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Guest Experience Ambassador
1 month ago
RESPONSIBLITIES:
- Provide high-level internal and external customer support
- Greet employees and visitors, welcome visitors with a smile while maintaining eye contact through the entire interaction.
- Meet, greet and escort all VIP guests
- Ensure the guest was delighted and satisfied during the arrival, throughout the stay and during a fond farewell.
- Ensure daily optimal workspace occupancy and assist in making day of space reservations using an online tool
- Assist with guest services and support, including directing guests to the appropriate resource, wayfinding, checking guest coats and luggage, etc
- Speak knowledgeably about the office, building, surrounding areas, transportation, local restaurants and other points of interest
- Handle daily signage requirements for guest wayfinding
- Maintain building visitor list by managing the access badge process for employees and visitors. Follow all security procedures and ensure visitors have visitor badges and name tags
- Weekly and daily communication with Experience Team to confirm all attendee counts, security access, and host contact information.
- Operate telecommunication systems and manage incoming calls; relay any messages to appropriate resource
- Prepare and maintain lobby area daily, align all furniture to ensure a welcoming look.
- Restock supplies daily throughout the reception and storage room areas
- Provide general travel support (arranging for transportation, providing directions, etc.)
- Work closely with facilities, local technology, and other workplace departments to ensure high quality experience for all guests
- When brought to the attention of the Welcome Host, assist with filing facilities tickets as well as a follow up
- Carry out instructions for security, fire, health and safety guidelines
- Communicate and interact effectively with any workplace position and showcasing a willingness to provide back up support
- General administrative support
- Interface with vendors (catering, AV, etc.) to provide seamless customer support
- Respond to inquiries and anticipates customer needs
- Communicate effectively with peers, displaying accuracy and attention to detail both in verbal and written communications.
- Maintain a strong awareness of business activity and communicate all updates with your team members.
- Conduct opening and closing walkthroughs when business requires
- Other duties as assigned
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