Area Customer Service Associate

3 weeks ago

North Haven, United States BNSF Railway Full time $22 - $26
eady to grow your career? Empire Today is seeking an Area Customer Service Associate. Area Customer Service Associate serves as the primary point-of-contact for customers within their designated Area that need assistance.  The Area Customer Service Associate assists with escalated customer issues and handle administrative concerns.  This position reports to the Area Customer Service Manager.

We offer:

  •        Health benefits.
  •       401K plan.
  •        Paid time off and holiday pay.
  •        Wellness program.
  •        Professional development & career advancement opportunities.
  •        Lots of perks.
Responsibilities:

  •        Assist with answering incoming customer service calls.
  •        Review, monitor, and track Service Requests (SRs) report for assignment and resolution on a daily and weekly basis, for their designated area
  •        Ensure that urgent requests are handled promptly (i.e., Hot and Threat service requests).
  •        Export information from database into Excel spreadsheet for assignment and prioritization. 
  •        Submit daily prioritized excel report to appropriate personnel.
  •        Track and update changes to the SR report and provide updated report to Area Customer Service Manager.
  •        Assist Area Customer Service Manager with review of letters from Better Business Bureau, Attorney General, and Department of Labor to determine resolution.
  •        Assist in identifying service gap trends in the designated area and provide this data to Area Customer Service Manager.
  •        Monitor area hunt group to respond to customer inquiries.
  •        Create and submit letters to customers.
  •        Assign SRs through Siebel database.
  •        Communicate with customers the dates and times for repairs; schedule services in Precision Order. 
  •        Make job related calls to customers and collect feedback from customers to ensure that they are pleased with their purchase. 
  •        Request and collect referrals from every satisfied customer during the post installation call process.
  •        Report on negative customer feedback from post calls and collaborate with appropriate manager on remedy determination.
  •        Monitor all SRs assigned to corporate POCs to ensure swift completion.
  •        Utilize aged service request reports to manage service request cycle times.
  •        Keep abreast current product lines and familiarize with new product lines to keep product knowledge current.
  •        Perform other functions as necessary or assigned.
 

Qualifications:

  •        Minimum one (1) year of customer service experience preferred.
  •        Highschool diploma or equivalent; associate degree preferred.
  •        Flooring or home improvement industry experience preferred.
  •        Proficient in MS Word, Excel, and Outlook.
  •        Excellent oral and written communication skills.
  •        Strong telephone etiquette and professional demeanor.
  •        Problem-solving skills.
  •        Excellent organizational skills.
  •        Team player.
  •        Ability to set priorities and meet deadlines.
  •       Must be willing to work rotating Saturdays.

  •      CS phone and email coverage must be from 8:00 am to 5:00 pm M-F, and 8:00 am-2:00 pm Saturday

  • Guest Service Associate/Cashier

    2 days ago

    North Haven, Connecticut, United States Global Partners Full time

    Job Description:About Global Partners LPGlobal Partners LP is a leading midstream logistics and marketing company that owns, controls, or has access to one of the largest terminal networks of petroleum products and renewable fuels in the Northeast. We are a publicly traded master limited partnership that distributes gasoline, distillates, residual oil, and...

  • Customer Service Associate FT

    3 months ago

    Lynn Haven, United States Winn-Dixie Retail Stores Full time

    Overview: Southeastern Grocers is committed to a culture of belonging and fostering an inclusive environment where we celebrate differences. As a great place to work, we empower everyone to be their full, authentic selves. Read our Belonging, Inclusion and Diversity Statement here. Job Title: Customer Service Associate FT Location: Retail Grocery Location ...

  • Customer Service Associate

    2 weeks ago

    New Haven, United States ECI Management Full time $42,500 - $48,000

    Job DescriptionJob DescriptionDo you enjoy working with people? Are you looking for an opportunity to challenge yourself and learn new skills? If you answered yes to these questions then you may just be the person our firm is looking for! We are actively searching for a dedicated customer solutions specialist to add to our diverse team of professionals.Our...

  • Area Services Coordinator

    1 week ago

    Winter Haven, Florida, United States New Mexico Gas Co - Peoples Gas - Tampa Electric Full time

    Elevate your career with us. Our workforce is our most valuable asset. Be the guiding force that helps us maintain connections with our clients. If you seek a career that offers growth rather than just a job, New Mexico Gas Co - Peoples Gas - Tampa Electric is the ideal environment. We provide competitive compensation, a comprehensive benefits package, and...

  • Customer Service/Sales Representative

    4 days ago

    North Ridgeville, United States Area Temps, Inc. Full time

    Job DescriptionJob DescriptionA manufacturing company is seeking a Customer Service/Sales Representative to work Monday through Friday from 8:30 a.m. to 5 p.m. Job Duties:Prepare quotes and potential customers with part number and pricingDevelop relationships with potential customers and general contractors and make cold calls for new customers while...

  • Customer Service Associate

    3 months ago

    North Charleston, United States MAU Workforce Solutions Full time

    Start your new career as a Customer Service Associate with MasterBrand Cabinets in Charleston, SC. As a Customer Service Associate, you will ensure that basic customer service responsibilities are completed promptly and efficiently. What We Offer $20 per hour 1st shift, Monday - Friday, 8:00 AM - 5:00 PM Health benefits, including telehealth medical...

  • Customer Service Associate

    3 months ago

    North Charleston, United States Raising Cane's Chicken Fingers Full time

    **Customer Service Associate** North Charleston, South Carolina **BENEFITS** **Voluntary** * Dental * Vision * Supplemental Life Insurance * Pet Insurance * 401(k) With Employer Match (age 21 & older) * Crewmember Assistance Program * Discounted Online Education Opportunities * Free Resources For Furthering Your Education **full-time** * Medical & Pharmacy *...

