Night Auditor

5 days ago

North Kansas City, United States KMG Hotels Full time $16
Night Auditor (Holiday Inn Express)

The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As a Front Desk Night Audit Agent at Holiday Inn Express, you’ll not only be the person they rely on to handle transactions, offer local insights, and anticipate every detail of a friction-free experience. You’ll also create a warm atmosphere that makes our guests feel at home in any location. 

Responsibilities:
  • Be the warm welcome that kicks off a memorable guest experience.
  • Acknowledge Rewards Club members and returning guests, in person or on the phone.
  • Take and manage guest bookings, and up-selling opportunities, and tell them about ways to improve their stay. 
  • Handle cash and credit transactions.
  • Start every stay right by swiftly checking guests in and out – take IDs, hand out room keys, and control and release safety deposit boxes. 
  • Stay one step ahead of guests’ needs – record and act on their preferences, and handle their messages, requests, questions, and concerns. 
  • Be a trusted contact for all guests. Help them with anything from bill issues to local knowledge, and loop in management when necessary. 
  • Stay safe all the time. Following our safety procedures, you’ll report all incidents and wear any protective gear needed.
  • Take pride in your appearance and place as a brand ambassador.
  • Always know what events and activities are on the day’s schedule.
  • Jump into other ad-hoc duties when your colleagues need your help.

Requirements:
  • Communication skills - guests will need to come to you with concerns as well as compliments, so you’ll be easy to talk to.
  • Your problem-solving skills will turn issues into opportunities so every guest leaves with great memories.
  • Fluency in the local language - extra language skills would be great, but not essential.
  • Literate and tech-savvy - you’ll need a good grasp of reading, writing, basic maths, and computers.
  • Flexibility - night, weekend,d and holiday shifts are all part of the job.
  • You’ll have a high school diploma or qualification. A college or university degree would be a bonus, but not essential.
  • Experience - ideally, you’ll have spent at least one year in a front desk or guest service position. Strength - sometimes you’ll need to lift, push, and pull big objects up to 50lbs (23 kg). This can involve bending and kneeling.

How do I deliver this:
We genuinely care about people and we show this through living out our promise of True Hospitality each and every day. It’s what connects every colleague in all hotels.Each hotel delivers True Hospitality in its own way, and at the heart of it all are specific, core service skills.
  • True Attitude - being caring, wanting to make a positive difference, and building genuine connections with guests.
  • True Confidence - having the knowledge and skills to perform your role, and giving guests the confidence that they can trust you, to help and support them during their stay.
  • True Listening - focusing on what your guest is saying, picking up on body language that is often overlooked, and understanding what the guest wants and needs.
  • True Responsiveness - is about providing guests with what they need, and doing so in a timely and caring manner.


About KMG Hotels:

KMG HOTELS was founded in 2000 and owned by Jay Koshiya and Sanjay Koshiya. Jay Koshiya is the current Chief Executive Officer, & President. Mr. Sanjay Koshiya is current Vice President & Chief Operating Officer of the company. Today, KMG owns and operates twenty one hotels, representing various franchises like Marriott, Hilton, Inter Continental Hotels Group & Choice Hotels International. KMG has opened six Marriott Premium select service hotels in the last eighteen months and has a number of exciting development projects in the pipeline. KMG Hotels is a company committed to growth by exceeding the expectations of our associates, guests and partners. We strive to create an environment where all associates are valued and respected, and where doing it the “right way” takes precedence over doing it the “easy way.” We aspire to be the industry leader in proactively setting standards of excellence in acquisitions, development, ownership and management. Our growth is built on honest business practices, a strong commitment to our associates, progressive sales practices and a dedication to providing well maintained hotels. Hard work, commitment and the spiritual strength of the KMG family have been the building blocks of the KMG Hotels brand. As a premier lodging company that now employs over 800 plus associates, KMG Hotels provides increasing financial strength and stability to our stakeholders—namely our guests, associates and owners.

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