all open positions are filled within 30 days.
• Coaches Associates for current and future career growth.
• Creates a learning environment by implementing brand programs in sales, guest service, and product knowledge.
• Understands and communicates the company's vision and core values to promote teamwork, and partners in building a team focused on driving the growth of the center.
• Maintains an open center environment where Associates are free to express their concerns and feelings without the fear of retaliation or ill will.
• Motivates Associates to take action to achieve sales goals and drive positive results daily.
• Demonstrates professional written and verbal communication when engaging in all business transactions with guests, Associates, and the Corporate Office.
• Communicates effectively with the Manager, Associates, and peers, including the cascade of information necessary to manage the business.

Visual Management:

• Coaches and directs Associates on the implementation of visual marketing guidelines and ensures compliance with the company standards.
• Implements all promotional and visual marketing moves as directed.
• Ensures the center is neat, clean, and organized, the lobby is filled to the correct capacity, and all products and marketing are represented as directed.
• Maintains all brand visual and cleanliness standards.

Operational Management:

• Ensures compliance with company standards per the Center Operations User Guide.
• Ensures staff are properly licensed.
• Manages and adjusts schedules and daily tasks to meet business goals.
• Supports Company Loss Prevention guidelines through proper inventory procedures.
• Ensures all areas of the Center, including the storage room and desk are neat, clean, organized, and operating to company standard.
• Follows all safety standards to ensure a safe work environment.
• Meets or exceeds monthly budget targets for sales, cost of goods, labor, and administration.
• Other duties as assigned.

Knowledge and Skill Requirements:

• Understands the waxing/beauty industry and is able to utilize Key Performance Indicators to drive positive business performance.
• Places the guest first. Coaches Associates to connect with our guests. Builds brand loyalty and establishes a loyal guest base through their behavior, product presentation, and service.
• Is self-motivated and a go-getter. Is accountable, punctual, organized, and reflects the Brand.
• Leads and inspires by example regularly encourages fact-based solutions and celebrates the success of others.
• Will have an open and flexible schedule.
• Ability to communicate effectively through written and verbal interactions.
• Ability to learn and operate a POS system.
• Ability to climb, reach, bend, and lift up to 30 pounds frequently and 50 pounds occasionally.
• Ability to stand and work on the floor for extended periods of time - 80% or more of the total shift.v

Sugaring NYC provides body waxing to our clients with a sugar paste made up of sugar, lemon juice, and sugar.

Sugaring NYC provides body waxing to our clients with a sugar paste made up of sugar, lemon juice, and sugar. We pull with the hair growth to decrease breakage and ingrowns. Along with these pros we also apply the sugar paste at room temperature so no burns occur and our clients enjoy our technique which has led to a strong following for us. 

About Sugaring NYC:

Sugaring NYC provides body waxing to our clients with a sugar paste made up of sugar, lemon juice, and sugar. We pull with the hair growth to decrease breakage and ingrowns. Along with these pros we also apply the sugar paste at room temperature so no burns occur and our clients enjoy our technique which has led to a strong following for us.

---