  • Customer Service Associate

    3 months ago

    North Olmsted, United States Value City Furniture Full time

    ** Customer Service Associate** *Share by Email* Location: VCF NORTH OLMSTEAD #123 At American Signature Inc., we believe everyone has the right to a well-furnished life. Every day, our customers embark upon their personal style journeyan adventure. To that purpose, we are committed to providing our customers with an easy and fun furniture shopping...

  • Auto Body Customer Service

    2 months ago

    North Haven, United States Town & County Auto Body Collision Center Full time

    JOB SUMMARY The Auto Body Customer Service Liason is responsible for providing excellent customer service to customers of Town & County Auto Body Collision Center. This requires establishing strong customer relationships and providing information and advice regarding all Auto Body products, services, and pricing. The position will also ensure smooth and...

  • Auto Body Customer Service

    3 months ago

    North Haven, United States Town & County Auto Body Collision Center Full time

    Job DescriptionJob DescriptionJOB SUMMARYThe Auto Body Customer Service Liason is responsible for providing excellent customer service to customers of Town & County Auto Body Collision Center. This requires establishing strong customer relationships and providing information and advice regarding all Auto Body products, services, and pricing. The position...

  • Customer Service Associate

    2 months ago

    North Charleston, United States Zips Car Wash Full time

    Job DescriptionJob DescriptionWhy You’ll Love This Part-Time Customer Service Associate Job  Do you love interacting with people? Are you enthusiastic about helping others? If so our, part-time Customer Service Associate at Zips Car Wash - 3955 Ashley Phosphate Road, North Charleston, SC 29418 is the perfect position for you! You will bring joy to...

  • Customer Service Associate

    3 weeks ago

    North Charleston, United States Zips Car Wash Part time $13

    Job DescriptionJob DescriptionWhy You’ll Love This Part-Time Customer Service Associate Job  Do you love interacting with people? Are you enthusiastic about helping others? If so our, part-time Customer Service Associate at Zips Car Wash - 3955 Ashley Phosphate Road, North Charleston, SC 29418 is the perfect position for you! You will bring joy to...

  • Area Service Coordinator

    2 weeks ago

    Winter Haven, Florida, United States New Mexico Gas Co - Peoples Gas - Tampa Electric Full time

    Elevate your career with us. Our workforce is our most valuable asset. Be the guiding force that helps us maintain connectivity for our clients. If you seek a career that offers growth rather than just a job, New Mexico Gas Co - Peoples Gas - Tampa Electric is the ideal environment. We provide competitive compensation, a comprehensive benefits package, and...

  • Customer Service/Production Associate

    3 weeks ago

    North Platte, United States Goodwill Industries of Greater Nebraska Full time

    Job Details Job Location : North Platte Store - North Platte, NE Position Type : Full-Time - Regular Salary Range : $14.00 - $15.75 Hourly Job Shift : Varies-includes Days, Evenings, Weekends Job Category : Retail Customer Service/Production Associate GENERAL DESCRIPTION: Assist customers and perform such tasks as necessary for successful/efficient...

  • Service Area Coordinator

    1 month ago

    Winter Haven, United States New Mexico Gas Co - Peoples Gas - Tampa Electric Full time

    Power up a career with us. Our people are our greatest investments.  Be the light to help us keep our customers connected.  If you are interested in a career and not just a position, Tampa Electric is the place to be! Tampa Electric offers competitive pay, a comprehensive benefits package and opportunities for growth and development in a...

  • Customer Service Associate

    1 month ago

    North Wales, United States Savers Value Village Full time

    Job DescriptionJob DescriptionJob Title: Customer Service AssociateWho we are: As one of the largest for-profit thrift operators in the United States, Canada and Australia for value priced pre-owned clothing, accessories and household goods, our mission is to champion reuse and inspire a future where secondhand is second nature. We supply our stores with...

  • Customer Service Associate

    1 month ago

    North Attleboro, United States Savers Value Village Full time

    Job DescriptionJob DescriptionJob Title: Customer Service AssociateWho we are: As one of the largest for-profit thrift operators in the United States, Canada and Australia for value priced pre-owned clothing, accessories and household goods, our mission is to champion reuse and inspire a future where secondhand is second nature. We supply our stores with...

  • Customer Service Associate

    3 days ago

    North Wales, United States Savers | Value Village Full time

    Description Job Title: Customer Service Associate Who we are: As one of the largest for-profit thrift operators in the United States, Canada and Australia for value priced pre-owned clothing, accessories and household goods, our mission is to champion reuse and inspire a future where secondhand is second nature. We supply our stores with gently-used,...

  • Guest Service Associate/Cashier

    3 weeks ago

    North Haven, United States Global Partners Full time

    Job Description: Now Hiring for Guest Service Associates - Full-time and/or Part-time About Global Partners LP With nearly 1,600 locations, primarily in the Northeast, Global is one of the largest independent owners, suppliers and operators of gasoline stations and convenience stores. Our convenient stores are comprised of: Alltown, Mr. Mike's, XtraMart, On...

  • Customer Service Associate

    3 weeks ago

    North Attleborough, United States Savers Full time

    As one of the largest for-profit thrift operators in the United States, Canada, and Australia for value-priced pre-owned clothing, accessories, and household goods, our mission is to champion reuse and inspire a future where secondhand is second nature. We supply our stores with gently-used, one-of-a-kind items that have been donated by the community to...